Incidents and Planned Maintenance
There are 34 incidents or planned maintenances that may be affecting customers on our network.
380004: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jan 2026 11:49hrs)
Status: Currently open.
Location: Helston TR13.
Location: Helston TR13.
We have a network incident in the Helston TR13 area, affecting phone and internet services. There is a powercut in the area which has caused our equipment to fail. Our team will provide an update by 09:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jan 2026 08:52hrs)
The power company in the area have advised they don't expect services restored until 08:00am on Sunday 11/01/26.
We are arranging for an engineer to attend site to power our equipment to restore services on site.
We will provide further update by 13:00.
The power company in the area have advised they don't expect services restored until 08:00am on Sunday 11/01/26.
We are arranging for an engineer to attend site to power our equipment to restore services on site.
We will provide further update by 13:00.
379765: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:16hrs)
Status: Currently open.
Location: NG34 Lincolnshire.
Location: NG34 Lincolnshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374744: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:14hrs)
Status: Currently open.
Location: DE12 SWADLINCOTE.
Location: DE12 SWADLINCOTE.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374742: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:13hrs)
Status: Currently open.
Location: CO16 Essex.
Location: CO16 Essex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374742: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:12hrs)
Status: Currently open.
Location: EX39 Devon and Torbay.
Location: EX39 Devon and Torbay.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374573: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:10hrs)
Status: Currently open.
Location: LE17 Leicester.
Location: LE17 Leicester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374470: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:09hrs)
Status: Currently open.
Location: RG7 Reading.
Location: RG7 Reading.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374470: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:07hrs)
Status: Currently open.
Location: S73 Barnsley.
Location: S73 Barnsley.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374413: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:06hrs)
Status: Currently open.
Location: WV11 West Midlands.
Location: WV11 West Midlands.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374343: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:05hrs)
Status: Currently open.
Location: SL2 and SL1 Slough.
Location: SL2 and SL1 Slough.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374234 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:02hrs)
Status: Currently open.
Location: RH11 West Sussex.
Location: RH11 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374230 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 10:00hrs)
Status: Currently open.
Location: PE1 1WY PE1 1WU PE1 1WT PE1 1WX PE1 1WT PE1 Northminster.
Location: PE1 1WY PE1 1WU PE1 1WT PE1 1WX PE1 1WT PE1 Northminster.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374167: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:59hrs)
Status: Currently open.
Location: LU1 Central Bedfordshire.
Location: LU1 Central Bedfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373871: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:56hrs)
Status: Currently open.
Location: TF11 Shropshire.
Location: TF11 Shropshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373870 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:55hrs)
Status: Currently open.
Location: HR9 Ross-On-Wye.
Location: HR9 Ross-On-Wye.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373870 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:54hrs)
Status: Currently open.
Location: RG14 West Berkshire.
Location: RG14 West Berkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373768: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:51hrs)
Status: Currently open.
Location: DA10 Ebblesfield and ME3 Medway.
Location: DA10 Ebblesfield and ME3 Medway.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373767: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:49hrs)
Status: Currently open.
Location: TN34, TN37 Hastings TN40 2FT TN40 2FU TN40 2FW TN40 2FX TN40 2FY East Sussex.
Location: TN34, TN37 Hastings TN40 2FT TN40 2FU TN40 2FW TN40 2FX TN40 2FY East Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373763: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:48hrs)
Status: Currently open.
Location: GU9 Surrey.
Location: GU9 Surrey.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373004: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:46hrs)
Status: Currently open.
Location: OX20 Oxfordshire.
Location: OX20 Oxfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372654: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:37hrs)
Status: Currently open.
Location: MK42, MK44 Bedford MK46 Milton Keynes.
Location: MK42, MK44 Bedford MK46 Milton Keynes.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372475 AND 372477: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:34hrs)
Status: Currently open.
Location: B24, B5 Birmingham.
Location: B24, B5 Birmingham.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372474: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:30hrs)
Status: Currently open.
Location: E8 London.
Location: E8 London.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371478 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:29hrs)
Status: Currently open.
Location: N9 London Borough of Enfield.
Location: N9 London Borough of Enfield.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369322: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 09:27hrs)
Status: Currently open.
Location: PO21 Aldwick.
Location: PO21 Aldwick.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Sunday 11/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
379795: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jan 2026 08:50hrs)
Planned Maintenance: Due to be completed 09 Jan 2026
Status: Currently open.
Location: Wakefield - WF1.
Status: Currently open.
Location: Wakefield - WF1.
There is essential maintenance taking place between the hours of 08:00 and 18:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
379999: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jan 2026 21:45hrs)
Status: Currently open.
Location: Bodmin PL31.
Location: Bodmin PL31.
We have a network incident in the Bodmin PL31 area affecting phone and Internet services. Our team are looking into this and will provide an update by 23:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Jan 2026 09:19hrs)
Third party engineers are on their way to site. Estimated time of arrival is 10:30am. Due to weather conditions this is subject to change.
We'll provide further updates at 12:00
Third party engineers are on their way to site. Estimated time of arrival is 10:30am. Due to weather conditions this is subject to change.
We'll provide further updates at 12:00
Update (08 Jan 2026 23:16hrs)
We can see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they have scheduled engineers to attend tomorrow.
We will update you again tomorrow morning by 09:00.
We can see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they have scheduled engineers to attend tomorrow.
We will update you again tomorrow morning by 09:00.
373611 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:41hrs)
Status: Closed.
Location: LU1 Bedfordshire.
Location: LU1 Bedfordshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:41hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:41hrs.
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:41hrs.
376780: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:39hrs)
Status: Closed.
Location: TN37 East Sussex.
Location: TN37 East Sussex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:39hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:39hrs.
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:39hrs.
376689: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:32hrs)
Status: Closed.
Location: SP4 Laverton.
Location: SP4 Laverton.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 08/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:32hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:32hrs.
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:32hrs.
378697: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:29hrs)
Status: Closed.
Location: LS7 West Yorkshire.
Location: LS7 West Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:29hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:29hrs.
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:29hrs.
378459 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 08:28hrs)
Status: Closed.
Location: BN24 , BN26 East Sussex.
Location: BN24 , BN26 East Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jan 2026 08:28hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:28hrs.
This Planned Maintenance was completed on Friday, January 9th, 2026 at 08:28hrs.
376747: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jan 2026 07:21hrs)
Status: Closed.
Location: G71 Scotland.
Location: G71 Scotland.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Friday 09/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Jan 2026 07:21hrs)
This Planned Maintenance was completed on Friday, January 9th, 2026 at 07:21hrs.
This Planned Maintenance was completed on Friday, January 9th, 2026 at 07:21hrs.
378685: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jan 2026 12:55hrs)
Status: Closed.
Location: B16 Birmingham.
Location: B16 Birmingham.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 06/01/2025.Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (08 Jan 2026 12:55hrs)
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 12:55hrs.
This Planned Maintenance was completed on Thursday, January 8th, 2026 at 12:55hrs.
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