Incidents and Planned Maintenance
There are 23 incidents or planned maintenances that may be affecting customers on our network.
390236: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:56hrs)
Status: Currently open.
Location: London KT6.
Location: London KT6.
There is essential maintenance taking place between the hours of 20:00 on Thursday 16/04/2026 and 06:00 on Friday 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390247: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:53hrs)
Status: Currently open.
Location: Maldon CM0.
Location: Maldon CM0.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390574: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:51hrs)
Status: Currently open.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389326: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:48hrs)
Status: Currently open.
Location: Essex CM7.
Location: Essex CM7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389379: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:46hrs)
Status: Currently open.
Location: Walton-on-the-Naze CO13 CO14.
Location: Walton-on-the-Naze CO13 CO14.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389141: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:36hrs)
Status: Currently open.
Location: Hampshire GU35.
Location: Hampshire GU35.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391392: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:35hrs)
Status: Currently open.
Location: Surrey KT16.
Location: Surrey KT16.
There is essential emergency maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391376: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:33hrs)
Status: Currently open.
Location: Surrey GU3.
Location: Surrey GU3.
There is essential emergency maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391373: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:33hrs)
Status: Currently open.
Location: Cornwall PL31.
Location: Cornwall PL31.
There is essential emergency maintenance taking place between the hours of 00:00 and 06:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390226: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:25hrs)
Status: Currently open.
Location: London UB7.
Location: London UB7.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390235: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:23hrs)
Status: Currently open.
Location: Surrey KT8.
Location: Surrey KT8.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392304: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Apr 2026 17:40hrs)
Status: Currently open.
Location: Stockport SK1.
Location: Stockport SK1.
There is essential emergency maintenance taking place between the hours 20:00 on 15/04/2026 until 06:00 on 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386909: MAINTENANCE AFFECTING SERVICES Last updated:(14 Apr 2026 10:50hrs)
Status: Currently open.
Location: London W3.
Location: London W3.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392395: INCIDENT AFFECTING INTERNET SERVICES Last updated:(15 Apr 2026 17:44hrs)
Status: Closed.
Location: Peterborough PE26 PE28.
Location: Peterborough PE26 PE28.
We have a network incident in Peterborough affecting internet services. Our team are looking into this and will provide an update by 13:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (15 Apr 2026 17:44hrs)
This incident was closed on Wednesday, April 15th, 2026 at 17:44hrs.
This incident was closed on Wednesday, April 15th, 2026 at 17:44hrs.
Update (15 Apr 2026 17:44hrs)
The third-party engineering team has completed repair works to the affected fibre joint, and services were successfully restored at 16:49 on 15/04/2026.
The third-party engineering team has completed repair works to the affected fibre joint, and services were successfully restored at 16:49 on 15/04/2026.
Update (15 Apr 2026 16:30hrs)
A third-party engineering team has identified damage to a fibre joint on their network and is currently carrying out repair works.
Further updates will be shared as soon as new information becomes available.
A third-party engineering team has identified damage to a fibre joint on their network and is currently carrying out repair works.
Further updates will be shared as soon as new information becomes available.
Update (15 Apr 2026 13:08hrs)
Our engineer has attended the site and confirmed that the fault is on a third-party fibre connection that provides backhaul to the site.
As this is a third-party service, we have contacted the vendor and requested that they arrange for an engineer to attend the site & fault location to resolve the issue.
We will provide further updates as soon as we receive meaningful information.
Our engineer has attended the site and confirmed that the fault is on a third-party fibre connection that provides backhaul to the site.
As this is a third-party service, we have contacted the vendor and requested that they arrange for an engineer to attend the site & fault location to resolve the issue.
We will provide further updates as soon as we receive meaningful information.
Update (15 Apr 2026 11:57hrs)
We have arranged for an engineering team to attend the site.
Their current estimated time of arrival is 13:20.
Once on site, the engineers will begin a thorough investigation to identify the issue and will work to resolve it as soon as the fault is confirmed.
We will continue to provide updates as we receive important information from the on-site team.
