Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
388544: INCIDENT AFFECTING PHONE SERVICES Last updated:(17 Mar 2026 14:46hrs)
Status: Currently open.
Location: Not Area Specific | Any Location.
Location: Not Area Specific | Any Location.
We are aware of a small number of customers experiencing phone service issues where incoming calls cannot be made to their number.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
This issue is spread across the country. We believe this to be related to a fault on our system that supports phone services and are working with our 3rd party vendor to investigate.
If you are experiencing this issue, we are investigating it. If you are experiencing any other kind of phone service issue, it may be unrelated and should be raised as normal.
We will provide a further update as soon as we have more information, or by 18:00 at the latest.
Update (17 Mar 2026 17:55hrs)
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
We are continuing to investigate the issue affecting incoming calls for a number of customers. Our teams, along with our third-party vendor, are actively working to identify the underlying cause and restore normal service as quickly as possible.
Thank you for your patience while we work to resolve this. We will share further information as soon as it becomes available.
386783 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2026 08:34hrs)
Status: Currently open.
Location: TS17 Tornaby TS21 Cleveland.
Location: TS17 Tornaby TS21 Cleveland.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 18/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382754 : MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2026 08:29hrs)
Status: Currently open.
Location: B5 Birmingham.
Location: B5 Birmingham.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 18/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385991: MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2026 08:26hrs)
Status: Currently open.
Location: WD7 Radlett.
Location: WD7 Radlett.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 18/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
388596: INCIDENT AFFECTING INTERNET SERVICES Last updated:(17 Mar 2026 17:34hrs)
Status: Closed.
Location: Desborough NN14.
Location: Desborough NN14.
We have a network incident in Desborough affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Mar 2026 17:34hrs)
This incident was closed on Tuesday, March 17th, 2026 at 17:34hrs.
This incident was closed on Tuesday, March 17th, 2026 at 17:34hrs.
Update (17 Mar 2026 17:34hrs)
Work to restore service was completed at 17:30 on 17/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:30 on 17/03/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (17 Mar 2026 16:28hrs)
Our engineer is now on site and has identified a potential fibre strike as the cause of the issue. They are currently working with the developer to locate the exact point of damage and carry out repairs as quickly as possible.
We will provide a further update by 19:00.
Our engineer is now on site and has identified a potential fibre strike as the cause of the issue. They are currently working with the developer to locate the exact point of damage and carry out repairs as quickly as possible.
We will provide a further update by 19:00.
386227: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2026 08:08hrs)
Status: Closed.
Location: HG3 Yorkshire.
Location: HG3 Yorkshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 17/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Mar 2026 08:08hrs)
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 08:08hrs.
386239: MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2026 08:07hrs)
Status: Closed.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
There is essential electrical power maintenance taking place between the hours of 00:00 and 06:00 on 17/03/2026. Customers may experience an interruption to services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Mar 2026 08:07hrs)
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 08:07hrs.
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 08:07hrs.
376262: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2026 07:54hrs)
Status: Closed.
Location: NR32 Suffolk.
Location: NR32 Suffolk.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 17/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Mar 2026 07:54hrs)
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 07:54hrs.
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 07:54hrs.
385396: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2026 07:53hrs)
Status: Closed.
Location: NR4 Norfolk.
Location: NR4 Norfolk.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 17/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Mar 2026 07:53hrs)
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 07:53hrs.
This Planned Maintenance was completed on Tuesday, March 17th, 2026 at 07:53hrs.
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