Incidents and Planned Maintenance
There are 8 incidents or planned maintenances that may be affecting customers on our network.
384622: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Feb 2026 18:47hrs)
Status: Currently open.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
We have a network incident in the Corby NN17 and NN18 area affecting phone and Internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Feb 2026 00:39hrs)
Keyholders will be travelling to site for the morning.
We will provide a further update at 08:00 in the morning.
Please do not reset your equipment.
Keyholders will be travelling to site for the morning.
We will provide a further update at 08:00 in the morning.
Please do not reset your equipment.
Update (18 Feb 2026 00:03hrs)
We are continuing to work to get hold of the keys as quickly as possible.
Further updates will be provided if there are any significant developments overnight.
We apologise for the inconvenience caused by this issue.
We are continuing to work to get hold of the keys as quickly as possible.
Further updates will be provided if there are any significant developments overnight.
We apologise for the inconvenience caused by this issue.
Update (17 Feb 2026 22:30hrs)
Power engineers on site have identified that they require access to the local electricity substation to continue their work. Entry to the substation requires specialist keys that are kept off site.
We are working to get hold of the keys as quickly as possible; however, this is expected to take several hours and the restoration work is likely to continue into the early hours of the morning.
Further updates will be provided past midnight if there are any significant developments. We apologise for the inconvenience caused by this issue.
Power engineers on site have identified that they require access to the local electricity substation to continue their work. Entry to the substation requires specialist keys that are kept off site.
We are working to get hold of the keys as quickly as possible; however, this is expected to take several hours and the restoration work is likely to continue into the early hours of the morning.
Further updates will be provided past midnight if there are any significant developments. We apologise for the inconvenience caused by this issue.
Update (17 Feb 2026 21:49hrs)
Power engineers are now on site investigating the issue. A further update will be provided as soon as they have completed their investigation or by midnight (00:00), whichever comes first.
Power engineers are now on site investigating the issue. A further update will be provided as soon as they have completed their investigation or by midnight (00:00), whichever comes first.
Update (17 Feb 2026 20:14hrs)
Power engineers are now expected to arrive around 21:30, We will provide a further update once they have begun their investigations and before 22:00.
Power engineers are now expected to arrive around 21:30, We will provide a further update once they have begun their investigations and before 22:00.
Update (17 Feb 2026 19:56hrs)
Our engineer on site has identified a power issue. We have requested specialist power engineers to attend and assist with restoring power. We will provide a further update once the power engineers arrive on site, or by 22:00 (10pm), whichever comes first.
Our engineer on site has identified a power issue. We have requested specialist power engineers to attend and assist with restoring power. We will provide a further update once the power engineers arrive on site, or by 22:00 (10pm), whichever comes first.
384606 INCIDENT AFFECTING TV SERVICES. Last updated:(17 Feb 2026 15:50hrs)
Status: Currently open.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
Earlier TV issues have returned affected service again.
Engineers are returning to site shortly to carry on with investigations.
Engineers are returning to site shortly to carry on with investigations.
Update (17 Feb 2026 17:48hrs)
A power issue has been identified as the route cause of the TV issues. An electrician will be attending site this evening to investigate further.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
A power issue has been identified as the route cause of the TV issues. An electrician will be attending site this evening to investigate further.
We apologise for any inconvenience caused and thank you for patience while we work to get this issue resolved.
384579: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Feb 2026 14:21hrs)
Status: Currently open.
Location: CB2 Great Kneighton.
Location: CB2 Great Kneighton.
We have a network incident in Great Kneighton affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Feb 2026 14:25hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
374262: MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:23hrs)
Status: Currently open.
Location: Aberdeen AB13.
Location: Aberdeen AB13.
There is essential maintenance taking place between the hours 09:00 until 12:00 on 18/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383504: MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:21hrs)
Status: Currently open.
Location: Cardiff CF10 CF24 WR4 BS34.
Location: Cardiff CF10 CF24 WR4 BS34.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 18/02/2026 affecting voice services. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383128: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Feb 2026 08:19hrs)
Status: Currently open.
Location: Aviemore PH22.
Location: Aviemore PH22.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 18/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
375974: MAINTENANCE AFFECTING SERVICES Last updated:(16 Feb 2026 07:52hrs)
Status: Currently open.
Location: Milton Keynes MK10, MK13, MK16, MK17.
Location: Milton Keynes MK10, MK13, MK16, MK17.
There is essential maintenance taking place between the hours of 09:00 and 16:00 Monday - Friday 16/02/2026 to 20/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
INCIDENT AFFECTING TV SERVICES. Last updated:(17 Feb 2026 13:48hrs)
Status: Closed.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
Investigations have identified an issue affecting Satellite TV services in this area.
A specialist TV engineer has been requested to attend this and is now on site.
Update: This has now been resolved. Please action a reboot of equipment for any persisting issues.
A specialist TV engineer has been requested to attend this and is now on site.
Update: This has now been resolved. Please action a reboot of equipment for any persisting issues.
Update (17 Feb 2026 13:48hrs)
This incident was closed on Tuesday, February 17th, 2026 at 13:48hrs.
This incident was closed on Tuesday, February 17th, 2026 at 13:48hrs.
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