Incidents and Planned Maintenance
There are 17 incidents or planned maintenances that may be affecting customers on our network.
386285 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 16:17hrs)
Status: Currently open.
Location: OX11 Oxfordshire.
Location: OX11 Oxfordshire.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 3rd March 2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384339 MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:31hrs)
Status: Currently open.
Location: Tamworth B78.
Location: Tamworth B78.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 03/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384429 MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:28hrs)
Status: Currently open.
Location: Bedford MK42, MK44.
Location: Bedford MK42, MK44.
There is essential maintenance taking place between the hours of 00:00 and 03:00 on Tuesday 03/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384712 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:26hrs)
Status: Currently open.
Location: Lambeth SE1.
Location: Lambeth SE1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 03/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384463 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:24hrs)
Status: Currently open.
Location: Chichester PO19.
Location: Chichester PO19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 03/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384323 MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:19hrs)
Status: Currently open.
Location: Butterwick PE22.
Location: Butterwick PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 03/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384083: MAINTENANCE AFFECTING SERVICES Last updated:(27 Feb 2026 08:55hrs)
Status: Currently open.
Location: Birmingham B61.
Location: Birmingham B61.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 02/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384081: MAINTENANCE AFFECTING SERVICES Last updated:(27 Feb 2026 08:54hrs)
Status: Currently open.
Location: Birmingham B16.
Location: Birmingham B16.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 02/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384067: MAINTENANCE AFFECTING SERVICES Last updated:(27 Feb 2026 08:53hrs)
Status: Currently open.
Location: Birmingham B12.
Location: Birmingham B12.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 02/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384054: MAINTENANCE AFFECTING SERVICES Last updated:(27 Feb 2026 08:24hrs)
Status: Currently open.
Location: Birmingham B1.
Location: Birmingham B1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Mon 02/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386191: INCIDENT AFFECTING INTERNET SERVICES Last updated:(02 Mar 2026 17:23hrs)
Status: Closed.
Location: London SE10.
Location: London SE10.
We have a network incident in London affecting internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (02 Mar 2026 17:23hrs)
This incident was closed on Monday, March 2nd, 2026 at 17:23hrs.
This incident was closed on Monday, March 2nd, 2026 at 17:23hrs.
Update (02 Mar 2026 17:23hrs)
We have completed a thorough investigation into the issue impacting a small number of services. The root cause has been identified, and a fix has now been successfully implemented.
All affected services are back online and operating as expected.
Thank you for your patience and understanding while we worked to resolve this incident.
We have completed a thorough investigation into the issue impacting a small number of services. The root cause has been identified, and a fix has now been successfully implemented.
All affected services are back online and operating as expected.
Thank you for your patience and understanding while we worked to resolve this incident.
Update (02 Mar 2026 13:53hrs)
We are continuing to investigate the issue, as we are not yet seeing a full and consistent recovery of service.
Our teams are actively working to resolve this, and we will share an update as soon as we have meaningful progress to report
We are continuing to investigate the issue, as we are not yet seeing a full and consistent recovery of service.
Our teams are actively working to resolve this, and we will share an update as soon as we have meaningful progress to report
Update (02 Mar 2026 12:28hrs)
Following comprehensive checks of the on-site equipment, we have identified that a brief power fluctuation caused temporary disruption to a number of customer ONTs.
Most services have now recovered; however, any ONTs that remain offline will require a pin-hole reset to restore connectivity.
Our team will continue to monitor the network to ensure services remain stable.
Thank you for your patience.
Following comprehensive checks of the on-site equipment, we have identified that a brief power fluctuation caused temporary disruption to a number of customer ONTs.
Most services have now recovered; however, any ONTs that remain offline will require a pin-hole reset to restore connectivity.
Our team will continue to monitor the network to ensure services remain stable.
Thank you for your patience.
386138: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(02 Mar 2026 13:07hrs)
Status: Closed.
Location: Cwmbran NP44.
Location: Cwmbran NP44.
We have a network incident in the Cwmbran NP44 area affecting a small number of phone and Internet services. Our team are looking into this and will provide an update by 10:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (02 Mar 2026 13:07hrs)
This incident was closed on Monday, March 2nd, 2026 at 13:07hrs.
This incident was closed on Monday, March 2nd, 2026 at 13:07hrs.
Update (02 Mar 2026 13:07hrs)
Our engineers located and re-spliced a broken fibre.
Work to restore service was completed at 13:05 on 02/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our engineers located and re-spliced a broken fibre.
Work to restore service was completed at 13:05 on 02/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 Mar 2026 12:35hrs)
Our engineers are continuing to investigate the route of the suspect faulty fibre optic cable.
We will provide further updates when we have any significant news or by 14:30.
Our engineers are continuing to investigate the route of the suspect faulty fibre optic cable.
We will provide further updates when we have any significant news or by 14:30.
Update (02 Mar 2026 10:30hrs)
Our engineer has arrived on-site and is investigating the problem.
We will provide further updates when we have any significant news or by 12:30.
Our engineer has arrived on-site and is investigating the problem.
We will provide further updates when we have any significant news or by 12:30.
383861: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:14hrs)
Status: Closed.
Location: Harrogate HG3, Halifax HX3, Knaresborough HG5, Ilkley LS29, Leeds LS27.
Location: Harrogate HG3, Halifax HX3, Knaresborough HG5, Ilkley LS29, Leeds LS27.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Mar 2026 08:14hrs)
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:14hrs.
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:14hrs.
383778: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:14hrs)
Status: Closed.
Location: Bradford BD11, LS12 Leeds LS27.
Location: Bradford BD11, LS12 Leeds LS27.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Mar 2026 08:14hrs)
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:14hrs.
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:14hrs.
383782: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:13hrs)
Status: Closed.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Mar 2026 08:13hrs)
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:13hrs.
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:13hrs.
383774: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:13hrs)
Status: Closed.
Location: Ilkley LS29.
Location: Ilkley LS29.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Mar 2026 08:13hrs)
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:13hrs.
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:13hrs.
383762: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Mar 2026 08:12hrs)
Status: Closed.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (02 Mar 2026 08:12hrs)
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:12hrs.
This Planned Maintenance was completed on Monday, March 2nd, 2026 at 08:12hrs.
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