Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
378046: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Dec 2025 08:15hrs)
Status: Currently open.
Location: Didcot OX11.
Location: Didcot OX11.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 03:00 Friday 19/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372675: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Dec 2025 08:12hrs)
Status: Currently open.
Location: Leeds LS14, LS15.
Location: Leeds LS14, LS15.
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Friday 19/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
377382: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Dec 2025 08:47hrs)
Status: Currently open.
Location: Abingdon OX13, OX14, OX1.
Location: Abingdon OX13, OX14, OX1.
There is emergency third party maintenance taking place between the hours of hours of 23:00 and 07:00 (Thurs - Fri) 18/12/2025 - 19/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
377379: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Dec 2025 08:45hrs)
Status: Currently open.
Location: Didcot OX11.
Location: Didcot OX11.
There is emergency third party maintenance taking place between the hours of hours of 23:00 and 06:00 (Thurs - Fri) 18/12/2025 - 19/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375842: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Dec 2025 08:43hrs)
Status: Currently open.
Location: Cambridge CB23.
Location: Cambridge CB23.
There is essential third party maintenance taking place between the hours of hours of 22:00 and 06:00 (Thurs - Fri) 18/12/2025 - 19/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
378184:: INCIDENT AFFECTING INTERNET SERVICES Last updated:(18 Dec 2025 08:28hrs)
Status: Closed.
Location: Whiteley PO15, Wayside Wood SO32.
Location: Whiteley PO15, Wayside Wood SO32.
We have a network incident in Whiteley and Wayside Wood affecting internet services. Our team are looking into this and will provide an update by 10:00am.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Dec 2025 08:28hrs)
This incident was closed on Thursday, December 18th, 2025 at 08:28hrs.
This incident was closed on Thursday, December 18th, 2025 at 08:28hrs.
Update (18 Dec 2025 08:24hrs)
Work to restore service was completed at 08:18 on 18/12/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
If you are still offline please reboot equipment. Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 08:18 on 18/12/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
If you are still offline please reboot equipment. Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (18 Dec 2025 07:33hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 14:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 14:00.
372569: MAINTENANCE AFFECTING SERVICES Last updated:(18 Dec 2025 08:07hrs)
Status: Closed.
Location: Banbury OX15.
Location: Banbury OX15.
There is essential third party maintenance taking place between the hours of hours of 09:00 and 16:00 Wednesday 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Dec 2025 08:07hrs)
This Planned Maintenance was completed on Thursday, December 18th, 2025 at 08:07hrs.
This Planned Maintenance was completed on Thursday, December 18th, 2025 at 08:07hrs.
375840: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Dec 2025 08:06hrs)
Status: Closed.
Location: Cambridge CB23.
Location: Cambridge CB23.
There is essential third party maintenance taking place between the hours of hours of 22:00 and 06:00 Thursday 18/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Dec 2025 08:06hrs)
This Planned Maintenance was completed on Thursday, December 18th, 2025 at 08:06hrs.
This Planned Maintenance was completed on Thursday, December 18th, 2025 at 08:06hrs.
376973: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Dec 2025 08:06hrs)
Status: Closed.
Location: Stanford-le-Hope SS17.
Location: Stanford-le-Hope SS17.
There is emergency third party maintenance taking place between the hours of hours of 22:00 and 03:00 (Wed - Thur) 16/12/2025 - 17/12/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Dec 2025 08:06hrs)
This incident was closed on Thursday, December 18th, 2025 at 08:06hrs.
This incident was closed on Thursday, December 18th, 2025 at 08:06hrs.
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