There are 20 incidents or planned maintenances that may be affecting customers on our network.
356970: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 17:46hrs)
Status: Currently open.
Location: Taunton TA3.
There is emergency maintenance taking place between the hours of 20:00 and 23:59 on 09/07/2025 Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
352354: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:55hrs)
Status: Currently open.
Location: Stowmarket IP14.
There is essential maintenance taking place between the hours of 08:00 to 16:00 on 10/07/2025 Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
355032: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:53hrs)
Status: Currently open.
Location: Crewkerne TA18.
There is essential maintenance taking place between the hours of 08:00 to 16:00 on 10/07/2025 Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
352637: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:50hrs)
Status: Currently open.
Location: Bedford MK42 MK43 MK44 MK45 MK40 MK46.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on 10/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
356286: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:47hrs)
Status: Currently open.
Location: Cambridge CB23 PE19 Bedford MK44.
There is emergency third party maintenance taking place between the hours of 00:00 to 06:00 on 10/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
356284: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:44hrs)
Status: Currently open.
Location: Royston SG8.
There is emergency third party maintenance taking place between the hours of 00:00 to 06:00 on 10/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
356283: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:42hrs)
Status: Currently open.
Location: Sandy SG19.
There is emergency third party maintenance taking place between the hours of 00:00 to 06:00 on 10/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
356278: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:40hrs)
Status: Currently open.
Location: Wisbech PE13.
There is emergency third party maintenance taking place between the hours of 00:00 to 06:00 on 10/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
356277: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:39hrs)
Status: Currently open.
Location: King's Lynn PE30.
There is emergency third party maintenance taking place between the hours of 00:00 to 06:00 on 10/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
356275: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:36hrs)
Status: Currently open.
Location: Ely CB6 CB7.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on 10/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
351897: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2025 09:14hrs)
Status: Currently open.
Location: Colchester CO9.
There is essential maintenance taking place between the hours of 09:00 to 16:00 on 09/07/2025 Customers may experience an interruption to services for up to 30 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
356687 INCIDENT AFFECTING TV SERVICES Last updated:(09 Jul 2025 15:48hrs)
Status: Closed.
Location: Swindon SN1.
We have a network incident in SN1 affecting TV services. Our team are looking into this and will look to provide an update shortly.
Please do not reset your equipment.
Update (09 Jul 2025 15:48hrs)
This incident was closed on Wednesday, July 9th, 2025 at 15:48hrs.
Update (09 Jul 2025 15:47hrs)
Work to restore service was completed at 14:00 on 09/07/2025. Customers should now find services to be working as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Jul 2025 15:35hrs)
We have a network incident in SN1 affecting TV services. Engineers have been able to put a temporary fix in place so customers will have service but some channels might be unavailable. Engineers are returning to site tomorrow to complete works on a permanent fix.
Please do not reset your equipment.
Update (08 Jul 2025 12:07hrs)
Engineers are now on site working on a repair.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (08 Jul 2025 11:25hrs)
We have a network incident in SN1 affecting TV services. An engineer will be attending site today and we will provide further updates shortly.
Please do not reset your equipment.
356800: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Jul 2025 14:16hrs)
Status: Closed.
Location: Cullompton, EX15.
We have a network incident in Cullompton, EX15 affecting phone and internet services. Our team are looking into this and will provide an update by 09:00.
Please do not reset your equipment.
Update (09 Jul 2025 14:16hrs)
This incident was closed on Wednesday, July 9th, 2025 at 14:16hrs.
Update (09 Jul 2025 14:16hrs)
Work to restore service was completed at 13:52 on 09/07/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (09 Jul 2025 11:43hrs)
We expect the engineer to arrive on site by 14:00 and the fix to take about an hour.
We will update you again by 15:30 to confirm the result of works.
Update (09 Jul 2025 08:34hrs)
We have identified the cause of the problem, which is a faulty piece of equipment on our network.
We are arranging for an engineer and a replacement part to attend site, and we will update you again as soon as we have an accurate ETA for their arrival.
352598: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:29hrs)
Status: Closed.
Location: Didcot OX11.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on 09/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (09 Jul 2025 08:29hrs)
This Planned Maintenance was completed on Wednesday, July 9th, 2025 at 08:29hrs.
349697: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:28hrs)
Status: Closed.
Location: Nottingham NG12.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on 09/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (09 Jul 2025 08:28hrs)
This Planned Maintenance was completed on Wednesday, July 9th, 2025 at 08:28hrs.
353152: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 08:28hrs)
Status: Closed.
Location: Leeds LS12.
There is essential third party maintenance taking place between the hours of 00:00 to 06:00 on 09/07/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (09 Jul 2025 08:28hrs)
This Planned Maintenance was completed on Wednesday, July 9th, 2025 at 08:28hrs.
354668: MAINTENANCE AFFECTING SERVICES Last updated:(09 Jul 2025 07:57hrs)
Status: Closed.
Location: Ipswich IP1.
There is essential maintenance taking place between the hours of 06:00 to 08:00 on 09/07/2025 Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (09 Jul 2025 07:57hrs)
This Planned Maintenance was completed on Wednesday, July 9th, 2025 at 07:57hrs.
353656: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2025 17:15hrs)
Status: Closed.
Location: Southampton SO14.
There is essential maintenance taking place between the hours of 09:00 to 15:00 on 09/07/2025 Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2025 17:15hrs)
This Planned Maintenance was completed on Tuesday, July 8th, 2025 at 17:15hrs.
353645: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jul 2025 17:09hrs)
Status: Closed.
Location: Salisbury SP4.
There is essential maintenance taking place between the hours of 09:00 to 17:00 on 09/07/2025 Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (08 Jul 2025 17:09hrs)
This Planned Maintenance was completed on Tuesday, July 8th, 2025 at 17:09hrs.
356763:INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jul 2025 15:51hrs)
Status: Closed.
Location: CM9, NN5, NN7, NR35, NR13, RG14, NE15.
We have a network incident in multiple areas affecting phone and internet services. Our team are looking into this and will provide an update by 16:30.
Please do not reset your equipment.
We anticipate this will be resolved in 5 to 10 minutes.
Update (08 Jul 2025 15:51hrs)
This incident was closed on Tuesday, July 8th, 2025 at 15:51hrs.
Update (08 Jul 2025 15:51hrs)
Work to restore service was completed at 15:48 on 08/07/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
