Incidents and Planned Maintenance
There are 13 incidents or planned maintenances that may be affecting customers on our network.
378789: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 14:53hrs)
Status: Currently open.
Location: Houghton Conquest, MK45.
Location: Houghton Conquest, MK45.
There is emergency maintenance taking place between the hours of 09:00 & 17:00 on 19/01/25. Customers may experience an interruption to services for up to 3 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380900: INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 Jan 2026 13:08hrs)
Status: Currently open.
Location: SO31 Eastleigh.
Location: SO31 Eastleigh.
We have a network incident in Eastleigh affecting internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Jan 2026 16:41hrs)
Work to restore service was completed at 15:19 on 16/01/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:19 on 16/01/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Jan 2026 13:08hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
378414: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:13hrs)
Status: Currently open.
Location: Bishops Stortford CM23.
Location: Bishops Stortford CM23.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
378407: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:11hrs)
Status: Currently open.
Location: Peterborough PE4.
Location: Peterborough PE4.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 19/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380302: INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 Jan 2026 16:51hrs)
Status: Closed.
Location: Tiverton, EX16.
Location: Tiverton, EX16.
We understand how frustrating this extended service disruption has been on this site and sincerely apologize for the inconvenience caused.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
Our team is actively working with our equipment vendor to resolve a critical software issue that is preventing new services from being activated. This issue impacts all new customers, regardless of the ISP operating over our network.
We have escalated this matter to the highest level with our vendor, and their R&D team is fully engaged in developing a solution. Unfortunately, this bug was not apparent during pre-deployment testing, and we recognize the significant impact this has had on our customers.
Please be assured that restoring service is our top priority, and we will continue to provide updates as progress is made. Thank you for your patience and understanding while we work to resolve this as quickly as possible.
Update (16 Jan 2026 16:51hrs)
This incident was closed on Friday, January 16th, 2026 at 16:51hrs.
This incident was closed on Friday, January 16th, 2026 at 16:51hrs.
Update (16 Jan 2026 16:51hrs)
Following works today services on site should be restored as of 14:57.
If you are still experiencing problems after this then please treat them as an individual fault.
Following works today services on site should be restored as of 14:57.
If you are still experiencing problems after this then please treat them as an individual fault.
Update (16 Jan 2026 13:18hrs)
We are about to perform works in an attempt to resolve the ongoing issues customers are experiencing. In the process we may impact services across the site temporarily.
We will update you when this work is complete to confirm the result.
We are about to perform works in an attempt to resolve the ongoing issues customers are experiencing. In the process we may impact services across the site temporarily.
We will update you when this work is complete to confirm the result.
378789: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:10hrs)
Status: Closed.
Location: Bedfordshire MK45.
Location: Bedfordshire MK45.
There is essential maintenance taking place between the hours 09:00 until 17:00 on 19/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jan 2026 08:10hrs)
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:10hrs.
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:10hrs.
368049: MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:08hrs)
Status: Closed.
Location: Peterborough PE7.
Location: Peterborough PE7.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 13/01/2026 until 15/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jan 2026 08:08hrs)
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:08hrs.
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:08hrs.
379942: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:08hrs)
Status: Closed.
Location: Corby NN17.
Location: Corby NN17.
There is essential emergency maintenance taking place between the hours 00:15 until 04:00 on 13/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jan 2026 08:08hrs)
This incident was closed on Friday, January 16th, 2026 at 08:08hrs.
This incident was closed on Friday, January 16th, 2026 at 08:08hrs.
376433: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:07hrs)
Status: Closed.
Location: Bradford BD11 LS12 Leeds LS27.
Location: Bradford BD11 LS12 Leeds LS27.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 16/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jan 2026 08:07hrs)
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:07hrs.
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:07hrs.
379659: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:07hrs)
Status: Closed.
Location: Birmingham B90.
Location: Birmingham B90.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 16/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jan 2026 08:07hrs)
This incident was closed on Friday, January 16th, 2026 at 08:07hrs.
This incident was closed on Friday, January 16th, 2026 at 08:07hrs.
378464: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:06hrs)
Status: Closed.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 16/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jan 2026 08:06hrs)
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:06hrs.
This Planned Maintenance was completed on Friday, January 16th, 2026 at 08:06hrs.
379672: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Jan 2026 08:06hrs)
Status: Closed.
Location: Ipswich IP9 IP8 IP2.
Location: Ipswich IP9 IP8 IP2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 16/01/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Jan 2026 08:06hrs)
This incident was closed on Friday, January 16th, 2026 at 08:06hrs.
This incident was closed on Friday, January 16th, 2026 at 08:06hrs.
380826:INCIDENT AFFECTING INTERNET SERVICES Last updated:(16 Jan 2026 07:44hrs)
Status: Closed.
Location: Farnham GU9.
Location: Farnham GU9.
We have a network incident in Farnham, GU9 affecting internet services. Our team are looking into this and will provide an update by 00:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Jan 2026 07:44hrs)
This incident was closed on Friday, January 16th, 2026 at 07:44hrs.
This incident was closed on Friday, January 16th, 2026 at 07:44hrs.
Update (16 Jan 2026 07:44hrs)
Work to restore service was completed at 00:47 on 16/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 00:47 on 16/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (15 Jan 2026 22:46hrs)
We have confirmed that the problem does not originate within our own network.
The fault has been traced to a third-party network provider that supports part of our infrastructure.
We are currently in direct contact with their engineering team, and they are actively working on a fix.
We will provide a further update as soon as new information becomes available.
We have confirmed that the problem does not originate within our own network.
The fault has been traced to a third-party network provider that supports part of our infrastructure.
We are currently in direct contact with their engineering team, and they are actively working on a fix.
We will provide a further update as soon as new information becomes available.
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