Incidents and Planned Maintenance
There are 13 incidents or planned maintenances that may be affecting customers on our network.
383861: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:40hrs)
Status: Currently open.
Location: Harrogate HG3, Halifax HX3, Knaresborough HG5, Ilkley LS29, Leeds LS27.
Location: Harrogate HG3, Halifax HX3, Knaresborough HG5, Ilkley LS29, Leeds LS27.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383778: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:36hrs)
Status: Currently open.
Location: Bradford BD11, LS12 Leeds LS27.
Location: Bradford BD11, LS12 Leeds LS27.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383782: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:35hrs)
Status: Currently open.
Location: Halifax HX3.
Location: Halifax HX3.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383774: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:33hrs)
Status: Currently open.
Location: Ilkley LS29.
Location: Ilkley LS29.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383762: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:31hrs)
Status: Currently open.
Location: Leeds LS16.
Location: Leeds LS16.
There is essential third party maintenance taking place from 20:00 through to 06:00 Friday - Saturday 27/02/2026 - 28/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383595: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:16hrs)
Status: Currently open.
Location: Ipswich IP1.
Location: Ipswich IP1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 27/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383731: MAINTENANCE AFFECTING SERVICES Last updated:(25 Feb 2026 08:39hrs)
Status: Currently open.
Location: Folkstone CT18.
Location: Folkstone CT18.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 26/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
385832: INCIDENT AFFECTING INTERNET SERVICES Last updated:(26 Feb 2026 15:59hrs)
Status: Closed.
Location: BA3 Monger Lane.
Location: BA3 Monger Lane.
We have a network incident in Monger Lane intermittently affecting internet services. Our team are looking into this and will provide an update by 17:00
Please do not reset your equipment.
Please do not reset your equipment.
Update (26 Feb 2026 15:59hrs)
This incident was closed on Thursday, February 26th, 2026 at 15:59hrs.
This incident was closed on Thursday, February 26th, 2026 at 15:59hrs.
Update (26 Feb 2026 15:59hrs)
The site has remained stable since 14:06 today. Our team will continue to closely monitor the service to ensure ongoing stability. Additionally, a field engineer is attending the location to carry out an on-site investigation and confirm that everything is operating as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
The site has remained stable since 14:06 today. Our team will continue to closely monitor the service to ensure ongoing stability. Additionally, a field engineer is attending the location to carry out an on-site investigation and confirm that everything is operating as expected.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
383505: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:03hrs)
Status: Closed.
Location: Chelmsford CM3.
Location: Chelmsford CM3.
There is emergency maintenance taking place between the hours of 09:00 and 16:00 Wednesday 25/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Feb 2026 08:03hrs)
This incident was closed on Thursday, February 26th, 2026 at 08:03hrs.
This incident was closed on Thursday, February 26th, 2026 at 08:03hrs.
384992: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:03hrs)
Status: Closed.
Location: Multiple locations CB23, PE19, PE28, CB7, SG19, SG8, CB6, MK44, PE13, PE15, PE31, PE30,.
Location: Multiple locations CB23, PE19, PE28, CB7, SG19, SG8, CB6, MK44, PE13, PE15, PE31, PE30,.
There is emergency third party maintenance taking place between the hours of 00:00 and 07:00 Thursday 26/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Feb 2026 08:03hrs)
This incident was closed on Thursday, February 26th, 2026 at 08:03hrs.
This incident was closed on Thursday, February 26th, 2026 at 08:03hrs.
382135: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:03hrs)
Status: Closed.
Location: London TW8, TW9.
Location: London TW8, TW9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Thursday 26/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Feb 2026 08:03hrs)
This Planned Maintenance was completed on Thursday, February 26th, 2026 at 08:03hrs.
This Planned Maintenance was completed on Thursday, February 26th, 2026 at 08:03hrs.
383561: MAINTENANCE AFFECTING SERVICES Last updated:(26 Feb 2026 08:02hrs)
Status: Closed.
Location: All locations..
Location: All locations..
There is essential maintenance taking place between the hours of 00:00 and 06:00 Thursday 26/02/2026.This is a core network upgrade and any service may see a short interruption to service.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (26 Feb 2026 08:02hrs)
This Planned Maintenance was completed on Thursday, February 26th, 2026 at 08:02hrs.
This Planned Maintenance was completed on Thursday, February 26th, 2026 at 08:02hrs.
385661: INCIDENT AFFECTING INTERNET SERVICES Last updated:(25 Feb 2026 15:37hrs)
Status: Closed.
Location: Multiple locations.
Location: Multiple locations.
We have a network incident across multiple areas affecting internet services. Our team are looking into this and will provide an update by 16:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (25 Feb 2026 15:37hrs)
This incident was closed on Wednesday, February 25th, 2026 at 15:37hrs.
This incident was closed on Wednesday, February 25th, 2026 at 15:37hrs.
Update (25 Feb 2026 15:37hrs)
We are aware of a network incident that occurred between 13:00 and 14:00 on 25/02/2026. Our incident response team is working alongside our specialist third party network support partners to investigate the issue and determine the root cause.
We are actively monitoring the network for any further issues.
Thank you for your patience, and we apologise for any inconvenience this may have caused.
We are aware of a network incident that occurred between 13:00 and 14:00 on 25/02/2026. Our incident response team is working alongside our specialist third party network support partners to investigate the issue and determine the root cause.
We are actively monitoring the network for any further issues.
Thank you for your patience, and we apologise for any inconvenience this may have caused.
Update (25 Feb 2026 14:58hrs)
We have escalated this incident internally and assembled an incident response team that is actively investigating the issue.
We will provide further updates as soon as additional information becomes available.
We have escalated this incident internally and assembled an incident response team that is actively investigating the issue.
We will provide further updates as soon as additional information becomes available.
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