Incidents and Planned Maintenance
There are 6 incidents or planned maintenances that may be affecting customers on our network.
362888: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Sep 2025 08:48hrs)
Status: Currently open.
Location: Tamworth B79 B78.
Location: Tamworth B79 B78.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
362885: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Sep 2025 08:47hrs)
Status: Currently open.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
362879: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Sep 2025 08:46hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
362873: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Sep 2025 08:45hrs)
Status: Currently open.
Location: Stafford ST19.
Location: Stafford ST19.
There is essential maintenance taking place between the hours of 20:00 on 15/09/2025 until 06:00 on 16/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363787: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Sep 2025 08:43hrs)
Status: Currently open.
Location: Great Dunmow CM6.
Location: Great Dunmow CM6.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 15/09/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
364882: INCIDENT AFFECTING INTERNET SERVICES Last updated:(12 Sep 2025 17:03hrs)
Status: Closed.
Location: Hackney E8, N1.
Location: Hackney E8, N1.
We have a network incident in Hackney affecting phone and internet services. Our team are looking into this and will provide an update by 11:45.
Please do not reset your equipment.
Please do not reset your equipment.
Update (12 Sep 2025 17:03hrs)
This incident was closed on Friday, September 12th, 2025 at 17:03hrs.
This incident was closed on Friday, September 12th, 2025 at 17:03hrs.
Update (12 Sep 2025 17:03hrs)
Work to re store service was completed at 16:06 on 12/09/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to re store service was completed at 16:06 on 12/09/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (12 Sep 2025 17:01hrs)
Our third-party provider has advised that fibre repairs are complete.
We are seeing connectivity to our site and all services restored and we are performing final restoration checks.
Our third-party provider has advised that fibre repairs are complete.
We are seeing connectivity to our site and all services restored and we are performing final restoration checks.
Update (12 Sep 2025 15:44hrs)
Our provider has found the fibre damage and have started works to repair the fibre.
We will provide you with a further update when the third party knows more, or by 17:00 at the latest.
Our provider has found the fibre damage and have started works to repair the fibre.
We will provide you with a further update when the third party knows more, or by 17:00 at the latest.
Update (12 Sep 2025 14:46hrs)
The third party engineer is due to arrive on site by 15:30.
We will update you again when they have reported back to us the results of their initial investigation.
The third party engineer is due to arrive on site by 15:30.
We will update you again when they have reported back to us the results of their initial investigation.
Update (12 Sep 2025 12:47hrs)
Our 3rd party provider has identified a fibre break within their network that is causing the loss of service.
The have engineers heading to the area to further localise where the break is and then will work to repair the damage.
We will provide you with a further update when the third party knows more, or by 15:00 at the latest.
Our 3rd party provider has identified a fibre break within their network that is causing the loss of service.
The have engineers heading to the area to further localise where the break is and then will work to repair the damage.
We will provide you with a further update when the third party knows more, or by 15:00 at the latest.
Update (12 Sep 2025 11:28hrs)
We have identified that customer the outage is caused by a problem on a third party company's network; they are investigating
We will provide you with a further update when the third party knows more, or by 14:00 at the latest.
We have identified that customer the outage is caused by a problem on a third party company's network; they are investigating
We will provide you with a further update when the third party knows more, or by 14:00 at the latest.
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