Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
416188: MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2026 08:38hrs)
Status: Currently open.
Location: London SE6.
Location: London SE6.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 23/10/2026. Customers may experience an interruption of up to 2 hours to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412522: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2026 08:35hrs)
Status: Currently open.
Location: Lowestoft NR32 Wrentham NR34.
Location: Lowestoft NR32 Wrentham NR34.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 23/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415057: MAINTENANCE AFFECTING TV SERVICES Last updated:(22 Oct 2026 08:29hrs)
Status: Currently open.
Location: Swindon SN4 SN1 SN17 SN3.
Location: Swindon SN4 SN1 SN17 SN3.
There is essential maintenance taking place between the hours of 23:30 and 04:00 on 22/10/2026 TO 23/10/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416118 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Oct 2026 09:15hrs)
Status: Currently open.
Location: ILKLEY LS29.
Location: ILKLEY LS29.
There is essential maintenance taking place between the hours of 18:00 on 22/10/2026 until 08:00 on 23/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416117 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(21 Oct 2026 09:12hrs)
Status: Currently open.
Location: LEEDS LS16.
Location: LEEDS LS16.
There is essential maintenance taking place between the hours of 18:00 on the 22/10/2026 until 08:00 on the 23/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411248 : MAINTENANCE AFFECTING SERVICES Last updated:(21 Oct 2026 09:05hrs)
Status: Currently open.
Location: CAMBRIDGE CB2.
Location: CAMBRIDGE CB2.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 22/10/2026. Customers may experience an interruption of up to 15 minutes to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418232: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(23 Oct 2026 02:38hrs)
Status: Closed.
Location: NR31 Bradwell.
Location: NR31 Bradwell.
We have a network incident in NR31 affecting phone and Internet services. Our team are looking into this and will provide an update by 03:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (23 Oct 2026 02:38hrs)
This incident was closed on Friday, October 23rd, 2026 at 02:38hrs.
This incident was closed on Friday, October 23rd, 2026 at 02:38hrs.
Update (23 Oct 2026 02:37hrs)
Following extensive remote investigations, we have identified the issue and fully assessed the impact to services.
We have successfully restored services to the site, and customers should now be operating normally. While service has been restored, our investigation has determined that the root cause resides within a third-party vendor's network. We are actively working with the vendor to ensure the underlying issue is fully resolved.
We will continue to closely monitor the situation; however, based on current observations, we are confident that services will remain stable.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore services.
Following extensive remote investigations, we have identified the issue and fully assessed the impact to services.
We have successfully restored services to the site, and customers should now be operating normally. While service has been restored, our investigation has determined that the root cause resides within a third-party vendor's network. We are actively working with the vendor to ensure the underlying issue is fully resolved.
We will continue to closely monitor the situation; however, based on current observations, we are confident that services will remain stable.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore services.
418077: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(22 Oct 2026 19:38hrs)
Status: Closed.
Location: PE7.
Location: PE7.
We have a network incident in PE7 affecting phone and Internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Oct 2026 19:38hrs)
This incident was closed on Thursday, October 22nd, 2026 at 19:38hrs.
This incident was closed on Thursday, October 22nd, 2026 at 19:38hrs.
Update (22 Oct 2026 19:38hrs)
Following extensive on-site and remote investigation, we have identified the root cause that was impacting a small percentage of customers at this site. Having identified the fault, we have been able to implement corrective actions and are now seeing services remain stable.
We will continue to closely monitor the network to ensure services continue to operate as expected.
Thank you for your patience and understanding throughout this incident.
Following extensive on-site and remote investigation, we have identified the root cause that was impacting a small percentage of customers at this site. Having identified the fault, we have been able to implement corrective actions and are now seeing services remain stable.
We will continue to closely monitor the network to ensure services continue to operate as expected.
Thank you for your patience and understanding throughout this incident.
Update (22 Oct 2026 17:22hrs)
Our engineers are continuing to investigate the fault.
We will provide further updates as soon as additional information becomes available from site.
Our engineers are continuing to investigate the fault.
We will provide further updates as soon as additional information becomes available from site.
Update (22 Oct 2026 13:09hrs)
Our engineer has now arrived on site and has begun the investigation.
We will provide further updates as soon as additional information becomes available from site.
Our engineer has now arrived on site and has begun the investigation.
We will provide further updates as soon as additional information becomes available from site.
Update (22 Oct 2026 11:52hrs)
We have an engineer on route to try and identify and resolve the fault.
We apologise for any inconvenience caused.
We have an engineer on route to try and identify and resolve the fault.
We apologise for any inconvenience caused.
418073: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(22 Oct 2026 13:23hrs)
Status: Closed.
Location: Sunderland SR3.
Location: Sunderland SR3.
We have a network incident in the Moorside, Sunderland SR3 postcode area, affecting phone and Internet services. Our team are looking into this and will provide an update by 10:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (22 Oct 2026 13:23hrs)
This incident was closed on Thursday, October 22nd, 2026 at 13:23hrs.
This incident was closed on Thursday, October 22nd, 2026 at 13:23hrs.
Update (22 Oct 2026 13:23hrs)
Work to restore service was completed at 09:03 on 22/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 09:03 on 22/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (22 Oct 2026 11:31hrs)
Services were restored at 09:03 and have been stable since. However engineers remain at the location of the fault performing further works, and while we do not anticipate further impact to services, they are at risk until further notice.
We will update you again when we know all works are complete.
Services were restored at 09:03 and have been stable since. However engineers remain at the location of the fault performing further works, and while we do not anticipate further impact to services, they are at risk until further notice.
We will update you again when we know all works are complete.
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