Incidents and Planned Maintenance
There are 11 incidents or planned maintenances that may be affecting customers on our network.
411680: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(23 Sep 2026 08:36hrs)
Status: Currently open.
Location: Bournemouth BH9.
Location: Bournemouth BH9.
There is emergency maintenance taking place between the hours of 09:00 and 16:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410993: MAINTENANCE AFFECTING SERVICES Last updated:(23 Sep 2026 08:34hrs)
Status: Currently open.
Location: Exeter EX5.
Location: Exeter EX5.
There is essential maintenance taking place between the hours of 06:00 and 08:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412020: MAINTENANCE AFFECTING SERVICES Last updated:(23 Sep 2026 08:33hrs)
Status: Currently open.
Location: Aberdeen AB51.
Location: Aberdeen AB51.
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 24/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411799: MAINTENANCE AFFECTING SERVICES Last updated:(23 Sep 2026 08:30hrs)
Status: Currently open.
Location: Melksham SN12.
Location: Melksham SN12.
There is essential maintenance taking place between the hours of 23:00 and 06:00 between Wednesday 23/09/2026 and Thursday 24/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411526: MAINTENANCE AFFECTING SERVICES Last updated:(22 Sep 2026 08:41hrs)
Status: Currently open.
Location: Thirsk YO7.
Location: Thirsk YO7.
There is essential maintenance taking place between the hours of 09:00 and 18:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412380: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(22 Sep 2026 08:37hrs)
Status: Currently open.
Location: Crawley RH10.
Location: Crawley RH10.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411053: MAINTENANCE AFFECTING SERVICES Last updated:(22 Sep 2026 08:34hrs)
Status: Currently open.
Location: Reading RG5.
Location: Reading RG5.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410988: MAINTENANCE AFFECTING SERVICES Last updated:(22 Sep 2026 08:30hrs)
Status: Currently open.
Location: Lowestoft NR32.
Location: Lowestoft NR32.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411792: MAINTENANCE AFFECTING SERVICES Last updated:(23 Sep 2026 07:46hrs)
Status: Closed.
Location: Wallyford EH21.
Location: Wallyford EH21.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Wednesday 23/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (23 Sep 2026 07:46hrs)
This Planned Maintenance was completed on Wednesday, September 23rd, 2026 at 07:46hrs.
This Planned Maintenance was completed on Wednesday, September 23rd, 2026 at 07:46hrs.
411042: MAINTENANCE AFFECTING SERVICES Last updated:(22 Sep 2026 16:59hrs)
Status: Closed.
Location: Essex CO7.
Location: Essex CO7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 22/09/2026. Customers may experience an interruption to services for up to 20 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (22 Sep 2026 16:59hrs)
This Planned Maintenance was completed on Tuesday, September 22nd, 2026 at 16:59hrs.
This Planned Maintenance was completed on Tuesday, September 22nd, 2026 at 16:59hrs.
413427: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(22 Sep 2026 13:24hrs)
Status: Closed.
Location: Ebbw Vale NP23.
Location: Ebbw Vale NP23.
We have a loss of phone and Internet services in the Rassau, Ebbw Vale, NP23 postcode area, due to a loss of AC power to our equipment following wider power outages earlier in the day.
Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Our team are looking into this and will provide an update by 22:00.
Please do not reset your equipment.
Update (22 Sep 2026 13:24hrs)
This incident was closed on Tuesday, September 22nd, 2026 at 13:24hrs.
This incident was closed on Tuesday, September 22nd, 2026 at 13:24hrs.
Update (22 Sep 2026 13:24hrs)
Work to restore service was completed at 09:10 on 22/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our equipment has been restored to mains power, and the batteries are now fully charged.
Work to restore service was completed at 09:10 on 22/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our equipment has been restored to mains power, and the batteries are now fully charged.
Update (22 Sep 2026 09:26hrs)
Our engineer has arrived on site and is now providing temporary power using a generator.
We are currently awaiting the arrival of the power company to restore the mains electricity supply.
We apologise for any noise caused by the generator while it is powering the site.
Our engineer has arrived on site and is now providing temporary power using a generator.
We are currently awaiting the arrival of the power company to restore the mains electricity supply.
We apologise for any noise caused by the generator while it is powering the site.
Update (22 Sep 2026 07:48hrs)
A generator is currently being deployed to the site to provide temporary power while the power company works to restore the mains electricity supply.
We apologise for the extended outage and are working to restore services as quickly as possible.
A generator is currently being deployed to the site to provide temporary power while the power company works to restore the mains electricity supply.
We apologise for the extended outage and are working to restore services as quickly as possible.
Update (21 Sep 2026 22:48hrs)
Backup batteries have depleted and equipment has powered down.
Our team are arranging a generator for the morning to re-power equipment while we wait for power to be restored by the mains power supplier.
We will provide a further update by 09:00 tomorrow.
Backup batteries have depleted and equipment has powered down.
Our team are arranging a generator for the morning to re-power equipment while we wait for power to be restored by the mains power supplier.
We will provide a further update by 09:00 tomorrow.
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