Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
395046: MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 09:08hrs)
Status: Currently open.
Location: Didcot OX11.
Location: Didcot OX11.
There is essential maintenance taking place between the hours 09:00 until 16:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
395265: MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 09:07hrs)
Status: Currently open.
Location: Thirsk YO7.
Location: Thirsk YO7.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396414: MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 09:03hrs)
Status: Currently open.
Location: HP18 HP19 HP20 TN39 TN40 B12 B90 B79 B31 B1 B61 B78 B98 BA8 BA11 MK42 MK44 MK45 NN13 ME10 EX31 RG21.
Location: HP18 HP19 HP20 TN39 TN40 B12 B90 B79 B31 B1 B61 B78 B98 BA8 BA11 MK42 MK44 MK45 NN13 ME10 EX31 RG21.
There is essential maintenance taking place between the hours 01:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398201: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:56hrs)
Status: Currently open.
Location: Nottingham NG7 NG9.
Location: Nottingham NG7 NG9.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397998: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:55hrs)
Status: Currently open.
Location: Dawlish EX7 Whitehill TQ12 TQ13 TQ14.
Location: Dawlish EX7 Whitehill TQ12 TQ13 TQ14.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397874: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:53hrs)
Status: Currently open.
Location: Newark NG24.
Location: Newark NG24.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397734: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:52hrs)
Status: Currently open.
Location: Templecombe BA8 BA22.
Location: Templecombe BA8 BA22.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397728: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:51hrs)
Status: Currently open.
Location: Southampton SO31.
Location: Southampton SO31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397665: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:50hrs)
Status: Currently open.
Location: Camborne TR14 TR27.
Location: Camborne TR14 TR27.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397660: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:48hrs)
Status: Currently open.
Location: Wychavon WR11.
Location: Wychavon WR11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397625: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:47hrs)
Status: Currently open.
Location: Manthorpe NG31.
Location: Manthorpe NG31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397318: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:45hrs)
Status: Currently open.
Location: Bognor Regis PO20 PO21.
Location: Bognor Regis PO20 PO21.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397314: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:43hrs)
Status: Currently open.
Location: Kings Lynn PE30 PE31.
Location: Kings Lynn PE30 PE31.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396290: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Jun 2026 08:40hrs)
Status: Currently open.
Location: Carfin ML1.
Location: Carfin ML1.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 03/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392150: MAINTENANCE AFFECTING SERVICES Last updated:(26 May 2026 14:46hrs)
Status: Currently open.
Location: All locations.
Location: All locations.
OFNL are working to upgrade our Core Routers in one of our data centres on the night of 04/06/26 between the hours of 00:01 and 06:00.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
During this period, some customers will experience a total loss of service until OFNL has completed the planned works.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
ERROR AFFECTING RECENT NEW ORDERS Last updated:(21 May 2026 15:15hrs)
Status: Currently open.
Location: seethelight Website.
Location: seethelight Website.
We’re aware of a technical issue that has caused some customers to receive notifications stating their order has been cancelled. Please be assured this is a system error and your order is still being processed as normal. You can safely ignore this message, and we’re very sorry for any confusion or inconvenience this may have caused.
No updates for this incident yet.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
