Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
392150: MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
396986: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:36hrs)
Status: Closed.
Location: Nottingham NG7, NG9.
Location: Nottingham NG7, NG9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:36hrs)
This incident was closed on Thursday, May 28th, 2026 at 09:36hrs.
This incident was closed on Thursday, May 28th, 2026 at 09:36hrs.
396158: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:35hrs)
Status: Closed.
Location: Multiple locations: BA11, BA3, BA1, BA2, BA14, BS16, SN12, SN10, SN15, GL8, GL12.
Location: Multiple locations: BA11, BA3, BA1, BA2, BA14, BS16, SN12, SN10, SN15, GL8, GL12.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:35hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
396150: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:35hrs)
Status: Closed.
Location: Abbas & Templecombe BA8 Bridgwater TA6, TA7 Highbridge TA9 Bristol BS20, BS24, BS29, BS27 Wells BA5.
Location: Abbas & Templecombe BA8 Bridgwater TA6, TA7 Highbridge TA9 Bristol BS20, BS24, BS29, BS27 Wells BA5.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:35hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:35hrs.
397219: MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:27hrs)
Status: Closed.
Location: All locations.
Location: All locations.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:27hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
395740: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:27hrs)
Status: Closed.
Location: Chippenham SN15.
Location: Chippenham SN15.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:27hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:27hrs.
395975: MAINTENANCE AFFECTING SERVICES Last updated:(28 May 2026 09:24hrs)
Status: Closed.
Location: Bristol BS48.
Location: Bristol BS48.
There is essential maintenance taking place between the hours of 06:00 and 08:00 Thursday 28/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 May 2026 09:24hrs)
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:24hrs.
This Planned Maintenance was completed on Thursday, May 28th, 2026 at 09:24hrs.
397910: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(27 May 2026 14:55hrs)
Status: Closed.
Location: Caldicot NP26, Magor NP26.
Location: Caldicot NP26, Magor NP26.
We have a network incident in the Caldicot/Magor NP26 area, affecting phone and internet services. Our team are looking into this and will provide an update by 14:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 May 2026 14:55hrs)
This incident was closed on Wednesday, May 27th, 2026 at 14:55hrs.
This incident was closed on Wednesday, May 27th, 2026 at 14:55hrs.
Update (27 May 2026 14:55hrs)
Work to restore service was completed by our Third-Party supplier at this site, at 12:46 on 27/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed by our Third-Party supplier at this site, at 12:46 on 27/05/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
391494: MAINTENANCE AFFECTING SERVICES Last updated:(27 May 2026 12:27hrs)
Status: Closed.
Location: Horsham RH12.
Location: Horsham RH12.
There is essential maintenance taking place between the hours of 07:00 and 07:00 between Wednesday 27/05/2026 and Friday 29/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (27 May 2026 12:27hrs)
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 12:27hrs.
This Planned Maintenance was completed on Wednesday, May 27th, 2026 at 12:27hrs.
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