Incidents and Planned Maintenance
There are 13 incidents or planned maintenances that may be affecting customers on our network.
386559: MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:31hrs)
Status: Currently open.
Location: Colchester CO3.
Location: Colchester CO3.
There is essential maintenance taking place between the hours 09:00 until 15:00 on 11/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385408: MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:28hrs)
Status: Currently open.
Location: Kent ME10 ME9.
Location: Kent ME10 ME9.
There is essential maintenance taking place between the hours 08:00 until 12:00 on 11/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383669: MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:22hrs)
Status: Currently open.
Location: East Devon EX1 EX13.
Location: East Devon EX1 EX13.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 11/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386782: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:19hrs)
Status: Currently open.
Location: Rutland LE15 Leicestershire LE67 LE13 LE15 LE9.
Location: Rutland LE15 Leicestershire LE67 LE13 LE15 LE9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 11/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385700: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:15hrs)
Status: Currently open.
Location: Nottinghamshire NG24.
Location: Nottinghamshire NG24.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383703: MAINTENANCE AFFECTING SERVICES Last updated:(09 Mar 2026 08:25hrs)
Status: Currently open.
Location: Essex CO5.
Location: Essex CO5.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383642: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:11hrs)
Status: Closed.
Location: Newark NG24.
Location: Newark NG24.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Mar 2026 08:11hrs)
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:11hrs.
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:11hrs.
385263: MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:11hrs)
Status: Closed.
Location: Leeds LS12.
Location: Leeds LS12.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Mar 2026 08:11hrs)
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:11hrs.
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:11hrs.
385455: MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:10hrs)
Status: Closed.
Location: Devon EX34.
Location: Devon EX34.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Mar 2026 08:10hrs)
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:10hrs.
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:10hrs.
386287: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:09hrs)
Status: Closed.
Location: Southend on Sea SS3 SS2.
Location: Southend on Sea SS3 SS2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Mar 2026 08:09hrs)
This incident was closed on Tuesday, March 10th, 2026 at 08:09hrs.
This incident was closed on Tuesday, March 10th, 2026 at 08:09hrs.
380937: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 08:04hrs)
Status: Closed.
Location: Pontypool NP4 NP44.
Location: Pontypool NP4 NP44.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Mar 2026 08:04hrs)
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:04hrs.
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 08:04hrs.
385649: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Mar 2026 07:56hrs)
Status: Closed.
Location: Wellingborough NN8.
Location: Wellingborough NN8.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 10/03/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Mar 2026 07:56hrs)
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 07:56hrs.
This Planned Maintenance was completed on Tuesday, March 10th, 2026 at 07:56hrs.
387189: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Mar 2026 16:21hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
We have a network incident in multiple areas affecting phone and internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Mar 2026 16:21hrs)
This incident was closed on Monday, March 9th, 2026 at 16:21hrs.
This incident was closed on Monday, March 9th, 2026 at 16:21hrs.
Update (09 Mar 2026 16:21hrs)
Work to restore service was completed at 15:03 on 09/03/2026. Customers should now find all services operating as expected. We will continue to monitor performance to ensure stability.
If you experience any issues after this time, please report them through the usual channels so they can be investigated as individual cases.
We apologise once again for any inconvenience caused and thank you for your patience throughout this incident.
Work to restore service was completed at 15:03 on 09/03/2026. Customers should now find all services operating as expected. We will continue to monitor performance to ensure stability.
If you experience any issues after this time, please report them through the usual channels so they can be investigated as individual cases.
We apologise once again for any inconvenience caused and thank you for your patience throughout this incident.
Update (09 Mar 2026 15:40hrs)
We are now seeing services recover and are confident that the issue has been resolved.
Our teams will continue to investigate the root cause and closely monitor performance as services fully stabilise.
Thank you for your patience and understanding.
We are now seeing services recover and are confident that the issue has been resolved.
Our teams will continue to investigate the root cause and closely monitor performance as services fully stabilise.
Thank you for your patience and understanding.
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