Incidents and Planned Maintenance
There are 8 incidents or planned maintenances that may be affecting customers on our network.
415216: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(05 Oct 2026 12:12hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
We have a network incident in the Huntingdon PE28 postcode area intermittently affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Oct 2026 16:51hrs)
Our engineers have successfully completed all equipment checks. We are now liaising with our third-party providers to continue the investigation and identify the root cause.
Further updates will be provided once new information becomes available.
Our engineers have successfully completed all equipment checks. We are now liaising with our third-party providers to continue the investigation and identify the root cause.
Further updates will be provided once new information becomes available.
Update (05 Oct 2026 14:44hrs)
Our engineer is on-site and performing checks on our equipment.
We will provide a further update by 16:00.
Our engineer is on-site and performing checks on our equipment.
We will provide a further update by 16:00.
414838: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:26hrs)
Status: Currently open.
Location: Hertfordshire SG3.
Location: Hertfordshire SG3.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
411354: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:17hrs)
Status: Currently open.
Location: Basingstoke RG21.
Location: Basingstoke RG21.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
408846: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:14hrs)
Status: Currently open.
Location: Gloucestershire GL3.
Location: Gloucestershire GL3.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
412837: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:10hrs)
Status: Currently open.
Location: Essex RM15.
Location: Essex RM15.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
411519: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:08hrs)
Status: Currently open.
Location: Worcester WR4.
Location: Worcester WR4.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
410752: MAINTENANCE AFFECTING SERVICES Last updated:(05 Oct 2026 09:06hrs)
Status: Currently open.
Location: Oadby LE2.
Location: Oadby LE2.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on 06/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413376 MAINTENANCE AFFECTING SERVICES Last updated:(02 Oct 2026 08:04hrs)
Status: Currently open.
Location: Derby CF10, DE24, DE72.
Location: Derby CF10, DE24, DE72.
There is essential maintenance taking place between the hours of 08:00 and 10:00 on 05/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
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E-mail:
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Ellen Street
Cardiff
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