Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
418610 MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:51hrs)
Status: Currently open.
Location: Abingdon OX1, OX14.
Location: Abingdon OX1, OX14.
There is maintenance taking place between the hours of 08:00 and 12:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
417489 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:47hrs)
Status: Currently open.
Location: Woolmer Green SG3.
Location: Woolmer Green SG3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
419624 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:46hrs)
Status: Currently open.
Location: Darlington DL2.
Location: Darlington DL2.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413984 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:44hrs)
Status: Currently open.
Location: Coventry CV6, CV7,CV5.
Location: Coventry CV6, CV7,CV5.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413766 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 07:42hrs)
Status: Currently open.
Location: Uckfield TN22.
Location: Uckfield TN22.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 05/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
412962 MAINTENANCE AFFECTING SERVICES Last updated:(03 Nov 2026 07:54hrs)
Status: Currently open.
Location: Chatham ME5.
Location: Chatham ME5.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
413030: MAINTENANCE AFFECTING SERVICES Last updated:(30 Oct 2026 08:57hrs)
Status: Currently open.
Location: Milton Keynes MK16 MK10 MK13 MK17.
Location: Milton Keynes MK16 MK10 MK13 MK17.
There is essential maintenance taking place between the hours of 09:00 and 15:00 Monday to Friday 02/11/2026 till 06/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
419846: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(04 Nov 2026 16:33hrs)
Status: Closed.
Location: RH20 Horsham.
Location: RH20 Horsham.
We have a network incident in Horsham RH20 affecting phone and Internet services. Our team are looking into this and will provide an update by 14:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (04 Nov 2026 16:33hrs)
This incident was closed on Wednesday, November 4th, 2026 at 16:33hrs.
This incident was closed on Wednesday, November 4th, 2026 at 16:33hrs.
Update (04 Nov 2026 16:32hrs)
Work to restore service was completed at 15:16 on 04/11/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:16 on 04/11/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (04 Nov 2026 15:11hrs)
Our third-party supplier is continuing to investigate this issue.
We will provide a further update as soon as we have any significant news, or by 16:00.
Our third-party supplier is continuing to investigate this issue.
We will provide a further update as soon as we have any significant news, or by 16:00.
Update (04 Nov 2026 11:32hrs)
Following extensive remote investigations, we have identified the fault as being caused by a third-party vendor network element. The vendor has confirmed they are actively investigating the issue on their side.
We are continuing to work closely with them to restore services as quickly as possible and will provide further updates as they become available.
Thank you for your patience and understanding.
Following extensive remote investigations, we have identified the fault as being caused by a third-party vendor network element. The vendor has confirmed they are actively investigating the issue on their side.
We are continuing to work closely with them to restore services as quickly as possible and will provide further updates as they become available.
Thank you for your patience and understanding.
413525 MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 15:52hrs)
Status: Closed.
Location: Ulverson LA12.
Location: Ulverson LA12.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (04 Nov 2026 15:52hrs)
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 15:52hrs.
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 15:52hrs.
417126 MAINTENANCE AFFECTING SERVICES Last updated:(04 Nov 2026 13:28hrs)
Status: Closed.
Location: Crawley RH10.
Location: Crawley RH10.
There is maintenance taking place between the hours of 08:00 and 16:00 on 04/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (04 Nov 2026 13:28hrs)
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 13:28hrs.
This Planned Maintenance was completed on Wednesday, November 4th, 2026 at 13:28hrs.
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