There are 13 incidents or planned maintenances that may be affecting customers on our network.
339531: MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:32hrs)
Status: Currently open.
Location: Rotherham S63.
There is essential maintenance taking place between the hours of 10:00 until 16:00 on 19/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
335983: MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:30hrs)
Status: Currently open.
Location: Essex CM9.
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 19/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
340527: MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:29hrs)
Status: Currently open.
Location: Thirsk YO7.
There is essential maintenance taking place between the hours of 07:00 until 08:00 on 19/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
341931: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:27hrs)
Status: Currently open.
Location: Stockport SK1.
There is essential emergency maintenance taking place between the hours of 00:05 until 03:05 on 19/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
342317: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:25hrs)
Status: Currently open.
Location: Bristol BS3.
There is essential emergency maintenance taking place between the hours of 00:00 until 03:00 on 19/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
339234: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:24hrs)
Status: Currently open.
Location: Hertfordshire CM22 CM23.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 19/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
338450: MAINTENANCE AFFECTING SERVICES Last updated:(17 Mar 2025 09:00hrs)
Status: Currently open.
Location: Southampton SO14.
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 18/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
342361 INCIDENT AFFECTING SERVICES Last updated:(18 Mar 2025 16:53hrs)
Status: Closed.
Location: Highbridge, TA9.
We have a network incident in Highbridge affecting services. We have despatched field resource to attend to investigate the issue.
Our engineer we expect to be arriving on site by 18:20 to further investigate this issue for us.
Please do not reset your equipment.
Update (18 Mar 2025 16:53hrs)
This incident was closed on Tuesday, March 18th, 2025 at 16:53hrs.
Update (18 Mar 2025 16:53hrs)
Work to restore service was completed at 15:40 on 18/03/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (18 Mar 2025 13:31hrs)
Excavations have been complete.
We are now beginning to repair the fibre. Engineers currently estimate that services should start to return at around 18:00 today.
We will update you again by 18:00 or sooner should relevant information become available.
Update (18 Mar 2025 11:03hrs)
Engineers on site have discovered significant damage caused by a Digger. Excavation and fibre repairs will take an extended period of time.
We are now awaiting excavation to expose the damaged fibre.
We will update you again by 14:00.
Update (18 Mar 2025 09:06hrs)
OFNL Engineer has arrived on site and is awaiting excavation to be completed before we can effect a repair.
We will update you again by 11:05.
Update (17 Mar 2025 20:01hrs)
We have identified the cause is a suspect break in fibre optic cables caused by a third-party.
We have identified the location of the suspected fibre break.
We have requested that a specialist fibre Emergency Repair Service (ERS) team attend site.
The ERS team's current ETA is 18/03/2025.
We are continuing to work to resolve this fault, and a further update will be provided as soon as possible.
340523: MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:21hrs)
Status: Closed.
Location: Suffolk CO10.
There is essential maintenance taking place between the hours of 07:00 until 08:00 on 18/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Mar 2025 08:21hrs)
This Planned Maintenance was completed on Tuesday, March 18th, 2025 at 08:21hrs.
339230: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Mar 2025 08:20hrs)
Status: Closed.
Location: Milton Keynes MK4.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 18/03/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Mar 2025 08:20hrs)
This Planned Maintenance was completed on Tuesday, March 18th, 2025 at 08:20hrs.
342326:INCIDENT AFFECTING INTERNET SERVICES Last updated:(17 Mar 2025 17:40hrs)
Status: Closed.
Location: Polegate BN24 BN26.
We have a network incident in Polegate BN24 & BN26 affecting internet services. Our team are looking into this and will provide an update by 15:37.
Please do not reset your equipment.
Update (17 Mar 2025 17:40hrs)
This incident was closed on Monday, March 17th, 2025 at 17:40hrs.
Update (17 Mar 2025 17:40hrs)
Work to restore service was completed at 13:14 on 17/03/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (17 Mar 2025 15:24hrs)
Engineering teams have been dispatched with an estimated time of arrival of 17:00 17/03/2025.
Further updates will be provided once the teams are onsite.
342191:INCIDENT AFFECTING INTERNET SERVICES Last updated:(17 Mar 2025 13:12hrs)
Status: Closed.
Location: Wandsworth SW18.
We have a network incident in Wandsworth, SW18 affecting internet services. Our team are looking into this and will provide an update by 09:40.
Please do not reset your equipment.
Update (17 Mar 2025 13:12hrs)
This incident was closed on Monday, March 17th, 2025 at 13:12hrs.
Update (17 Mar 2025 13:12hrs)
Our engineer has identified spare cables in the area that we have now moved services onto, this has restored customer broadband services Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (17 Mar 2025 11:16hrs)
OFNL Engineers Have Identified a fibre mains break.
We are now working to repair the damage and restore services.
We will update you again by 13:15 or as soon as significant information becomes available.
Update (17 Mar 2025 10:01hrs)
Our engineer has arrived on site, and we have started work to further localise the fault.
Initial diagnostics suggest this is cable damage issue that may take substantial time to restore.
We will continue to diagnose the issue and provide an update within 2 hours or as soon as we have significant news.
342294: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Mar 2025 13:08hrs)
Status: Closed.
Location: Hartlepool TS26.
We have a network incident in Hartlepool TS26 affecting phone and internet services. We have an engineer on site resolving the issue currently.
Please do not reset your equipment.
Update (17 Mar 2025 13:08hrs)
This incident was closed on Monday, March 17th, 2025 at 13:08hrs.
Update (17 Mar 2025 13:08hrs)
Our on site engineer has now managed to repair the damaged fibres and resolve the fault. All customer services affected have now recovered
