Incidents and Planned Maintenance
There are 20 incidents or planned maintenances that may be affecting customers on our network.
369359: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:24hrs)
Status: Currently open.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369358: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:23hrs)
Status: Currently open.
Location: Stafford ST19.
Location: Stafford ST19.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369354: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:22hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 07:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369351: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:21hrs)
Status: Currently open.
Location: Tamworth B79 B78.
Location: Tamworth B79 B78.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 07:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369421: MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:19hrs)
Status: Currently open.
Location: Cambridge CB24 Chester CH1 Clacton CO16 Kent ME8 ME9 Gloucester GL2 Cleveland TS21 Polton SG19 SN10.
Location: Cambridge CB24 Chester CH1 Clacton CO16 Kent ME8 ME9 Gloucester GL2 Cleveland TS21 Polton SG19 SN10.
There is essential maintenance taking place between the hours 00:00 until 01:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371815: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:15hrs)
Status: Currently open.
Location: Bradford BD6.
Location: Bradford BD6.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371752: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:14hrs)
Status: Currently open.
Location: Essex SS3 SS2.
Location: Essex SS3 SS2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371749: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:13hrs)
Status: Currently open.
Location: Bradford BD11 LS12 LS27.
Location: Bradford BD11 LS12 LS27.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371747: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:12hrs)
Status: Currently open.
Location: Portsmouth PO3.
Location: Portsmouth PO3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371478: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:11hrs)
Status: Currently open.
Location: London N9.
Location: London N9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371421: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:11hrs)
Status: Currently open.
Location: Birmingham B12.
Location: Birmingham B12.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371416: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:10hrs)
Status: Currently open.
Location: London E3.
Location: London E3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 06/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
368113: MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2025 08:31hrs)
Status: Currently open.
Location: Grays RM17.
Location: Grays RM17.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366948: MAINTENANCE AFFECTING SERVICE Last updated:(04 Nov 2025 08:29hrs)
Status: Currently open.
Location: Mansfield NG18 NG19.
Location: Mansfield NG18 NG19.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372117: INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 Nov 2025 11:22hrs)
Status: Closed.
Location: Harrogate HG3.
Location: Harrogate HG3.
We have a network incident in Harrogate affecting phone and internet services. Our team are looking into this and will provide an update by 10am.
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Nov 2025 11:22hrs)
This incident was closed on Wednesday, November 5th, 2025 at 11:22hrs.
This incident was closed on Wednesday, November 5th, 2025 at 11:22hrs.
Update (05 Nov 2025 11:22hrs)
Work to restore service was completed at 11:00 on 05/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 11:00 on 05/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (04 Nov 2025 18:01hrs)
We have an issue in the Harrogate reducing the capacity.
To resolve this issue we require specialist equipment and teams that aren't available tonight. We have the relevant team and equipment attending site for around 09:00 05/11/25.
You may experience slower speeds until the fix is in place.
We will update you again by 10:00.
We have an issue in the Harrogate reducing the capacity.
To resolve this issue we require specialist equipment and teams that aren't available tonight. We have the relevant team and equipment attending site for around 09:00 05/11/25.
You may experience slower speeds until the fix is in place.
We will update you again by 10:00.
369961: MAINTENANCE AFFECTING TV SERVICES Last updated:(05 Nov 2025 08:08hrs)
Status: Closed.
Location: Bath BA2.
Location: Bath BA2.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 04/11/2025. Customers may experience an interruption to TV services only during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Nov 2025 08:08hrs)
This Planned Maintenance was completed on Wednesday, November 5th, 2025 at 08:08hrs.
This Planned Maintenance was completed on Wednesday, November 5th, 2025 at 08:08hrs.
367158: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:08hrs)
Status: Closed.
Location: Bognor Regis PO20 PO21.
Location: Bognor Regis PO20 PO21.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Nov 2025 08:08hrs)
This Planned Maintenance was completed on Wednesday, November 5th, 2025 at 08:08hrs.
This Planned Maintenance was completed on Wednesday, November 5th, 2025 at 08:08hrs.
371026: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:07hrs)
Status: Closed.
Location: Nottingham NG3.
Location: Nottingham NG3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Nov 2025 08:07hrs)
This incident was closed on Wednesday, November 5th, 2025 at 08:07hrs.
This incident was closed on Wednesday, November 5th, 2025 at 08:07hrs.
369384: MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:07hrs)
Status: Closed.
Location: Kent CT3.
Location: Kent CT3.
There is essential maintenance taking place between the hours 00:00 until 01:00 on 05/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Nov 2025 08:07hrs)
This Planned Maintenance was completed on Wednesday, November 5th, 2025 at 08:07hrs.
This Planned Maintenance was completed on Wednesday, November 5th, 2025 at 08:07hrs.
372185: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(04 Nov 2025 18:27hrs)
Status: Closed.
Location: Aberdeen AB13.
Location: Aberdeen AB13.
We have a network incident in Aberdeen AB13 affecting phone and internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (04 Nov 2025 18:27hrs)
This incident was closed on Tuesday, November 4th, 2025 at 18:27hrs.
This incident was closed on Tuesday, November 4th, 2025 at 18:27hrs.
Update (04 Nov 2025 18:27hrs)
Our engineer has attended site and replaced faulty equipment.
Work to restore service was completed at 18:00 on 04/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our engineer has attended site and replaced faulty equipment.
Work to restore service was completed at 18:00 on 04/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (04 Nov 2025 13:34hrs)
Due to traffic, the engineering team’s estimated time of arrive is now 16:00 04/11/2025.
Further updates will be provided when new information becomes available.
Due to traffic, the engineering team’s estimated time of arrive is now 16:00 04/11/2025.
Further updates will be provided when new information becomes available.
Update (04 Nov 2025 11:38hrs)
We have identified the cause is a suspect break in a fibre optic cable supplying services to a small number of customers in this area.
An engineering team has been dispatched to site to investigate and fix.
The engineering team’s estimated time or arrival is 13:00 04/11/2025.
We are continuing to work to resolve this fault, and a further update will be provided as soon as possible.
We have identified the cause is a suspect break in a fibre optic cable supplying services to a small number of customers in this area.
An engineering team has been dispatched to site to investigate and fix.
The engineering team’s estimated time or arrival is 13:00 04/11/2025.
We are continuing to work to resolve this fault, and a further update will be provided as soon as possible.
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