Incidents and Planned Maintenance
There are 19 incidents or planned maintenances that may be affecting customers on our network.
397522: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 May 2026 17:38hrs)
Status: Currently open.
Location: NN18 Corby.
Location: NN18 Corby.
We have a network incident in Corby affecting phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:30hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by18:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by18:00.
397518: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 May 2026 17:37hrs)
Status: Currently open.
Location: NN18 Corby.
Location: NN18 Corby.
We have a network incident in Corby Road affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 May 2026 18:07hrs)
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
The third-party provider has engaged their engineers to investigate the issue. They have identified the root cause and are currently working on a fix to restore the connection. Further updates will be shared as soon as they become available.
Update (24 May 2026 14:09hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 18:00.
397529: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 May 2026 16:04hrs)
Status: Currently open.
Location: MK18 Steeple Claydon.
Location: MK18 Steeple Claydon.
We have a network incident in Steeple Claydon affecting phone and internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 May 2026 18:18hrs)
Our engineer is currently en route to site, with an estimated arrival time of 7:30 PM. Upon arrival, they will begin troubleshooting to resolve the service issues.
We will provide a further update at 8:30 PM.
Our engineer is currently en route to site, with an estimated arrival time of 7:30 PM. Upon arrival, they will begin troubleshooting to resolve the service issues.
We will provide a further update at 8:30 PM.
397094: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:24hrs)
Status: Currently open.
Location: Exeter EX2 EX03 EX5 EX14.
Location: Exeter EX2 EX03 EX5 EX14.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397093: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:14hrs)
Status: Currently open.
Location: Slades Hill BA8.
Location: Slades Hill BA8.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397092: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:09hrs)
Status: Currently open.
Location: Somerset TA18.
Location: Somerset TA18.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397090: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:04hrs)
Status: Currently open.
Location: Somerset BA22.
Location: Somerset BA22.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397084: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:03hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is emergency third party maintenance taking place between the hours of 23:00 on the 26/05/2026 and 05:00 on 27/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394532: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 09:00hrs)
Status: Currently open.
Location: Kent CT10 CT12.
Location: Kent CT10 CT12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391698: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:47hrs)
Status: Currently open.
Location: Staffordshire WS13.
Location: Staffordshire WS13.
There is maintenance taking place between the hours of 08:00 and 16:00 on 26/05/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393937: MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:32hrs)
Status: Currently open.
Location: Gravesend DA11.
Location: Gravesend DA11.
There is maintenance taking place between the hours of 08:00 and 17:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396897: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:30hrs)
Status: Currently open.
Location: Hereford HR4.
Location: Hereford HR4.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396895: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:28hrs)
Status: Currently open.
Location: Daventry NN11.
Location: Daventry NN11.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396470: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:27hrs)
Status: Currently open.
Location: Portsmouth PO3.
Location: Portsmouth PO3.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395909: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:24hrs)
Status: Currently open.
Location: Greenwich SE10.
Location: Greenwich SE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395503: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:23hrs)
Status: Currently open.
Location: Chichester PO19.
Location: Chichester PO19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395237:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(22 May 2026 08:21hrs)
Status: Currently open.
Location: Suffolk IP1.
Location: Suffolk IP1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 26/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
397449: INCIDENT AFFECTING INTERNETSERVICES Last updated:(24 May 2026 22:27hrs)
Status: Closed.
Location: NN12 Towcester.
Location: NN12 Towcester.
We have a network incident in Towcester affecting the internet services for a small amount of the customers on site. Our team are looking into this and will provide an update by 11:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 May 2026 22:27hrs)
This incident was closed on Sunday, May 24th, 2026 at 22:27hrs.
This incident was closed on Sunday, May 24th, 2026 at 22:27hrs.
Update (24 May 2026 22:13hrs)
Work to restore service was completed at 22:02 on 24/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 22:02 on 24/05/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 May 2026 21:28hrs)
Our engineers have attended site and carried out thorough testing on our equipment, with no faults identified. The matter has been escalated to the relevant third party, who have confirmed an issue on their side. We are currently in discussion with them, and they are actively working towards a resolution.
Our engineers have attended site and carried out thorough testing on our equipment, with no faults identified. The matter has been escalated to the relevant third party, who have confirmed an issue on their side. We are currently in discussion with them, and they are actively working towards a resolution.
Update (24 May 2026 15:52hrs)
Our engineers are currently on their way back to site. They will proceed with a workaround to avoid the need for third-party access, as we have not been able to make any meaningful progress on that front.
We will provide further updates when our engineers are back on site.
Our engineers are currently on their way back to site. They will proceed with a workaround to avoid the need for third-party access, as we have not been able to make any meaningful progress on that front.
We will provide further updates when our engineers are back on site.
Update (24 May 2026 09:30hrs)
We are continuing to engage with the third party responsible for the current access issues to arrange a joint site visit and restore service.
We will provide a further update by 12:00.
We are continuing to engage with the third party responsible for the current access issues to arrange a joint site visit and restore service.
We will provide a further update by 12:00.
Update (23 May 2026 18:58hrs)
We have been unable to arrange access to the equipment as the third-party engineers are currently addressing other critical issues. We will continue to liaise with them and aim to secure access early tomorrow. We will keep you updated on the progress of this fault.
We have been unable to arrange access to the equipment as the third-party engineers are currently addressing other critical issues. We will continue to liaise with them and aim to secure access early tomorrow. We will keep you updated on the progress of this fault.
Update (23 May 2026 13:04hrs)
Our engineer is currently on site; however, we have encountered access issues to our equipment. We have engaged with the relevant third-party providers to resolve this and restore access as soon as possible, allowing us to proceed with troubleshooting and work towards resolving the outage.
We will share further updates as soon as more information becomes available.
Our engineer is currently on site; however, we have encountered access issues to our equipment. We have engaged with the relevant third-party providers to resolve this and restore access as soon as possible, allowing us to proceed with troubleshooting and work towards resolving the outage.
We will share further updates as soon as more information becomes available.
Update (23 May 2026 10:34hrs)
Our engineer is on their way to site, once on site they will begin their investigation into the cause of the fault.
We are now waiting for the engineer to arrive which should be around 11:00am.
We will update you again by 14:00.
Our engineer is on their way to site, once on site they will begin their investigation into the cause of the fault.
We are now waiting for the engineer to arrive which should be around 11:00am.
We will update you again by 14:00.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
