Incidents and Planned Maintenance
There are 21 incidents or planned maintenances that may be affecting customers on our network.
395521: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jun 2026 17:00hrs)
Status: Currently open.
Location: Reading RG1.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395524 : MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jun 2026 17:00hrs)
Status: Currently open.
Location: Reading RG1.
Location: Reading RG1.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395528: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Jun 2026 16:59hrs)
Status: Currently open.
Location: Tadley RG26.
Location: Tadley RG26.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 09/06/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396475: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:40hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396466: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:38hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396472: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:38hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396459: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:34hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 on Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396481: MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:33hrs)
Status: Currently open.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 03:00 and 06:00 on Tuesday 09/06/2026 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399039: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:24hrs)
Status: Currently open.
Location: Basingstoke RG21, RG24 Tadley RG26, RG16.
Location: Basingstoke RG21, RG24 Tadley RG26, RG16.
There is emergency party maintenance taking place between the hours of 00:00 and 03:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398999: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:21hrs)
Status: Currently open.
Location: Angus DD11.
Location: Angus DD11.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398996: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:20hrs)
Status: Currently open.
Location: Brechin DD9.
Location: Brechin DD9.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398775: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:18hrs)
Status: Currently open.
Location: Doncaster DN3, DN7.
Location: Doncaster DN3, DN7.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398776: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:18hrs)
Status: Currently open.
Location: Ipswich IP8.
Location: Ipswich IP8.
There is emergency party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398774: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:15hrs)
Status: Currently open.
Location: London SE1.
Location: London SE1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398765: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:15hrs)
Status: Currently open.
Location: Pontefract WF8.
Location: Pontefract WF8.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398600: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:13hrs)
Status: Currently open.
Location: Durham DH6.
Location: Durham DH6.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398581: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:12hrs)
Status: Currently open.
Location: Truro TR1.
Location: Truro TR1.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398588: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:12hrs)
Status: Currently open.
Location: Wellingborough NN29 Rushden NN10.
Location: Wellingborough NN29 Rushden NN10.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394498: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:08hrs)
Status: Currently open.
Location: Blackpool FY5.
Location: Blackpool FY5.
There is emergency third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
394498: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Jun 2026 09:05hrs)
Status: Currently open.
Location: Hinckley LE10 Leicester LE9.
Location: Hinckley LE10 Leicester LE9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 09/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399314: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Jun 2026 17:46hrs)
Status: Closed.
Location: King's Cross N1C.
Location: King's Cross N1C.
We have a network incident in the King's Cross area affecting a small number of phone and Internet services. Our team are looking into this and will provide an update by 07/06/26 10:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Jun 2026 17:46hrs)
This incident was closed on Monday, June 8th, 2026 at 17:46hrs.
This incident was closed on Monday, June 8th, 2026 at 17:46hrs.
Update (08 Jun 2026 17:46hrs)
Work to restore service was completed at 17:45 on 08/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:45 on 08/06/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Jun 2026 15:21hrs)
Our engineers have identified the cause of the fault and are currently installing new lengths of cable to resolve the issue and restore services.
We will provide a further update by 18:00.
Our engineers have identified the cause of the fault and are currently installing new lengths of cable to resolve the issue and restore services.
We will provide a further update by 18:00.
Update (08 Jun 2026 14:32hrs)
Our engineers remain on site and are actively working to rectify the fault. Due to the complex nature of both the site and the issue, resolution will take some additional time.
We will continue to monitor progress closely and provide a further update at 16:00.
Our engineers remain on site and are actively working to rectify the fault. Due to the complex nature of both the site and the issue, resolution will take some additional time.
We will continue to monitor progress closely and provide a further update at 16:00.
Update (08 Jun 2026 11:46hrs)
Our engineers are currently on site and making good progress in identifying the root cause of the issue. Due to the complexity of the fault, resolution is taking longer than initially anticipated.
We will continue to monitor developments and provide further updates as new information becomes available from the engineers.
Next update: 2:00 PM
Our engineers are currently on site and making good progress in identifying the root cause of the issue. Due to the complexity of the fault, resolution is taking longer than initially anticipated.
We will continue to monitor developments and provide further updates as new information becomes available from the engineers.
Next update: 2:00 PM
Update (08 Jun 2026 08:14hrs)
Multiple engineers are currently en route to the site, with an estimated arrival time of 10:00 AM. Upon arrival, they will begin troubleshooting efforts to resolve the fault.
A further update will be provided at 12:00 PM.
Multiple engineers are currently en route to the site, with an estimated arrival time of 10:00 AM. Upon arrival, they will begin troubleshooting efforts to resolve the fault.
A further update will be provided at 12:00 PM.
Update (07 Jun 2026 14:39hrs)
Our engineers are unable to locate the fault. We have arranged for additional engineering resource to be on-site tomorrow morning to continue locating the fault.
We will provide a further update tomorrow 08/06/26 at 10:00.
Our engineers are unable to locate the fault. We have arranged for additional engineering resource to be on-site tomorrow morning to continue locating the fault.
We will provide a further update tomorrow 08/06/26 at 10:00.
Update (07 Jun 2026 13:04hrs)
Our engineers are continuing to investigate the fibre problems.
We apologise for there being no new information.
We will update you again by 15:00.
Our engineers are continuing to investigate the fibre problems.
We apologise for there being no new information.
We will update you again by 15:00.
Update (07 Jun 2026 10:54hrs)
Our engineers ETA on-site is 10:45-11:00.
Once on site our engineers will start diagnosing the suspect fibre fault.
We apologise for there being no new information.
We will update you again by 13:00.
Our engineers ETA on-site is 10:45-11:00.
Once on site our engineers will start diagnosing the suspect fibre fault.
We apologise for there being no new information.
We will update you again by 13:00.
Contact seethelight
Customer Services:
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Cardiff
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