Incidents and Planned Maintenance
There are 20 incidents or planned maintenances that may be affecting customers on our network.
410755: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:16hrs)
Status: Currently open.
Location: WD7 Radlett.
Location: WD7 Radlett.
There is essential third party maintenance taking place between the hours of 23:00 on Friday 11/09/2026 and. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409652 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:07hrs)
Status: Currently open.
Location: B3 Birmingham.
Location: B3 Birmingham.
There is essential third party maintenance taking place between the hours of 01:00 and 06:00 on Friday 11/09/3036. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410753: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:03hrs)
Status: Currently open.
Location: WD7 Radlett.
Location: WD7 Radlett.
There is essential third party maintenance taking place between the hours of 21:00 on Thursday 10/09/2026 September and 07:00 Friday 11/09/2026 September. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409280 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:02hrs)
Status: Currently open.
Location: TQ10 Devon and Torby, L2 Liverpool, CB25 Cambridge, B4 Birmingham , TA23, TA4 Somerset.
Location: TQ10 Devon and Torby, L2 Liverpool, CB25 Cambridge, B4 Birmingham , TA23, TA4 Somerset.
There is essential third party maintenance taking place between the hours of 23:00 on Thursday 10/09/2026 and 05:00 Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
406907: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:02hrs)
Status: Currently open.
Location: WA4, WA7 Liverpool City Region, England.
Location: WA4, WA7 Liverpool City Region, England.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409924 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:02hrs)
Status: Currently open.
Location: B12 Digbeth.
Location: B12 Digbeth.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409925:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:01hrs)
Status: Currently open.
Location: SN15 2NU Wiltshire.
Location: SN15 2NU Wiltshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410304 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:01hrs)
Status: Currently open.
Location: HP11 High Wycombe.
Location: HP11 High Wycombe.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411851: INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Sep 2026 19:51hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
We have a network incident in Sudbury affecting Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Sep 2026 07:51hrs)
Due to unforeseen circumstances, the planned equipment replacement did not take place overnight as originally scheduled.
The replacement activity has now been rescheduled for tonight during overnight hours to minimise any potential disruption to customers. The affected equipment has remained stable, and services continue to operate normally at this time.
Our teams will continue to closely monitor the situation. Should service stability change before the rescheduled maintenance window, we will review the situation and take any necessary action.
We apologise for any inconvenience and thank you for your patience and understanding.
Due to unforeseen circumstances, the planned equipment replacement did not take place overnight as originally scheduled.
The replacement activity has now been rescheduled for tonight during overnight hours to minimise any potential disruption to customers. The affected equipment has remained stable, and services continue to operate normally at this time.
Our teams will continue to closely monitor the situation. Should service stability change before the rescheduled maintenance window, we will review the situation and take any necessary action.
We apologise for any inconvenience and thank you for your patience and understanding.
Update (08 Sep 2026 19:55hrs)
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
409021 : MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Sep 2026 14:38hrs)
Status: Closed.
Location: CB6 , CB7 ELY.
Location: CB6 , CB7 ELY.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 10/09/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 14:38hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 14:38hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 14:38hrs.
409311 : MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:53hrs)
Status: Closed.
Location: BN6 Hassocks.
Location: BN6 Hassocks.
There is essential maintenance taking place between the hours of 09:00 and 10:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 12:53hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 12:53hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 12:53hrs.
409329: MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 10:15hrs)
Status: Closed.
Location: Bishops Stortford CM23.
Location: Bishops Stortford CM23.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 09/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 10:15hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:15hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:15hrs.
410192: MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 10:14hrs)
Status: Closed.
Location: London RM17.
Location: London RM17.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 09/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 10:14hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:14hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:14hrs.
409070: MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 10:13hrs)
Status: Closed.
Location: B31 Birmingham.
Location: B31 Birmingham.
There is essential maintenance taking place between the hours of 00:00 and 0600 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 10:13hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:13hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:13hrs.
411926: MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 10:12hrs)
Status: Closed.
Location: CO10 Suffolk.
Location: CO10 Suffolk.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 10:12hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:12hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 10:12hrs.
403540: MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Sep 2026 09:39hrs)
Status: Closed.
Location: Ipswich IP2.
Location: Ipswich IP2.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/09/2026. Customers may experience an interruption to tv services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 09:39hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 09:39hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 09:39hrs.
410754 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(10 Sep 2026 08:43hrs)
Status: Closed.
Location: Watford WD7.
Location: Watford WD7.
There is essential maintenance taking place between the hours 21:00 on 09/09/2026 until 07:00 on 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (10 Sep 2026 08:43hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 08:43hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 08:43hrs.
406745: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 08:42hrs)
Status: Closed.
Location: E8 London.
Location: E8 London.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 08:42hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 08:42hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 08:42hrs.
410757: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 08:41hrs)
Status: Closed.
Location: London UB10.
Location: London UB10.
There is essential maintenance taking place between the hours 21:00 on 09/09/2026 until 07:00 on 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 08:41hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 08:41hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 08:41hrs.
410322: MAINTENANCE AFFECTING SERVICES Last updated:(09 Sep 2026 23:49hrs)
Status: Closed.
Location: CO11 Essex.
Location: CO11 Essex.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Sep 2026 23:49hrs)
This Planned Maintenance was completed on Wednesday, September 9th, 2026 at 23:49hrs.
This Planned Maintenance was completed on Wednesday, September 9th, 2026 at 23:49hrs.
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