Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
392304: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(14 Apr 2026 17:40hrs)
Status: Currently open.
Location: Stockport SK1.
Location: Stockport SK1.
There is essential emergency maintenance taking place between the hours 20:00 on 15/04/2026 until 06:00 on 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
386909: MAINTENANCE AFFECTING SERVICES Last updated:(14 Apr 2026 10:50hrs)
Status: Currently open.
Location: London W3.
Location: London W3.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
389354: MAINTENANCE AFFECTING SERVICES Last updated:(14 Apr 2026 10:48hrs)
Status: Currently open.
Location: Colchester CO4.
Location: Colchester CO4.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391430: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:16hrs)
Status: Closed.
Location: Burton Upon Trent DE13, DE14.
Location: Burton Upon Trent DE13, DE14.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:16hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:16hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:16hrs.
391354: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:15hrs)
Status: Closed.
Location: Sheffield S26, S21.
Location: Sheffield S26, S21.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:15hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:15hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:15hrs.
391049: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:14hrs)
Status: Closed.
Location: Lichfield WS13, WS14.
Location: Lichfield WS13, WS14.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:14hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:14hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:14hrs.
391045: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:13hrs)
Status: Closed.
Location: Peterborough PE1, PE4.
Location: Peterborough PE1, PE4.
There is third party emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:13hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:13hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:13hrs.
390452: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:12hrs)
Status: Closed.
Location: South Ockendon RM15.
Location: South Ockendon RM15.
There is emergency maintenance taking place between between the hours of hours of 00:00 and 06:00 Wednesday 15/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:12hrs)
This incident was closed on Wednesday, April 15th, 2026 at 08:12hrs.
This incident was closed on Wednesday, April 15th, 2026 at 08:12hrs.
383703: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:12hrs)
Status: Closed.
Location: Colchester CO5 DE12.
Location: Colchester CO5 DE12.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:12hrs)
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:12hrs.
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:12hrs.
389318: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:11hrs)
Status: Closed.
Location: Bishop's Stortford CM23.
Location: Bishop's Stortford CM23.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:11hrs)
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:11hrs.
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:11hrs.
389300: MAINTENANCE AFFECTING SERVICES Last updated:(15 Apr 2026 08:10hrs)
Status: Closed.
Location: Essex CM17.
Location: Essex CM17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 14/04/26. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (15 Apr 2026 08:10hrs)
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:10hrs.
This Planned Maintenance was completed on Wednesday, April 15th, 2026 at 08:10hrs.
392261: INCIDENT AFFECTING INTERNET SERVICES Last updated:(14 Apr 2026 19:35hrs)
Status: Closed.
Location: NG31 Belton Lane.
Location: NG31 Belton Lane.
We have a network incident in Belton Lane affecting phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (14 Apr 2026 19:35hrs)
This incident was closed on Tuesday, April 14th, 2026 at 19:35hrs.
This incident was closed on Tuesday, April 14th, 2026 at 19:35hrs.
Update (14 Apr 2026 19:35hrs)
The OFNL engineering team has successfully completed a temporary fibre cable repair, with services fully restored at 18:58 on 14/04/2026.
Permanent repair works will be scheduled for a later date to ensure a long-term resolution.
We apologise for any inconvenience caused during this outage and thank you for your patience.
The OFNL engineering team has successfully completed a temporary fibre cable repair, with services fully restored at 18:58 on 14/04/2026.
Permanent repair works will be scheduled for a later date to ensure a long-term resolution.
We apologise for any inconvenience caused during this outage and thank you for your patience.
Update (14 Apr 2026 18:52hrs)
Our OFNL engineering team is now on site and actively working to implement a temporary fibre repair to restore services as quickly as possible.
We will continue to provide updates as soon as further information becomes available.
Our OFNL engineering team is now on site and actively working to implement a temporary fibre repair to restore services as quickly as possible.
We will continue to provide updates as soon as further information becomes available.
Update (14 Apr 2026 16:31hrs)
Our engineers have identified the issue and are currently preparing the necessary materials to implement a temporary fix to restore service at the site.
Due to the nature of this work, we are unable to provide an exact timeframe for resolution at this stage. However, we will continue to keep you updated as progress is made.
Our engineers have identified the issue and are currently preparing the necessary materials to implement a temporary fix to restore service at the site.
Due to the nature of this work, we are unable to provide an exact timeframe for resolution at this stage. However, we will continue to keep you updated as progress is made.
Update (14 Apr 2026 15:18hrs)
We have engaged engineers who are currently on site investigating and troubleshooting the issue.
Further updates will be provided as soon as more information becomes available.
We have engaged engineers who are currently on site investigating and troubleshooting the issue.
Further updates will be provided as soon as more information becomes available.
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