Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
415014: INCIDENT AFFECTING PHONE & INTERNET SERVICES Last updated:(01 Oct 2026 16:22hrs)
Status: Currently open.
Location: Corby NN17.
Location: Corby NN17.
We have a network incident in Corby affecting voice and Internet services. Our team are looking into this and will provide an update by 18:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 Oct 2026 20:04hrs)
Engineers investigating this issue have identified damage to cables in this area. Specialist engineers are now on their way to replace these cables with repairs expected to take until midday tomorrow. We will provide a further update in the morning or ass soon as new information becomes available
Engineers investigating this issue have identified damage to cables in this area. Specialist engineers are now on their way to replace these cables with repairs expected to take until midday tomorrow. We will provide a further update in the morning or ass soon as new information becomes available
Update (01 Oct 2026 18:21hrs)
Engineers are now on site investigating this incident and have identified possible damage to our cables in this area, we are working to locate the damage and arrange a fix. our next update will be 20:30.
Engineers are now on site investigating this incident and have identified possible damage to our cables in this area, we are working to locate the damage and arrange a fix. our next update will be 20:30.
414949: INCIDENT AFFECTING INTERNET SERVICES Last updated:(01 Oct 2026 11:42hrs)
Status: Currently open.
Location: DN14 Eggborough.
Location: DN14 Eggborough.
We have a network incident in Eggborough affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 Oct 2026 13:21hrs)
Following remote investigations and discussions with our third-party supplier, and considering the recent incidents affecting this site, we have confirmed that the fault is once again related to the third-party fibre infrastructure serving the site.
We are working closely with the supplier to restore service as quickly as possible and will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
Following remote investigations and discussions with our third-party supplier, and considering the recent incidents affecting this site, we have confirmed that the fault is once again related to the third-party fibre infrastructure serving the site.
We are working closely with the supplier to restore service as quickly as possible and will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
412074 MAINTENANCE AFFECTING SERVICES Last updated:(01 Oct 2026 07:53hrs)
Status: Currently open.
Location: Grays RM17.
Location: Grays RM17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 02/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
414802 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Oct 2026 07:49hrs)
Status: Currently open.
Location: Stalbridge DT10, Dorset SP8.
Location: Stalbridge DT10, Dorset SP8.
There is essential third party maintenance taking place between the hours of 00:00 and 03:00 on 02/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
412564 MAINTENANCE AFFECTING SERVICES Last updated:(01 Oct 2026 07:47hrs)
Status: Currently open.
Location: London E16.
Location: London E16.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 01/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409858 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Oct 2026 07:45hrs)
Status: Currently open.
Location: Newquay TR8.
Location: Newquay TR8.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
409854 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Oct 2026 07:44hrs)
Status: Currently open.
Location: Bristol BS38,BS48,BS35.
Location: Bristol BS38,BS48,BS35.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 02/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
414139 MAINTENANCE AFFECTING SERVICES Last updated:(01 Oct 2026 14:30hrs)
Status: Closed.
Location: Broughton DN20.
Location: Broughton DN20.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 01/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Oct 2026 14:30hrs)
This Planned Maintenance was completed on Thursday, October 1st, 2026 at 14:30hrs.
This Planned Maintenance was completed on Thursday, October 1st, 2026 at 14:30hrs.
414954: INCIDENT AFFECTING INTERNET SERVICES Last updated:(01 Oct 2026 12:29hrs)
Status: Closed.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
We have a network incident in Wolverhampton affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 Oct 2026 12:29hrs)
This incident was closed on Thursday, October 1st, 2026 at 12:29hrs.
This incident was closed on Thursday, October 1st, 2026 at 12:29hrs.
Update (01 Oct 2026 12:29hrs)
Following extensive investigations, we identified the cause of the incident as disruption to an on-site fibre cable resulting from nearby fibre works. The issue was quickly rectified by the team carrying out the works, and the site has now fully recovered.
We are continuing to observe the recovery of customer services and have seen no indication of any further impact. We remain confident that the issue has been resolved.
Thank you for your patience and understanding while we worked to restore services.
Following extensive investigations, we identified the cause of the incident as disruption to an on-site fibre cable resulting from nearby fibre works. The issue was quickly rectified by the team carrying out the works, and the site has now fully recovered.
We are continuing to observe the recovery of customer services and have seen no indication of any further impact. We remain confident that the issue has been resolved.
Thank you for your patience and understanding while we worked to restore services.
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