Incidents and Planned Maintenance
There are 17 incidents or planned maintenances that may be affecting customers on our network.
392406 MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:21hrs)
Status: Currently open.
Location: Colchester CO5,DE12.
Location: Colchester CO5,DE12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
395105 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:14hrs)
Status: Currently open.
Location: High Wycombe HP11.
Location: High Wycombe HP11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394945 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:13hrs)
Status: Currently open.
Location: Cheltenham GL50,GL51, Tewkesbury GL52.
Location: Cheltenham GL50,GL51, Tewkesbury GL52.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394433 MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:09hrs)
Status: Currently open.
Location: Corby NN17.
Location: Corby NN17.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
393687 MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:08hrs)
Status: Currently open.
Location: Cambridge PE19.
Location: Cambridge PE19.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392576 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:06hrs)
Status: Currently open.
Location: Felnex SM6.
Location: Felnex SM6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
393938 MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 08:04hrs)
Status: Currently open.
Location: Mendip BA11.
Location: Mendip BA11.
There is essential maintenance taking place between the hours of 23:30 on 11/05/2026 through to 06:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394091 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 07:59hrs)
Status: Currently open.
Location: Hounslow TW3.
Location: Hounslow TW3.
There is essential third party maintenance taking place between the hours of 19:00 on 11/05/2026 through to 05:00 on 12/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392551: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 May 2026 08:37hrs)
Status: Currently open.
Location: Towcester NN12.
Location: Towcester NN12.
There is essential third party maintenance taking place between the hours of 09:00 and 17:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391509: MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 15:18hrs)
Status: Closed.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 15:18hrs)
This Planned Maintenance was completed on Monday, May 11th, 2026 at 15:18hrs.
This Planned Maintenance was completed on Monday, May 11th, 2026 at 15:18hrs.
395671: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 May 2026 11:34hrs)
Status: Closed.
Location: Gravesend DA11.
Location: Gravesend DA11.
We have a network incident in Gravesend DA11 affecting internet services. Our team are looking into this and will provide an update by 09:00 11/05/2026.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 May 2026 11:34hrs)
This incident was closed on Monday, May 11th, 2026 at 11:34hrs.
This incident was closed on Monday, May 11th, 2026 at 11:34hrs.
Update (11 May 2026 11:32hrs)
Work to restore service was completed at 10:44 on 11/05/2026. Customers should now find that services are operating as expected. We will continue to monitor the platform closely to ensure ongoing stability.
Any issues experienced after this time should be treated as individual cases and reported through the usual support channels.
We sincerely apologise for the inconvenience caused and thank you for your patience throughout this incident.
Work to restore service was completed at 10:44 on 11/05/2026. Customers should now find that services are operating as expected. We will continue to monitor the platform closely to ensure ongoing stability.
Any issues experienced after this time should be treated as individual cases and reported through the usual support channels.
We sincerely apologise for the inconvenience caused and thank you for your patience throughout this incident.
Update (11 May 2026 11:04hrs)
We can confirm that a third-party network engineer is now on site at the affected exchange and is actively investigating the fault within their network.
At this stage, services remain impacted while diagnostics and repair work continue. This issue has been confirmed as being outside of our own network.
Please continue not to reset your equipment, as services will recover automatically once the fault is resolved.
We will provide a further update as soon as progress or a resolution timeframe becomes available.
We can confirm that a third-party network engineer is now on site at the affected exchange and is actively investigating the fault within their network.
At this stage, services remain impacted while diagnostics and repair work continue. This issue has been confirmed as being outside of our own network.
Please continue not to reset your equipment, as services will recover automatically once the fault is resolved.
We will provide a further update as soon as progress or a resolution timeframe becomes available.
Update (11 May 2026 08:55hrs)
We are still waiting for further feedback from our third-party supplier at this site, who are investigating a fault within their network.
We apologise for there being no new information.
We will update you again by 11:00 11/05/2026.
We are still waiting for further feedback from our third-party supplier at this site, who are investigating a fault within their network.
We apologise for there being no new information.
We will update you again by 11:00 11/05/2026.
Update (11 May 2026 08:01hrs)
We have identified that the issue is not within our systems and instead originates from one of our third-party providers. Their engineering team is actively working to resolve the problem, and a field engineer has been dispatched to attend their exchange.
We will provide a further update as soon as more information becomes available.
We have identified that the issue is not within our systems and instead originates from one of our third-party providers. Their engineering team is actively working to resolve the problem, and a field engineer has been dispatched to attend their exchange.
We will provide a further update as soon as more information becomes available.
391503: MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 10:30hrs)
Status: Closed.
Location: South Ockendon RM15.
Location: South Ockendon RM15.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 10:30hrs)
This Planned Maintenance was completed on Monday, May 11th, 2026 at 10:30hrs.
This Planned Maintenance was completed on Monday, May 11th, 2026 at 10:30hrs.
395417: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 07:55hrs)
Status: Closed.
Location: Birmingham B1.
Location: Birmingham B1.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 07:55hrs)
This incident was closed on Monday, May 11th, 2026 at 07:55hrs.
This incident was closed on Monday, May 11th, 2026 at 07:55hrs.
394470: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 07:55hrs)
Status: Closed.
Location: Wotton-Under-Edge GL12.
Location: Wotton-Under-Edge GL12.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 07:55hrs)
This incident was closed on Monday, May 11th, 2026 at 07:55hrs.
This incident was closed on Monday, May 11th, 2026 at 07:55hrs.
394472: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 07:54hrs)
Status: Closed.
Location: Bristol BS16.
Location: Bristol BS16.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 07:54hrs)
This incident was closed on Monday, May 11th, 2026 at 07:54hrs.
This incident was closed on Monday, May 11th, 2026 at 07:54hrs.
394468: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 07:53hrs)
Status: Closed.
Location: Radstock BA3.
Location: Radstock BA3.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 07:53hrs)
This incident was closed on Monday, May 11th, 2026 at 07:53hrs.
This incident was closed on Monday, May 11th, 2026 at 07:53hrs.
394359: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(11 May 2026 07:53hrs)
Status: Closed.
Location: Farnham GU9.
Location: Farnham GU9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 11/05/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (11 May 2026 07:53hrs)
This incident was closed on Monday, May 11th, 2026 at 07:53hrs.
This incident was closed on Monday, May 11th, 2026 at 07:53hrs.
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