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Incidents

Incidents and Planned Maintenance

There are 15 incidents or planned maintenances that may be affecting customers on our network.

353656: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 09:49hrs)
Status: Currently open.
Location: Southampton SO14.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 31/07/25. Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
353645: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 09:35hrs)
Status: Currently open.
Location: Salisbury SP4.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 31/07/25. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
357131: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 09:35hrs)
Status: Currently open.
Location: Bexhill On Sea TN40.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 31/07/25. Customers may experience an interruption to services for up to 10 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
354483: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 09:29hrs)
Status: Currently open.
Location: Essex CM5.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 31/07/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
356370: MAINTENANCE AFFECTING SERVICES   Last updated:(29 Jul 2025 10:07hrs)
Status: Currently open.
Location: Felnex, SM6.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/07/25. Customers may experience an interruption to services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
354037: MAINTENANCE AFFECTING SERVICES   Last updated:(29 Jul 2025 10:02hrs)
Status: Currently open.
Location: Peterborough, PE7.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 30/07/25. Customers may experience an interruption to services for up to 10 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
356893: MAINTENANCE AFFECTING SERVICES   Last updated:(29 Jul 2025 09:02hrs)
Status: Currently open.
Location: Colchester, CO7.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 30/07/25. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
355972: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 12:10hrs)
Status: Closed.
Location: Milton Keynes, MK4.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/07/25. Customers may experience an interruption to services for up to 30 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 12:10hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 12:10hrs.
356910: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 09:50hrs)
Status: Closed.
Location: Ramsgate, CT12.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 30/07/25. Customers may experience an interruption to services for up to 20 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 09:50hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 09:50hrs.
354018: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 08:51hrs)
Status: Closed.
Location: Peterborough PE7.
There is essential maintenance taking place between the hours of 09:00 until 17:00 on 29/07/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 08:51hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 08:51hrs.
356025: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 08:51hrs)
Status: Closed.
Location: Slough, SL1.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 30/07/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 08:51hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 08:51hrs.
353828: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 08:51hrs)
Status: Closed.
Location: Bathgate, EH48.
There is essential third party maintenance taking place between the hours of 00:00 & 06:00 on 30/07/25. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 08:51hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 08:51hrs.
359434: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND SERVICES   Last updated:(30 Jul 2025 08:51hrs)
Status: Closed.
Location: Sunderland SR3 SR4.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 30/07/2025. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 08:51hrs)
This incident was closed on Wednesday, July 30th, 2025 at 08:51hrs.
357486: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 08:48hrs)
Status: Closed.
Location: Aberdeen AB21.
There is essential maintenance taking place between the hours of 08:00 & 16:00 on Tuesday 29/07/25. Customers may experience an interruption to services for up to 1 hour during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 08:48hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 08:48hrs.
357779: MAINTENANCE AFFECTING SERVICES   Last updated:(30 Jul 2025 01:02hrs)
Status: Closed.
Location: Sudbury, CO10.
There is essential maintenance taking place between the hours of 00:00 & 06:00 on 30/07/25. Customers may experience an interruption to services for up to 15 minutes during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (30 Jul 2025 01:02hrs)
This Planned Maintenance was completed on Wednesday, July 30th, 2025 at 01:02hrs.

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