Incidents and Planned Maintenance
There are 7 incidents or planned maintenances that may be affecting customers on our network.
378120: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2026 08:36hrs)
Status: Currently open.
Location: Hertfordshire CM23 Essex CM22 CM77.
Location: Hertfordshire CM23 Essex CM22 CM77.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 06/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382419: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2026 08:33hrs)
Status: Currently open.
Location: SP10 SP11 OX11 OX13 OX14 SN7 SN17 SN3 SN4 SN1 SN26.
Location: SP10 SP11 OX11 OX13 OX14 SN7 SN17 SN3 SN4 SN1 SN26.
There is emergency third party maintenance taking place between the hours of 23:00 and 07:00 on Thursday 05/02/2026 to Friday 06/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382976: INCIDENT AFFECTING INTERNET SERVICES Last updated:(04 Feb 2026 09:42hrs)
Status: Currently open.
Location: Heyford Park OX25.
Location: Heyford Park OX25.
We have a network incident in Heyford Park OX25 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (05 Feb 2026 08:30hrs)
Multiple fibre repair teams will be arriving on site today with new fibre cable.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Multiple fibre repair teams will be arriving on site today with new fibre cable.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Update (04 Feb 2026 13:22hrs)
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Update (04 Feb 2026 11:19hrs)
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381296: MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2026 08:24hrs)
Status: Closed.
Location: Leicestershire LE65.
Location: Leicestershire LE65.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 04/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Feb 2026 08:24hrs)
This Planned Maintenance was completed on Thursday, February 5th, 2026 at 08:24hrs.
This Planned Maintenance was completed on Thursday, February 5th, 2026 at 08:24hrs.
378438: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2026 08:24hrs)
Status: Closed.
Location: Stafford ST16 ST18.
Location: Stafford ST16 ST18.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 05/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Feb 2026 08:24hrs)
This Planned Maintenance was completed on Thursday, February 5th, 2026 at 08:24hrs.
This Planned Maintenance was completed on Thursday, February 5th, 2026 at 08:24hrs.
382105: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Feb 2026 08:22hrs)
Status: Closed.
Location: Barnsley S70.
Location: Barnsley S70.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 05/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (05 Feb 2026 08:22hrs)
This Planned Maintenance was completed on Thursday, February 5th, 2026 at 08:22hrs.
This Planned Maintenance was completed on Thursday, February 5th, 2026 at 08:22hrs.
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