Incidents and Planned Maintenance
There are 6 incidents or planned maintenances that may be affecting customers on our network.
413376 MAINTENANCE AFFECTING SERVICES Last updated:(02 Oct 2026 08:04hrs)
Status: Currently open.
Location: Derby CF10, DE24, DE72.
Location: Derby CF10, DE24, DE72.
There is essential maintenance taking place between the hours of 08:00 and 10:00 on 05/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
414576 MAINTENANCE AFFECTING SERVICES Last updated:(02 Oct 2026 07:59hrs)
Status: Currently open.
Location: Bromsgrove B48.
Location: Bromsgrove B48.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 05/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413022 MAINTENANCE AFFECTING SERVICES Last updated:(02 Oct 2026 07:55hrs)
Status: Currently open.
Location: Grays RM20.
Location: Grays RM20.
There is essential maintenance taking place between the hours of 07:00 and 17:00 on 05/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
414949: INCIDENT AFFECTING INTERNET SERVICES Last updated:(02 Oct 2026 15:09hrs)
Status: Closed.
Location: DN14 Eggborough.
Location: DN14 Eggborough.
We have a network incident in Eggborough affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (02 Oct 2026 15:09hrs)
This incident was closed on Friday, October 2nd, 2026 at 15:09hrs.
This incident was closed on Friday, October 2nd, 2026 at 15:09hrs.
Update (02 Oct 2026 15:08hrs)
Work to restore service was completed at 14:39 on 02/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 14:39 on 02/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 Oct 2026 07:53hrs)
We have received an update from our third-party supplier that the original cable damage was successfully repaired by Openreach. The circuit later went offline again due to a separate issue that is being investigated by our third-party supplier.
We will provide our next update at 12:00.
We have received an update from our third-party supplier that the original cable damage was successfully repaired by Openreach. The circuit later went offline again due to a separate issue that is being investigated by our third-party supplier.
We will provide our next update at 12:00.
Update (01 Oct 2026 13:21hrs)
Following remote investigations and discussions with our third-party supplier, and considering the recent incidents affecting this site, we have confirmed that the fault is once again related to the third-party fibre infrastructure serving the site.
We are working closely with the supplier to restore service as quickly as possible and will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
Following remote investigations and discussions with our third-party supplier, and considering the recent incidents affecting this site, we have confirmed that the fault is once again related to the third-party fibre infrastructure serving the site.
We are working closely with the supplier to restore service as quickly as possible and will continue to provide updates as more information becomes available.
Thank you for your patience and understanding.
415014: INCIDENT AFFECTING PHONE & INTERNET SERVICES Last updated:(02 Oct 2026 13:03hrs)
Status: Closed.
Location: Corby NN17.
Location: Corby NN17.
We have a network incident in Corby affecting voice and Internet services. Our team are looking into this and will provide an update by 18:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (02 Oct 2026 13:03hrs)
This incident was closed on Friday, October 2nd, 2026 at 13:03hrs.
This incident was closed on Friday, October 2nd, 2026 at 13:03hrs.
Update (02 Oct 2026 13:03hrs)
Work to restore service was completed at 12:41 on 02/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 12:41 on 02/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 Oct 2026 07:59hrs)
Our specialist fibre engineers replaced a section of cable overnight. Engineers will return this morning to continue with remedial splicing work to bring the replacement cabling into service.
We will provide the next update at 12:00 or sooner if a significant update becomes available.
Our specialist fibre engineers replaced a section of cable overnight. Engineers will return this morning to continue with remedial splicing work to bring the replacement cabling into service.
We will provide the next update at 12:00 or sooner if a significant update becomes available.
Update (01 Oct 2026 20:04hrs)
Engineers investigating this issue have identified damage to cables in this area. Specialist engineers are now on their way to replace these cables with repairs expected to take until midday tomorrow. We will provide a further update in the morning or as soon as new information becomes available
Engineers investigating this issue have identified damage to cables in this area. Specialist engineers are now on their way to replace these cables with repairs expected to take until midday tomorrow. We will provide a further update in the morning or as soon as new information becomes available
Update (01 Oct 2026 18:21hrs)
Engineers are now on site investigating this incident and have identified possible damage to our cables in this area, we are working to locate the damage and arrange a fix. our next update will be 20:30.
Engineers are now on site investigating this incident and have identified possible damage to our cables in this area, we are working to locate the damage and arrange a fix. our next update will be 20:30.
412074 MAINTENANCE AFFECTING SERVICES Last updated:(02 Oct 2026 12:59hrs)
Status: Closed.
Location: Grays RM17.
Location: Grays RM17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 02/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (02 Oct 2026 12:59hrs)
This Planned Maintenance was completed on Friday, October 2nd, 2026 at 12:59hrs.
This Planned Maintenance was completed on Friday, October 2nd, 2026 at 12:59hrs.
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