Incidents and Planned Maintenance
There are 2 incidents or planned maintenances that may be affecting customers on our network.
379284: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Dec 2025 11:40hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and have identified an issue with our equipment on site. Services are currently up, but we expect further disruption until we can replace the failed part later today.
Please do not reset your equipment.
Please do not reset your equipment.
No updates for this incident yet.
379279: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Dec 2025 11:04hrs)
Status: Closed.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Dec 2025 11:04hrs)
This incident was closed on Wednesday, December 31st, 2025 at 11:04hrs.
This incident was closed on Wednesday, December 31st, 2025 at 11:04hrs.
Update (31 Dec 2025 11:04hrs)
Work to restore service was completed at 10:47 on 31/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 10:47 on 31/12/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
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