seethelight Help


Need help? If you require any technical help you can call our Technical Support Line on 0292 274 0044 and we'll talk you through any problems you may have.

Got a question? We've got answers on everything from connection to billing in our FAQs:

If you can’t find what you are looking for in the articles below, send us a contact form. We aim to respond to contact forms within 3 days.


  • Troubleshoot a wireless network
  • Set up a wireless network
  • Internal wiring explained

Getting Started

  • Do I need a BT line?
  • How can I setup my router?
  • Do I need an engineer?


  • Can I choose my number?
  • How much are calls?
  • I haven’t got a dial tone


  • When will I get my bill?
  • How are bills calculated?

Auto Compensation

  • What is Automatic Compensation?
  • How much do I get?
  • What is a total loss of service?

Help Guides