Incidents and Planned Maintenance
There are 11 incidents or planned maintenances that may be affecting customers on our network.
412374 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 08:10hrs)
Status: Currently open.
Location: South Somerset TA18.
Location: South Somerset TA18.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410104 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 08:07hrs)
Status: Currently open.
Location: Corby NN17, NN18.
Location: Corby NN17, NN18.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412838 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 08:06hrs)
Status: Currently open.
Location: Horsebridge BN27.
Location: Horsebridge BN27.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413188 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 08:04hrs)
Status: Currently open.
Location: Multiple Locations.
Location: Multiple Locations.
There is essential third party maintenance taking place between the hours of 01:00 and 02:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Affected postcode areas:
LE1,ME15,ME9,MK16,MK20,MK45,NE49,NG12,NG24,NR12,NR28,NR13
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas:
LE1,ME15,ME9,MK16,MK20,MK45,NE49,NG12,NG24,NR12,NR28,NR13
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413184 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 08:00hrs)
Status: Currently open.
Location: Multiple Locations.
Location: Multiple Locations.
There is essential third party maintenance taking place between the hours of 01:00 and 02:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Affected postcode areas:
EX38,ME13,ME4,GL52,GL2,HD8,IP20,IP2,KA15,LE67,LE12
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas:
EX38,ME13,ME4,GL52,GL2,HD8,IP20,IP2,KA15,LE67,LE12
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409800 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 07:56hrs)
Status: Currently open.
Location: Spalding PE11.
Location: Spalding PE11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409467 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 07:55hrs)
Status: Currently open.
Location: Wisbech PE13.
Location: Wisbech PE13.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 30/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411076 MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 08:01hrs)
Status: Currently open.
Location: Tetbury GL8.
Location: Tetbury GL8.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414582: INCIDENT AFFECTING INTERNET SERVICES Last updated:(29 Sep 2026 17:38hrs)
Status: Closed.
Location: Bournemouth BH9.
Location: Bournemouth BH9.
We have a network incident in Bournemouth, BH9 affecting Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Sep 2026 17:38hrs)
This incident was closed on Tuesday, September 29th, 2026 at 17:38hrs.
This incident was closed on Tuesday, September 29th, 2026 at 17:38hrs.
Update (29 Sep 2026 17:38hrs)
Work to restore service was completed at 14:08 on 29/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:08 on 29/09/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (29 Sep 2026 15:05hrs)
Our third-party carrier has advised that the power issue affecting services has now been resolved and services have been restored. However, they are continuing repair work on additional equipment within the network. While this equipment is not currently impacting service, the incident remains open and there is a risk of further service interruptions until all remedial work has been completed.
We will continue to monitor the situation closely and provide further updates as they become available.
Our third-party carrier has advised that the power issue affecting services has now been resolved and services have been restored. However, they are continuing repair work on additional equipment within the network. While this equipment is not currently impacting service, the incident remains open and there is a risk of further service interruptions until all remedial work has been completed.
We will continue to monitor the situation closely and provide further updates as they become available.
Update (29 Sep 2026 12:06hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as new information becomes available.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again as soon as new information becomes available.
412031 MAINTENANCE AFFECTING SERVICES Last updated:(29 Sep 2026 12:43hrs)
Status: Closed.
Location: Catford SE6.
Location: Catford SE6.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (29 Sep 2026 12:43hrs)
This Planned Maintenance was completed on Tuesday, September 29th, 2026 at 12:43hrs.
This Planned Maintenance was completed on Tuesday, September 29th, 2026 at 12:43hrs.
414586: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 Sep 2026 12:19hrs)
Status: Closed.
Location: Bournemouth BH9.
Location: Bournemouth BH9.
We have a network incident in the Bournemouth BH9 area affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (29 Sep 2026 12:19hrs)
This incident was closed on Tuesday, September 29th, 2026 at 12:19hrs.
This incident was closed on Tuesday, September 29th, 2026 at 12:19hrs.
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