Incidents and Planned Maintenance
There are 15 incidents or planned maintenances that may be affecting customers on our network.
419846: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(04 Nov 2026 11:21hrs)
Status: Currently open.
Location: RH20 Horsham.
Location: RH20 Horsham.
We have a network incident in Horsham RH20 affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (04 Nov 2026 11:32hrs)
Following extensive remote investigations, we have identified the fault as being caused by a third-party vendor network element. The vendor has confirmed they are actively investigating the issue on their side.
We are continuing to work closely with them to restore services as quickly as possible and will provide further updates as they become available.
Thank you for your patience and understanding.
Following extensive remote investigations, we have identified the fault as being caused by a third-party vendor network element. The vendor has confirmed they are actively investigating the issue on their side.
We are continuing to work closely with them to restore services as quickly as possible and will provide further updates as they become available.
Thank you for your patience and understanding.
418610 MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:51hrs)
Status: Currently open.
Location: Abingdon OX1, OX14.
Location: Abingdon OX1, OX14.
There is maintenance taking place between the hours of 08:00 and 12:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
417489 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:47hrs)
Status: Currently open.
Location: Woolmer Green SG3.
Location: Woolmer Green SG3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
419624 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:46hrs)
Status: Currently open.
Location: Darlington DL2.
Location: Darlington DL2.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413984 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:44hrs)
Status: Currently open.
Location: Coventry CV6, CV7,CV5.
Location: Coventry CV6, CV7,CV5.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413766 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:42hrs)
Status: Currently open.
Location: Uckfield TN22.
Location: Uckfield TN22.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
417126 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:55hrs)
Status: Currently open.
Location: Crawley RH10.
Location: Crawley RH10.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413525 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:54hrs)
Status: Currently open.
Location: Ulverson LA12.
Location: Ulverson LA12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
412962 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:54hrs)
Status: Currently open.
Location: Chatham ME5.
Location: Chatham ME5.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413030: MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:57hrs)
Status: Currently open.
Location: Milton Keynes MK16 MK10 MK13 MK17.
Location: Milton Keynes MK16 MK10 MK13 MK17.
There is essential maintenance taking place between the hours of 09:00 and 15:00 Monday to Friday 02/11/2026 till 06/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413814 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:40hrs)
Status: Closed.
Location: Rugby CV23,CV21, Lutterworth LE17,.
Location: Rugby CV23,CV21, Lutterworth LE17,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (04 Nov 2026 07:40hrs)
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 07:40hrs.
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 07:40hrs.
413734 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:40hrs)
Status: Closed.
Location: Leicester LE16, Desborough NN14.
Location: Leicester LE16, Desborough NN14.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (04 Nov 2026 07:40hrs)
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 07:40hrs.
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 07:40hrs.
413593 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:39hrs)
Status: Closed.
Location: Staplehurst TN12,.
Location: Staplehurst TN12,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (04 Nov 2026 07:39hrs)
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 07:39hrs.
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 07:39hrs.
416768 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 14:19hrs)
Status: Closed.
Location: Comeytrowe TA3, TA4.
Location: Comeytrowe TA3, TA4.
There is maintenance taking place between the hours of 08:00 and 16:00 on 03/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 Nov 2026 14:19hrs)
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 14:19hrs.
This Planned Maintenance was completed on Tuesday, November 3rd, 2026 at 14:19hrs.
419549: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(03 Nov 2026 13:34hrs)
Status: Closed.
Location: Torridge EX19.
Location: Torridge EX19.
We have a network incident in the Torridge EX19 postcode area affecting phone and Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (03 Nov 2026 13:34hrs)
This incident was closed on Tuesday, November 3rd, 2026 at 13:34hrs.
This incident was closed on Tuesday, November 3rd, 2026 at 13:34hrs.
Update (03 Nov 2026 13:34hrs)
Following further investigation, we identified the root cause as a faulty network component, which has since been repaired by engineers. The site has remained stable since the corrective work was completed, and we now consider this incident resolved. As always, we will continue to monitor services closely.
Following further investigation, we identified the root cause as a faulty network component, which has since been repaired by engineers. The site has remained stable since the corrective work was completed, and we now consider this incident resolved. As always, we will continue to monitor services closely.
Update (03 Nov 2026 10:04hrs)
Following attendance by both our engineers at the cabinet equipment and third-party engineers at the vendor equipment, we have observed a full recovery of all affected services as of 09:27.
We are continuing to closely monitor the site and carry out further investigations to determine the root cause of the fault. At this time, we are confident that all services are stable and operating as expected.
We will provide a further update once our investigations have been completed and the root cause has been confirmed, before formally closing the incident.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Following attendance by both our engineers at the cabinet equipment and third-party engineers at the vendor equipment, we have observed a full recovery of all affected services as of 09:27.
We are continuing to closely monitor the site and carry out further investigations to determine the root cause of the fault. At this time, we are confident that all services are stable and operating as expected.
We will provide a further update once our investigations have been completed and the root cause has been confirmed, before formally closing the incident.
We apologise for any inconvenience caused and thank you for your patience while we worked to restore service.
Update (03 Nov 2026 07:55hrs)
Following further investigation with our third-party suppliers, we have identified the need for a field engineer to attend the site. We are currently arranging for an engineer to inspect our on-site equipment and have also requested that our third-party supplier carry out checks on their fibre network infrastructure.
Once the attending engineers have completed their investigations and we have received further information, we will provide an update accordingly.
Thank you for your patience and understanding while we work to resolve this issue.
Following further investigation with our third-party suppliers, we have identified the need for a field engineer to attend the site. We are currently arranging for an engineer to inspect our on-site equipment and have also requested that our third-party supplier carry out checks on their fibre network infrastructure.
Once the attending engineers have completed their investigations and we have received further information, we will provide an update accordingly.
Thank you for your patience and understanding while we work to resolve this issue.
Update (03 Nov 2026 00:12hrs)
We believe that the problem is outside of our network.
We are talking to our third party supplier, and they are investigating the problem.
We will update you again by 08:00.
We believe that the problem is outside of our network.
We are talking to our third party supplier, and they are investigating the problem.
We will update you again by 08:00.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
