Incidents and Planned Maintenance
There are 15 incidents or planned maintenances that may be affecting customers on our network.
410758: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 10:08hrs)
Status: Currently open.
Location: TQ12, TQ13 Devon & Torquay.
Location: TQ12, TQ13 Devon & Torquay.
There is essential third party maintenance taking place between the hours of 07:00 and 21:00 on Sunday 13th of September. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410755: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 09:52hrs)
Status: Currently open.
Location: WD7 Radlett.
Location: WD7 Radlett.
There is essential third party maintenance taking place between the hours of 21:00 on Friday 11/09/2026 and 06:00 on Saturday 12/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
403526: MAINTENANCE AFFECTING TV SERVICES Last updated:(11 Sep 2026 07:37hrs)
Status: Currently open.
Location: Cambridge CB23.
Location: Cambridge CB23.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 11/09/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411851: INCIDENT AFFECTING INTERNET SERVICES Last updated:(08 Sep 2026 19:51hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
We have a network incident in Sudbury affecting Internet services. Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (10 Sep 2026 07:51hrs)
Due to unforeseen circumstances, the planned equipment replacement did not take place overnight as originally scheduled.
The replacement activity has now been rescheduled for tonight during overnight hours to minimise any potential disruption to customers. The affected equipment has remained stable, and services continue to operate normally at this time.
Our teams will continue to closely monitor the situation. Should service stability change before the rescheduled maintenance window, we will review the situation and take any necessary action.
We apologise for any inconvenience and thank you for your patience and understanding.
Due to unforeseen circumstances, the planned equipment replacement did not take place overnight as originally scheduled.
The replacement activity has now been rescheduled for tonight during overnight hours to minimise any potential disruption to customers. The affected equipment has remained stable, and services continue to operate normally at this time.
Our teams will continue to closely monitor the situation. Should service stability change before the rescheduled maintenance window, we will review the situation and take any necessary action.
We apologise for any inconvenience and thank you for your patience and understanding.
Update (08 Sep 2026 19:55hrs)
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
We have identified the cause of today's service disruptions as a faulty piece of equipment that unexpectedly rebooted on two occasions, resulting in brief interruptions to service.
The equipment has remained stable since the last occurrence. To minimise the risk of further customer impact, we are planning to replace the faulty equipment during overnight hours tomorrow. Further communication regarding this planned maintenance will be provided shortly.
Should the equipment unexpectedly reboot again before the scheduled replacement, we will review the situation and may bring forward the replacement as an emergency activity.
We apologise for any inconvenience caused and thank you for your patience and understanding.
412319: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Sep 2026 12:37hrs)
Status: Closed.
Location: SE10.
Location: SE10.
We have a network incident in Greenwich SE10 affecting phone and Internet services for a small number of customers. Our team are looking into this and will provide an update by 13:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Sep 2026 12:37hrs)
This incident was closed on Friday, September 11th, 2026 at 12:37hrs.
This incident was closed on Friday, September 11th, 2026 at 12:37hrs.
Update (11 Sep 2026 12:37hrs)
Work to restore service was completed at 12:00 on 11/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:00 on 11/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
412276 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Sep 2026 10:31hrs)
Status: Closed.
Location: Gilmerton, EH17, EH11.
Location: Gilmerton, EH17, EH11.
We have a network incident in Gilmerton, EH11 and EH17 affecting phone and Internet services. Our team are looking into this and will provide an update by 09:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Sep 2026 10:31hrs)
This incident was closed on Friday, September 11th, 2026 at 10:31hrs.
This incident was closed on Friday, September 11th, 2026 at 10:31hrs.
Update (11 Sep 2026 10:29hrs)
Work to restore service was completed at 09:45 on 11/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 09:45 on 11/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Sep 2026 09:17hrs)
We are still actively investigating this issue and have sent a team to site to carry out checks on our equipment. The team is expected to arrive by 10:00 AM, and we will provide a further update by 11:00 AM once those checks have been completed. Thank you for your patience while we work to resolve this issue.
We are still actively investigating this issue and have sent a team to site to carry out checks on our equipment. The team is expected to arrive by 10:00 AM, and we will provide a further update by 11:00 AM once those checks have been completed. Thank you for your patience while we work to resolve this issue.
410304 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 09:45hrs)
Status: Closed.
Location: HP11 High Wycombe.
Location: HP11 High Wycombe.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Sep 2026 09:45hrs)
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:45hrs.
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:45hrs.
409925:THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 09:44hrs)
Status: Closed.
Location: SN15 2NU Wiltshire.
Location: SN15 2NU Wiltshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Sep 2026 09:44hrs)
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:44hrs.
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:44hrs.
409924 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 09:43hrs)
Status: Closed.
Location: B12 Digbeth.
Location: B12 Digbeth.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Sep 2026 09:43hrs)
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:43hrs.
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:43hrs.
409652 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 09:43hrs)
Status: Closed.
Location: B3 Birmingham.
Location: B3 Birmingham.
There is essential third party maintenance taking place between the hours of 01:00 and 06:00 on Friday 11/09/3036. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Sep 2026 09:43hrs)
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:43hrs.
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:43hrs.
409280 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 09:28hrs)
Status: Closed.
Location: TQ10 Devon and Torby, L2 Liverpool, CB25 Cambridge, B4 Birmingham , TA23, TA4 Somerset.
Location: TQ10 Devon and Torby, L2 Liverpool, CB25 Cambridge, B4 Birmingham , TA23, TA4 Somerset.
There is essential third party maintenance taking place between the hours of 23:00 on Thursday 10/09/2026 and 05:00 Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Sep 2026 09:28hrs)
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:28hrs.
This Planned Maintenance was completed on Friday, September 11th, 2026 at 09:28hrs.
410753: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 07:32hrs)
Status: Closed.
Location: WD7 Radlett.
Location: WD7 Radlett.
There is essential third party maintenance taking place between the hours of 21:00 on Thursday 10/09/2026 September and 07:00 Friday 11/09/2026 September. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Sep 2026 07:32hrs)
This Planned Maintenance was completed on Friday, September 11th, 2026 at 07:32hrs.
This Planned Maintenance was completed on Friday, September 11th, 2026 at 07:32hrs.
406907: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 Sep 2026 07:32hrs)
Status: Closed.
Location: WA4, WA7 Liverpool City Region, England.
Location: WA4, WA7 Liverpool City Region, England.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 11/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 Sep 2026 07:32hrs)
This Planned Maintenance was completed on Friday, September 11th, 2026 at 07:32hrs.
This Planned Maintenance was completed on Friday, September 11th, 2026 at 07:32hrs.
409021 : MAINTENANCE AFFECTING TV SERVICES Last updated:(10 Sep 2026 14:38hrs)
Status: Closed.
Location: CB6 , CB7 ELY.
Location: CB6 , CB7 ELY.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 10/09/2026. Customers may experience an interruption to their TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 14:38hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 14:38hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 14:38hrs.
409311 : MAINTENANCE AFFECTING SERVICES Last updated:(10 Sep 2026 12:53hrs)
Status: Closed.
Location: BN6 Hassocks.
Location: BN6 Hassocks.
There is essential maintenance taking place between the hours of 09:00 and 10:00 on Thursday 10/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Sep 2026 12:53hrs)
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 12:53hrs.
This Planned Maintenance was completed on Thursday, September 10th, 2026 at 12:53hrs.
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