Incidents and Planned Maintenance
There is 1 incident or planned maintenance that may be affecting customers on our network.
379284: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(31 Dec 2025 11:40hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
We have a network incident in Southampton SO14 affecting phone and internet services. Our team are looking into this and have identified an issue with our equipment on site. Services are currently up, but we expect further disruption until we can replace the failed part later today.
Please do not reset your equipment.
Please do not reset your equipment.
Update (01 Jan 2026 14:14hrs)
Good afternoon,
We are still chasing on site contacts to confirm access to our equipment but have not yet managed to gain access, at this time we do not expect to gain access until tomorrow but will provide further updates if the situation changes.
Good afternoon,
We are still chasing on site contacts to confirm access to our equipment but have not yet managed to gain access, at this time we do not expect to gain access until tomorrow but will provide further updates if the situation changes.
Update (31 Dec 2025 19:00hrs)
We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.
We are continuing to try and contact site management to gain access to the secure area and will provide further updates when new information becomes available.
Update (31 Dec 2025 17:55hrs)
We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.
An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.
We will update you again as soon as there is more information.
We are aware that services are again impacted by this issue and we expect them to remain offline until we can replace a piece of faulty equipment on our network.
An engineer attended earlier today and was refused access to the secure area to perform the fix work. We are attempting to arrange access with the relevant third party so that another engineer can attend and replace the part.
We will update you again as soon as there is more information.
Contact seethelight
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0800 331 7638
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