seethelight Help


Billing and Payments

If you can't find the answer to your question in our FAQs get in touch using our contact us page.
Click on the questions to view the answers.

When will I get my bill?

Bills are produced on or around the 1st or 15th of the month (or the next working day after the 1st or 15th if it falls on the weekend or bank holiday).

How long is my contract?

seethelight business voice and broadband services are subject to 24 month contracts

How do I upgrade my services?

Call our contact centre who can assist you with your upgrade. To make the transition as easy as possible to track on your bill all upgrades will be actioned to go live on your next invoice date. Please note that upload boosts can conveniently be actioned at any point in your billing lifecycle. You may have to pay an additional activation fee if you are moving from a voice only service to a package with broadband.

I am an e-billing customer, but have not received my e-bill notification. Why is this?

If you have not received your e-bill notification, you could try checking your junk folder, in case it has been directed there. Sometimes different webmail providers flag certain emails as junk mail. To stop you missing future correspondence from seethelight, add us to your contact list. If you still have issues, please contact us.