Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
385388: EMERGENCY AFFECTING SERVICES Last updated:(24 Feb 2026 14:48hrs)
Planned Maintenance: Due to be completed 26 Feb 2026
Status: Currently open.
Location: NR14 - Chedgrave.
Status: Currently open.
Location: NR14 - Chedgrave.
There is emergency maintenance taking place between the hours of 06:00 to 08:00 on Wednesday 25/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383505: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(24 Feb 2026 09:04hrs)
Status: Currently open.
Location: Chelmsford CM3.
Location: Chelmsford CM3.
There is emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 25/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384005: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(24 Feb 2026 09:02hrs)
Status: Currently open.
Location: Chelmsford CM1.
Location: Chelmsford CM1.
There is emergency third party maintenance taking place between the hours of hours of 00:00 and 06:00 Wednesday 25/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383560: MAINTENANCE AFFECTING SERVICES Last updated:(24 Feb 2026 08:59hrs)
Status: Currently open.
Location: All locations..
Location: All locations..
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Wednesday 25/02/2026.This is a core network upgrade and any service may see a short interruption to service.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
376266: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(24 Feb 2026 08:49hrs)
Status: Currently open.
Location: Brundall/Norwich NR13, NR8 Broadland NR10, NR6.
Location: Brundall/Norwich NR13, NR8 Broadland NR10, NR6.
There is essential third party maintenance taking place between the hours of hours of 00:00 and 06:00 Wednesday 24/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382317: MAINTENANCE AFFECTING SERVICES Last updated:(23 Feb 2026 09:05hrs)
Status: Currently open.
Location: Bedfordshire MK45.
Location: Bedfordshire MK45.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 24/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
384936: MAINTENANCE AFFECTING SERVICES Last updated:(23 Feb 2026 09:04hrs)
Status: Currently open.
Location: Wakefield WF10.
Location: Wakefield WF10.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 24/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385374 INCIDENT AFFECTING TV SERVICES Last updated:(24 Feb 2026 14:09hrs)
Status: Closed.
Location: Stowupland IP14.
Location: Stowupland IP14.
We have reports of TV issues affecting services. Third party engineers are heading to site now to investigate
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Feb 2026 14:09hrs)
This incident was closed on Tuesday, February 24th, 2026 at 14:09hrs.
This incident was closed on Tuesday, February 24th, 2026 at 14:09hrs.
Update (24 Feb 2026 14:08hrs)
Work to restore service was completed. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
385420: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(24 Feb 2026 12:46hrs)
Status: Closed.
Location: IP8 Bramford.
Location: IP8 Bramford.
We have a network incident in Bramford affecting phone and internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (24 Feb 2026 12:46hrs)
This incident was closed on Tuesday, February 24th, 2026 at 12:46hrs.
This incident was closed on Tuesday, February 24th, 2026 at 12:46hrs.
Update (24 Feb 2026 12:46hrs)
Work to restore service was completed at 12:34 on 24/02/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:34 on 24/02/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (24 Feb 2026 12:41hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
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