Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
412246: MAINTENANCE AFFECTING SERVICES Last updated:(15 Oct 2026 23:11hrs)
Status: Currently open.
Location: Lawford CO11.
Location: Lawford CO11.
There is essential maintenance taking place between the hours of 00:00-06:00 on Friday 16/10/2026. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417062 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Oct 2026 09:38hrs)
Status: Currently open.
Location: Aldershot GU11.
Location: Aldershot GU11.
There is essential third party maintenance taking place between the hours of 22:00 on 16/10/2026 through to 10:00 on 17/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
402345: MAINTENANCE AFFECTING SERVICES Last updated:(15 Oct 2026 08:42hrs)
Status: Currently open.
Location: B25 Birmingham.
Location: B25 Birmingham.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416377: MAINTENANCE AFFECTING SERVICES Last updated:(14 Oct 2026 10:48hrs)
Status: Currently open.
Location: EX5 Exeter.
Location: EX5 Exeter.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416184 : MAINTENANCE AFFECTING TV SERVICES Last updated:(14 Oct 2026 10:37hrs)
Status: Currently open.
Location: DA1 Dartford.
Location: DA1 Dartford.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411216: MAINTENANCE AFFECTING SERVICES Last updated:(14 Oct 2026 10:36hrs)
Status: Currently open.
Location: RG26 Hampshire.
Location: RG26 Hampshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411216: MAINTENANCE AFFECTING SERVICES Last updated:(14 Oct 2026 10:34hrs)
Status: Currently open.
Location: RG26 Hampshire.
Location: RG26 Hampshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411236: MAINTENANCE AFFECTING SERVICES Last updated:(14 Oct 2026 09:05hrs)
Status: Currently open.
Location: B1 Birmingham.
Location: B1 Birmingham.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 14/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415004: MAINTENANCE AFFECTING SERVICES Last updated:(15 Oct 2026 14:39hrs)
Status: Closed.
Location: BN27 East Sussex.
Location: BN27 East Sussex.
There is maintenance taking place between the hours of 08:00 and 14:00 on Thursday 15/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Oct 2026 14:39hrs)
This Planned Maintenance was completed on Thursday, October 15th, 2026 at 14:39hrs.
This Planned Maintenance was completed on Thursday, October 15th, 2026 at 14:39hrs.
416842: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(15 Oct 2026 13:15hrs)
Status: Closed.
Location: Chudleigh Knighton, TQ13.
Location: Chudleigh Knighton, TQ13.
We have a network incident in Newton Abbot affecting Internet and Phone services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (15 Oct 2026 13:15hrs)
This incident was closed on Thursday, October 15th, 2026 at 13:15hrs.
This incident was closed on Thursday, October 15th, 2026 at 13:15hrs.
Update (15 Oct 2026 13:15hrs)
Work to restore service was completed at 12:52 on 15/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:52 on 15/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (15 Oct 2026 10:46hrs)
Our engineers have now located the damaged section of fibre and repair work is underway.
Due to the complex nature of the damage, the repair process is expected to be extensive and restoration of services may take several hours to complete. Our teams will continue to work on the fault as quickly and safely as possible to restore Internet and Phone services to affected customers.
We apologise for the ongoing disruption and thank customers for their patience while repairs are carried out.
A further update will be provided as soon as there is significant progress to report.
Our engineers have now located the damaged section of fibre and repair work is underway.
Due to the complex nature of the damage, the repair process is expected to be extensive and restoration of services may take several hours to complete. Our teams will continue to work on the fault as quickly and safely as possible to restore Internet and Phone services to affected customers.
We apologise for the ongoing disruption and thank customers for their patience while repairs are carried out.
A further update will be provided as soon as there is significant progress to report.
Update (15 Oct 2026 07:59hrs)
Our engineers are returning to site this morning to continue with fibre repairs.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Our engineers are returning to site this morning to continue with fibre repairs.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Update (14 Oct 2026 16:05hrs)
Due to the complex nature of the fault, the issue is taking longer to repair than initially hoped. A second engineer is travelling to site to assist with the repair.
Due to the complex nature of the fault, the issue is taking longer to repair than initially hoped. A second engineer is travelling to site to assist with the repair.
Update (14 Oct 2026 12:33hrs)
Our engineer has arrived onsite and is starting investigation now.
We will aim to provide further updates as we get more developments from site.
Our engineer has arrived onsite and is starting investigation now.
We will aim to provide further updates as we get more developments from site.
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