Incidents and Planned Maintenance
There are 17 incidents or planned maintenances that may be affecting customers on our network.
405496 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 08:02hrs)
Status: Currently open.
Location: Broomfield CM1.
Location: Broomfield CM1.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 27/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404811 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 08:00hrs)
Status: Currently open.
Location: Tendring CO7,CO16, Clacton On Sea CO16, Great Bentley CO7,.
Location: Tendring CO7,CO16, Clacton On Sea CO16, Great Bentley CO7,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 27/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404810 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:57hrs)
Status: Currently open.
Location: Didcot OX11.
Location: Didcot OX11.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 27/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
404809 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:56hrs)
Status: Currently open.
Location: Grimsby DN33.
Location: Grimsby DN33.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 27/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
405637 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:53hrs)
Status: Closed.
Location: Lowestoft NR32.
Location: Lowestoft NR32.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:53hrs)
This incident was closed on Friday, July 24th, 2026 at 07:53hrs.
This incident was closed on Friday, July 24th, 2026 at 07:53hrs.
405323 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:52hrs)
Status: Closed.
Location: London E3.
Location: London E3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:52hrs)
This incident was closed on Friday, July 24th, 2026 at 07:52hrs.
This incident was closed on Friday, July 24th, 2026 at 07:52hrs.
404626 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:52hrs)
Status: Closed.
Location: Stratford E10, E20.
Location: Stratford E10, E20.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:52hrs)
This incident was closed on Friday, July 24th, 2026 at 07:52hrs.
This incident was closed on Friday, July 24th, 2026 at 07:52hrs.
404625 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:52hrs)
Status: Closed.
Location: London E3, E9.
Location: London E3, E9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:52hrs)
This incident was closed on Friday, July 24th, 2026 at 07:52hrs.
This incident was closed on Friday, July 24th, 2026 at 07:52hrs.
404621 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:51hrs)
Status: Closed.
Location: Cardiff CF5.
Location: Cardiff CF5.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:51hrs)
This incident was closed on Friday, July 24th, 2026 at 07:51hrs.
This incident was closed on Friday, July 24th, 2026 at 07:51hrs.
404516 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:51hrs)
Status: Closed.
Location: Grays RM17, RM20, RM16.
Location: Grays RM17, RM20, RM16.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:51hrs)
This incident was closed on Friday, July 24th, 2026 at 07:51hrs.
This incident was closed on Friday, July 24th, 2026 at 07:51hrs.
404486 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:50hrs)
Status: Closed.
Location: Edmonton N9.
Location: Edmonton N9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:50hrs)
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:50hrs.
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:50hrs.
400190 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:49hrs)
Status: Closed.
Location: Bognor Regis PO20, PO21.
Location: Bognor Regis PO20, PO21.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:49hrs)
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:49hrs.
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:49hrs.
400188 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:49hrs)
Status: Closed.
Location: Brundall NR13, Norfolk NR10, NR6, NR8.
Location: Brundall NR13, Norfolk NR10, NR6, NR8.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:49hrs)
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:49hrs.
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:49hrs.
400182 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:48hrs)
Status: Closed.
Location: Portsmouth PO3.
Location: Portsmouth PO3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 24/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:48hrs)
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:48hrs.
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:48hrs.
405024 MAINTENANCE AFFECTING SERVICES Last updated:(24 Jul 2026 07:48hrs)
Status: Closed.
Location: Nottingham NG16.
Location: Nottingham NG16.
There is maintenance taking place between the hours of 08:00 and 18:00 on 23/07/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (24 Jul 2026 07:48hrs)
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:48hrs.
This Planned Maintenance was completed on Friday, July 24th, 2026 at 07:48hrs.
405940 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Jul 2026 04:44hrs)
Status: Closed.
Location: Sawston CB10.
Location: Sawston CB10.
We have a network incident in the Sawston CB10 area affecting phone and Internet services. Our team are looking into this and will provide an update by 06:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Jul 2026 04:44hrs)
This incident was closed on Friday, July 24th, 2026 at 04:44hrs.
This incident was closed on Friday, July 24th, 2026 at 04:44hrs.
Update (24 Jul 2026 04:44hrs)
This issue was caused by over-running emergency maintenance.
Work to restore service was completed at 04:22 on 24/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
This issue was caused by over-running emergency maintenance.
Work to restore service was completed at 04:22 on 24/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
405939: INCIDENT AFFECTING INTERNET SERVICES Last updated:(24 Jul 2026 03:35hrs)
Status: Closed.
Location: Borden ME9 Bapchild ME10 Minster-on-Sea ME12.
Location: Borden ME9 Bapchild ME10 Minster-on-Sea ME12.
We have a network incident in Borden ME9 Bapchild ME10 Minster-on-Sea ME12 affecting Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Jul 2026 03:35hrs)
This incident was closed on Friday, July 24th, 2026 at 03:35hrs.
This incident was closed on Friday, July 24th, 2026 at 03:35hrs.
Update (24 Jul 2026 03:34hrs)
Work to restore service was completed at 02:05 on 24/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 02:05 on 24/07/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Jul 2026 00:53hrs)
Our team has investigated the fault and identified that the issue resides on a third-party network that provides service to us in this area.
We are actively engaging with the third-party provider and working closely with them to restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available.
Our team has investigated the fault and identified that the issue resides on a third-party network that provides service to us in this area.
We are actively engaging with the third-party provider and working closely with them to restore service as quickly as possible.
Further updates will be provided as soon as additional information becomes available.
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