Thank you for your patience while we work to restore your services.
We have arranged for an engineering team to attend the site.
Their current estimated time of arrival is 13:20.
Once on site, the engineers will begin a thorough investigation to identify the issue and will work to resolve it as soon as the fault is confirmed.
We will continue to provide updates as we receive important information from the on-site team.
Thank you for your patience while we work to restore your services.
391430: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:16hrs)
Status: Closed.
Location: Burton Upon Trent DE13, DE14.
Location: Burton Upon Trent DE13, DE14.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:16hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:16hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:16hrs.
391354: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:15hrs)
Status: Closed.
Location: Sheffield S26, S21.
Location: Sheffield S26, S21.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:15hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:15hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:15hrs.
391049: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:14hrs)
Status: Closed.
Location: Lichfield WS13, WS14.
Location: Lichfield WS13, WS14.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:14hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:14hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:14hrs.
391045: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:13hrs)
Status: Closed.
Location: Peterborough PE1, PE4.
Location: Peterborough PE1, PE4.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:13hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:13hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:13hrs.
390452: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:12hrs)
Status: Closed.
Location: South Ockendon RM15.
Location: South Ockendon RM15.
There is emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:12hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:12hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:12hrs.
383703: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:12hrs)
Status: Closed.
Location: Colchester CO5 DE12.
Location: Colchester CO5 DE12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:12hrs)
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:12hrs.
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:12hrs.
389318: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:11hrs)
Status: Closed.
Location: Bishop's Stortford CM23.
Location: Bishop's Stortford CM23.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:11hrs)
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:11hrs.
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:11hrs.
389300: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:10hrs)
Status: Closed.
Location: Essex CM17.
Location: Essex CM17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:10hrs)
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:10hrs.
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:10hrs.
392261: INCIDENT AFFECTING INTERNET SERVICES Last updated:(14 Apr 2026 19:35hrs)
Status: Closed.
Location: NG31 Belton Lane.
Location: NG31 Belton Lane.
We have a network incident in Belton Lane affecting phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (14 Apr 2026 19:35hrs)
This incident was closed on Tuesday, April 14th, 2026 at 19:35hrs.
This incident was closed on Tuesday, April 14th, 2026 at 19:35hrs.
Update (14 Apr 2026 19:35hrs)
The OFNL engineering team has successfully completed a temporary fibre cable repair, with services fully restored at 18:58 on 14/04/2026.
Permanent repair works will be scheduled for a later date to ensure a long-term resolution.
We apologise for any inconvenience caused during this outage and thank you for your patience.
The OFNL engineering team has successfully completed a temporary fibre cable repair, with services fully restored at 18:58 on 14/04/2026.
Permanent repair works will be scheduled for a later date to ensure a long-term resolution.
We apologise for any inconvenience caused during this outage and thank you for your patience.
Update (14 Apr 2026 18:52hrs)
Our OFNL engineering team is now on site and actively working to implement a temporary fibre repair to restore services as quickly as possible.
We will continue to provide updates as soon as further information becomes available.
Our OFNL engineering team is now on site and actively working to implement a temporary fibre repair to restore services as quickly as possible.
We will continue to provide updates as soon as further information becomes available.
Update (14 Apr 2026 16:31hrs)
Our engineers have identified the issue and are currently preparing the necessary materials to implement a temporary fix to restore service at the site.
Due to the nature of this work, we are unable to provide an exact timeframe for resolution at this stage. However, we will continue to keep you updated as progress is made.
Our engineers have identified the issue and are currently preparing the necessary materials to implement a temporary fix to restore service at the site.
Due to the nature of this work, we are unable to provide an exact timeframe for resolution at this stage. However, we will continue to keep you updated as progress is made.
Update (14 Apr 2026 15:18hrs)
We have engaged engineers who are currently on site investigating and troubleshooting the issue.
Further updates will be provided as soon as more information becomes available.
We have engaged engineers who are currently on site investigating and troubleshooting the issue.
Further updates will be provided as soon as more information becomes available.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
