Incidents and Planned Maintenance
There are 13 incidents or planned maintenances that may be affecting customers on our network.
358156: MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:23hrs)
Status: Currently open.
Location: Crowthorne RG45.
Location: Crowthorne RG45.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 01/08/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
354488: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:18hrs)
Status: Currently open.
Location: Bishops Stortford CM23 Elsenham CM22 CM27.
Location: Bishops Stortford CM23 Elsenham CM22 CM27.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 01/08/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352953: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:14hrs)
Status: Currently open.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 01/08/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
353656: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jul 2025 09:49hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 31/07/25. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
353645: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jul 2025 09:35hrs)
Status: Currently open.
Location: Salisbury SP4.
Location: Salisbury SP4.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 31/07/25. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
357131: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jul 2025 09:35hrs)
Status: Currently open.
Location: Bexhill On Sea TN40.
Location: Bexhill On Sea TN40.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 31/07/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
359663 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Jul 2025 13:46hrs)
Status: Closed.
Location: TA4, Comeytrowe.
Location: TA4, Comeytrowe.
We have a network incident in Comeytrowe affecting phone and internet services. We've investigated this and we have a technician attending site to rectify the issue.
Further updates will be provided at 12:00pm
Please do not reset your equipment.
Further updates will be provided at 12:00pm
Please do not reset your equipment.
Update (31 Jul 2025 13:46hrs)
This incident was closed on Thursday, July 31st, 2025 at 13:46hrs.
This incident was closed on Thursday, July 31st, 2025 at 13:46hrs.
Update (31 Jul 2025 13:46hrs)
Work to restore service was completed at 13:45 on 31/07/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:45 on 31/07/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (31 Jul 2025 11:58hrs)
We have diagnosed an issue with the network equipment causing drop outs.
Technician onsite is swapping out network equipment to resolve issue.
We will update you again by 2pm.
We have diagnosed an issue with the network equipment causing drop outs.
Technician onsite is swapping out network equipment to resolve issue.
We will update you again by 2pm.
354483: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:11hrs)
Status: Closed.
Location: Essex CM5.
Location: Essex CM5.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 31/07/25. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2025 09:11hrs)
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:11hrs.
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:11hrs.
356370: MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:11hrs)
Status: Closed.
Location: Felnex, SM6.
Location: Felnex, SM6.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/07/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2025 09:11hrs)
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:11hrs.
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:11hrs.
354037: MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:08hrs)
Status: Closed.
Location: Peterborough, PE7.
Location: Peterborough, PE7.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 30/07/25. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2025 09:08hrs)
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:08hrs.
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:08hrs.
356893: MAINTENANCE AFFECTING SERVICES Last updated:(31 Jul 2025 09:08hrs)
Status: Closed.
Location: Colchester, CO7.
Location: Colchester, CO7.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 30/07/25. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (31 Jul 2025 09:08hrs)
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:08hrs.
This Planned Maintenance was completed on Thursday, July 31st, 2025 at 09:08hrs.
359696: INCIDENT AFFECTING INTERNET SERVICES Last updated:(31 Jul 2025 07:48hrs)
Status: Closed.
Location: Grays RM16, RM17, RM20.
Location: Grays RM16, RM17, RM20.
We have a network incident in Grays RM16, RM17, RM20 affecting phone and internet services. Our team are looking into this and will provide an update by 02:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (31 Jul 2025 07:48hrs)
This incident was closed on Thursday, July 31st, 2025 at 07:48hrs.
This incident was closed on Thursday, July 31st, 2025 at 07:48hrs.
Update (31 Jul 2025 07:48hrs)
Work to restore service was completed at 03:56am on 31/07/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 03:56am on 31/07/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (31 Jul 2025 04:17hrs)
Services are restored as of 03:56.
We have not yet had confirmation from the third party that their remedial works are complete.
We will monitor services and update you again when we know whether further impact is expected.
Services are restored as of 03:56.
We have not yet had confirmation from the third party that their remedial works are complete.
We will monitor services and update you again when we know whether further impact is expected.
Update (31 Jul 2025 04:13hrs)
The third party are still investigating the issue on their network.
We will update you again as soon as we have more specific information.
The third party are still investigating the issue on their network.
We will update you again as soon as we have more specific information.
Update (31 Jul 2025 02:27hrs)
We believe this outage is the result of a fault on a third party network that supports ours.
We are working with that third party, and will update you again by 04:30.
We believe this outage is the result of a fault on a third party network that supports ours.
We are working with that third party, and will update you again by 04:30.
355972: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jul 2025 12:10hrs)
Status: Closed.
Location: Milton Keynes, MK4.
Location: Milton Keynes, MK4.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/07/25. Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (30 Jul 2025 12:10hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 12:10hrs.
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 12:10hrs.
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