Incidents and Planned Maintenance
There are 2 incidents or planned maintenances that may be affecting customers on our network.
378685: MAINTENANCE AFFECTING SERVICES Last updated:(05 Jan 2026 09:34hrs)
Status: Currently open.
Location: B16 Birmingham.
Location: B16 Birmingham.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 06/01/2025.Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
379516: INCIDENT AFFECTING INTERNET SERVICES Last updated:(05 Jan 2026 13:08hrs)
Status: Closed.
Location: SG15 Arlesey.
Location: SG15 Arlesey.
We have a network incident in SG15 affecting phone and internet services. Our team are looking into this and will provide an update by 12:00
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Jan 2026 13:08hrs)
This incident was closed on Monday, January 5th, 2026 at 13:08hrs.
This incident was closed on Monday, January 5th, 2026 at 13:08hrs.
Update (05 Jan 2026 13:07hrs)
We are pleased to confirm that restoration work was successfully completed at 12:45 PM on 05/01/2026. Customers should now find their services operating as expected.
Our engineering team has implemented a temporary solution to restore connectivity. Please note that, as this is a provisional measure, a follow-up visit will be required tomorrow to apply a permanent and more robust fix, ensuring the fibre network is fully future-proofed.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue
We are pleased to confirm that restoration work was successfully completed at 12:45 PM on 05/01/2026. Customers should now find their services operating as expected.
Our engineering team has implemented a temporary solution to restore connectivity. Please note that, as this is a provisional measure, a follow-up visit will be required tomorrow to apply a permanent and more robust fix, ensuring the fibre network is fully future-proofed.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue
Update (05 Jan 2026 11:29hrs)
Our engineering team has successfully identified the damaged fibre, which was the result of an act of vandalism. Repair work is currently underway to restore full service.
We will provide further updates once the repairs have been completed.
Our engineering team has successfully identified the damaged fibre, which was the result of an act of vandalism. Repair work is currently underway to restore full service.
We will provide further updates once the repairs have been completed.
Update (05 Jan 2026 10:19hrs)
Our engineers are on site and investigating this fault to find the cause.
We are now waiting on our engineers to identify the problem.
We will update further by 14:00.
Our engineers are on site and investigating this fault to find the cause.
We are now waiting on our engineers to identify the problem.
We will update further by 14:00.
Update (05 Jan 2026 08:56hrs)
We have an engineer team attending site to further investigate this fault.
Current ETA for arrival to site is 09:30.
We will update you again by 12:00
We have an engineer team attending site to further investigate this fault.
Current ETA for arrival to site is 09:30.
We will update you again by 12:00
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