Incidents and Planned Maintenance
There are 21 incidents or planned maintenances that may be affecting customers on our network.
411523: MAINTENANCE AFFECTING SERVICE Last updated:(17 Sep 2026 08:43hrs)
Status: Currently open.
Location: Doncaster DN11.
Location: Doncaster DN11.
There is essential maintenance taking place between the hours of 06:00 on 18/09/2026 through to 08:00 18/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411058: THIRD PARTY EMERGENCY WORKS AFFECTING SERVICES Last updated:(17 Sep 2026 08:40hrs)
Status: Currently open.
Location: Devon PL19, London SN6.
Location: Devon PL19, London SN6.
There is essential third party maintenance taking place between the hours of 01:00 on 18/09/2026 through to 06:00 18/09/2026. Customers will experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411873: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:18hrs)
Status: Currently open.
Location: Shifnal TF11.
Location: Shifnal TF11.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 06:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411870: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:15hrs)
Status: Currently open.
Location: Birmingham B17.
Location: Birmingham B17.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 06:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411867: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:14hrs)
Status: Currently open.
Location: Ludlow SY8.
Location: Ludlow SY8.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 06:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411575: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:12hrs)
Status: Currently open.
Location: Aylesbury HP22, HP19, HP18.
Location: Aylesbury HP22, HP19, HP18.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411573: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:10hrs)
Status: Currently open.
Location: Bicester OX26, OX25,.
Location: Bicester OX26, OX25,.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411569: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:06hrs)
Status: Currently open.
Location: Bicester OX25.
Location: Bicester OX25.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411565: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:04hrs)
Status: Currently open.
Location: Milton Keynes MK19.
Location: Milton Keynes MK19.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411564: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 09:02hrs)
Status: Currently open.
Location: Milton Keynes MK16, MK10,.
Location: Milton Keynes MK16, MK10,.
There is emergency third party maintenance taking place between the hours of 23:00 17/09/2026 and 07:00 18/09/2026. Customers will experience interruption in their services during this time.
No updates for this incident yet.
411563: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(16 Sep 2026 08:57hrs)
Status: Currently open.
Location: Milton Keynes MK10.
Location: Milton Keynes MK10.
There is essential third party maintenance taking place between the hours of 23:00 on 17/09/2026 through to 07:00 18/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411003:THIRD PARTY MAINTENANCE SERVICE AFFECTING Last updated:(16 Sep 2026 08:55hrs)
Status: Currently open.
Location: Watford WD7.
Location: Watford WD7.
There is essential third party maintenance taking place between the hours of 23:00 on 17/09/2026 through to 07:00 18/09/2026. Customers will experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409295: THIRD PARTY MAINTENANCE AFFECTING TV SERVICES Last updated:(17 Sep 2026 11:39hrs)
Status: Closed.
Location: Ilford IG6.
Location: Ilford IG6.
There is essential maintenance taking place between the hours of 08:00 on 17/09/2026 through to 17:00 17/09/2026. Customers may experience an interruption to services during this time.
We apologise for the inconvenience this may cause.
We apologise for the inconvenience this may cause.
Update (17 Sep 2026 11:39hrs)
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 11:39hrs.
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 11:39hrs.
413006 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Sep 2026 09:39hrs)
Status: Closed.
Location: Lutterworth LE17.
Location: Lutterworth LE17.
We have a network incident in Lutterworth LE17 affecting phone and Internet services. Our team are looking into this and will provide an update by 10:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Sep 2026 09:39hrs)
This incident was closed on Thursday, September 17th, 2026 at 09:39hrs.
This incident was closed on Thursday, September 17th, 2026 at 09:39hrs.
Update (17 Sep 2026 09:38hrs)
Engineers have successfully restarted the affected equipment on site, and we have observed services restoring from 09:30 on 17/09/2026.
Customers should now see services functioning normally. Our teams will continue to monitor performance closely to ensure services remain stable.
If you experience any issues after this time, please report them as individual faults through the usual channels.
We sincerely apologise for the disruption and appreciate your patience and understanding while we worked to resolve this issue.
Engineers have successfully restarted the affected equipment on site, and we have observed services restoring from 09:30 on 17/09/2026.
Customers should now see services functioning normally. Our teams will continue to monitor performance closely to ensure services remain stable.
If you experience any issues after this time, please report them as individual faults through the usual channels.
We sincerely apologise for the disruption and appreciate your patience and understanding while we worked to resolve this issue.
411283: MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2026 08:22hrs)
Status: Closed.
Location: Maidstone ME16.
Location: Maidstone ME16.
There is essential maintenance taking place between the hours of 00:00 on 17/09/2026 through to 06:00 17/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2026 08:22hrs)
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:22hrs.
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:22hrs.
411165: MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2026 08:21hrs)
Status: Closed.
Location: Norwich NR9.
Location: Norwich NR9.
There is essential third party maintenance taking place between the hours of 00:00 on 17/09/2026 through to 04:00 17/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2026 08:21hrs)
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:21hrs.
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:21hrs.
412115: EMERGECNY THIRD PARTY MAINTENANCE - SERVICE AFFECTING Last updated:(17 Sep 2026 08:21hrs)
Status: Closed.
Location: London SE1.
Location: London SE1.
There is emergency third party maintenance taking place between the hours of 00:00 17/09/2026 and 06:00 17/09/2026. Customers will experience interruption in their services during this time.
Update (17 Sep 2026 08:21hrs)
This incident was closed on Thursday, September 17th, 2026 at 08:21hrs.
This incident was closed on Thursday, September 17th, 2026 at 08:21hrs.
410313: MAINENANCE AFFECTING SERVICES Last updated:(17 Sep 2026 08:19hrs)
Status: Closed.
Location: Maidstone ME16.
Location: Maidstone ME16.
There is essential maintenance taking place between the hours of 00:00 on 17/09/2026 through to 06:00 17/09/2026. Customers will experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2026 08:19hrs)
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:19hrs.
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:19hrs.
410817: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Sep 2026 08:19hrs)
Status: Closed.
Location: Hertfordshire WD7.
Location: Hertfordshire WD7.
There is essential third party maintenance taking place between the hours of 23:00 on 16/09/2026 through to 07:00 17/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2026 08:19hrs)
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:19hrs.
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:19hrs.
411474: MAINENANCE AFFECTING SERVICES Last updated:(17 Sep 2026 08:18hrs)
Status: Closed.
Location: London E14.
Location: London E14.
There is essential maintenance taking place between the hours of 10:00 on 16/09/2026 through to 14:00 16/09/2026. Customers may experience an interruption of 1-2hrs to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2026 08:18hrs)
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:18hrs.
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:18hrs.
409534: MAINTENANACE AFFECTING SERVICES Last updated:(17 Sep 2026 08:18hrs)
Status: Closed.
Location: East Sussex BN27.
Location: East Sussex BN27.
There is essential maintenance taking place between the hours of 08:00 on 16/09/2026 through to 16:00 16/09/2026. Customers may experience 15 minutes downtime to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Sep 2026 08:18hrs)
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:18hrs.
This Planned Maintenance was completed on Thursday, September 17th, 2026 at 08:18hrs.
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