Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
398155: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 15:10hrs)
Status: Currently open.
Location: CT5 Kent.
Location: CT5 Kent.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397863: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 15:07hrs)
Status: Currently open.
Location: DE24, DE72 Bolton Moore, Derby.
Location: DE24, DE72 Bolton Moore, Derby.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397862: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 15:05hrs)
Status: Currently open.
Location: SY8 Shropshire.
Location: SY8 Shropshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397401: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:54hrs)
Status: Currently open.
Location: CT14, CT3, CT13 Kent, Dover.
Location: CT14, CT3, CT13 Kent, Dover.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396958: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:50hrs)
Status: Currently open.
Location: SO50 Hampshire.
Location: SO50 Hampshire.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396847: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:48hrs)
Status: Currently open.
Location: SS16 Essex.
Location: SS16 Essex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396844: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(29 May 2026 14:46hrs)
Status: Currently open.
Location: SO22 & SO24 Winchester.
Location: SO22 & SO24 Winchester.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Monday 01/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
