Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
418655: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(26 Oct 2026 18:27hrs)
Status: Currently open.
Location: Killinghall HG3.
Location: Killinghall HG3.
We have a network incident in Killinghall HG3 affecting phone and Internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (26 Oct 2026 18:58hrs)
Engineers have completed their initial investigation of the fault, and a site visit has been scheduled for Tuesday, 27/10/2026, to carry out further diagnostics and remedial work. Further updates will be provided following the engineer attendance.
Engineers have completed their initial investigation of the fault, and a site visit has been scheduled for Tuesday, 27/10/2026, to carry out further diagnostics and remedial work. Further updates will be provided following the engineer attendance.
Update (26 Oct 2026 18:28hrs)
We have completed initial remote investigations and confirmed that this incident is affecting a small number of customers at the site.
We are continuing to investigate the underlying cause and will keep affected customers updated as more information becomes available.
We have completed initial remote investigations and confirmed that this incident is affecting a small number of customers at the site.
We are continuing to investigate the underlying cause and will keep affected customers updated as more information becomes available.
417964: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Oct 2026 09:05hrs)
Status: Currently open.
Location: Huddersfield HD0, HD2.
Location: Huddersfield HD0, HD2.
There is third party emergency maintenance taking place between the hours of 20:00 and 06:00 between Tuesday 27/10/2026 and Wednesday 28/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417733: MAINTENANCE AFFECTING SERVICES Last updated:(26 Oct 2026 09:02hrs)
Status: Currently open.
Location: Wakefield WF10.
Location: Wakefield WF10.
There is essential maintenance taking place between the hours of 09:00 and 15:00 Tuesday 27/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415675: MAINTENANCE AFFECTING SERVICES Last updated:(26 Oct 2026 09:00hrs)
Status: Currently open.
Location: London E3, E9.
Location: London E3, E9.
There is essential maintenance taking place between the hours of 08:00 and 16:00 Tuesday 27/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414723: MAINTENANCE AFFECTING SERVICES Last updated:(26 Oct 2026 08:59hrs)
Status: Currently open.
Location: Bapchild ME10.
Location: Bapchild ME10.
There is essential maintenance taking place between the hours of 09:00 and 16:00 Tuesday 27/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412687: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Oct 2026 08:57hrs)
Status: Currently open.
Location: Broadstairs CT10, CT12 Thanet CT9.
Location: Broadstairs CT10, CT12 Thanet CT9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 27/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412826: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Oct 2026 08:55hrs)
Status: Currently open.
Location: Ipswich IP6.
Location: Ipswich IP6.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 27/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412682: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Oct 2026 08:55hrs)
Status: Currently open.
Location: Ipswich IP8.
Location: Ipswich IP8.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Tuesday 27/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
416188: MAINTENANCE AFFECTING SERVICES Last updated:(22 Oct 2026 08:38hrs)
Status: Currently open.
Location: London SE6.
Location: London SE6.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 23/10/2026. Customers may experience an interruption of up to 2 hours to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
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