Incidents and Planned Maintenance
There is 1 incident or planned maintenance that may be affecting customers on our network.
379029: INCIDENT AFFECTING INTERNET SERVICES Last updated:(27 Dec 2025 21:11hrs)
Status: Currently open.
Location: Tendring CO16.
Location: Tendring CO16.
We have a network incident in Tendring CO16 affecting internet services. Our team are looking into this and will provide an update when new information becomes available.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Dec 2025 09:37hrs)
We have escalated this issue to the network infrastructure provider. They have scheduled an engineer to attend site, investigate the damage, and confirm whether we can proceed with replacing the damaged cable.
We will provide a further update as soon as possible.
We have escalated this issue to the network infrastructure provider. They have scheduled an engineer to attend site, investigate the damage, and confirm whether we can proceed with replacing the damaged cable.
We will provide a further update as soon as possible.
Update (28 Dec 2025 13:54hrs)
The engineering team has completed their investigation and found that a road traffic collision has caused damaged to our fibre cables that run across overhead utility poles.
The damage is extensive and requires specially trained third-party engineering teams to perform the repair works which will take a significant amount of time.
Further updates will be provided when new information becomes available.
We apologise for the inconvenience caused.
The engineering team has completed their investigation and found that a road traffic collision has caused damaged to our fibre cables that run across overhead utility poles.
The damage is extensive and requires specially trained third-party engineering teams to perform the repair works which will take a significant amount of time.
Further updates will be provided when new information becomes available.
We apologise for the inconvenience caused.
Update (28 Dec 2025 11:37hrs)
An engineering team has been dispatched to investigate the fault further with an estimated time of arrival of 13:00 28/12/2025. Further updates will be provided once initial investigations are complete.
An engineering team has been dispatched to investigate the fault further with an estimated time of arrival of 13:00 28/12/2025. Further updates will be provided once initial investigations are complete.
Update (27 Dec 2025 21:26hrs)
We have raised the fault with our third-party provider who supplies us connectivity in this area. The third-party are currently investigating the fault and updates will be provided when new information becomes available.
We have raised the fault with our third-party provider who supplies us connectivity in this area. The third-party are currently investigating the fault and updates will be provided when new information becomes available.
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