Incidents and Planned Maintenance
There are 13 incidents or planned maintenances that may be affecting customers on our network.
392682: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(17 Apr 2026 08:50hrs)
Status: Currently open.
Location: Corby NN17 NN18.
Location: Corby NN17 NN18.
We have a network incident in Corby affecting phone and internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Apr 2026 09:37hrs)
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
We have identified the fault affecting the site. To resolve this issue, we need to remotely reboot a key piece of network equipment.
To minimise disruption to other customers, this work will be carried out as emergency maintenance from midnight tonight.
Fewer than 1% of customers on the site are currently impacted, and completing the reboot earlier would risk affecting additional customers who are not experiencing any issues.
We apologise that we are unable to restore service for affected customers immediately and appreciate your patience while we complete this work as quickly and safely as possible.
392108: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:08hrs)
Status: Currently open.
Location: Gloucester GL2.
Location: Gloucester GL2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
391693: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:06hrs)
Status: Currently open.
Location: Wolverhampton DY3 WV5.
Location: Wolverhampton DY3 WV5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 20/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
390433: MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 08:05hrs)
Status: Closed.
Location: Devon TQ7.
Location: Devon TQ7.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on Friday 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 08:05hrs)
This Planned Maintenance was completed on Friday, April 17th, 2026 at 08:05hrs.
This Planned Maintenance was completed on Friday, April 17th, 2026 at 08:05hrs.
390235: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 07:57hrs)
Status: Closed.
Location: Surrey KT8.
Location: Surrey KT8.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 07:57hrs)
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:57hrs.
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:57hrs.
390226: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 07:56hrs)
Status: Closed.
Location: London UB7.
Location: London UB7.
There is essential maintenance taking place between the hours 20:00 on 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 07:56hrs)
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:56hrs.
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:56hrs.
389326: MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 07:54hrs)
Status: Closed.
Location: Essex CM7.
Location: Essex CM7.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 07:54hrs)
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:54hrs.
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:54hrs.
390574: MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 07:52hrs)
Status: Closed.
Location: Somerset TA3 TA4.
Location: Somerset TA3 TA4.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 07:52hrs)
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:52hrs.
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:52hrs.
390236: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 07:51hrs)
Status: Closed.
Location: London KT6.
Location: London KT6.
There is essential maintenance taking place between the hours of 20:00 on Thursday 16/04/2026 and 06:00 on Friday 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 07:51hrs)
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:51hrs.
This Planned Maintenance was completed on Friday, April 17th, 2026 at 07:51hrs.
392387: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 07:47hrs)
Status: Closed.
Location: Wallyford EH21.
Location: Wallyford EH21.
There is essential emergency maintenance taking place between the hours of 09:00 and 17:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 07:47hrs)
This incident was closed on Friday, April 17th, 2026 at 07:47hrs.
This incident was closed on Friday, April 17th, 2026 at 07:47hrs.
392620: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(17 Apr 2026 07:44hrs)
Status: Closed.
Location: Stockport SK1.
Location: Stockport SK1.
There is essential emergency maintenance taking place between the hours 20:00 ON 16/04/2026 until 06:00 on 17/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (17 Apr 2026 07:44hrs)
This incident was closed on Friday, April 17th, 2026 at 07:44hrs.
This incident was closed on Friday, April 17th, 2026 at 07:44hrs.
392633: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(16 Apr 2026 17:57hrs)
Status: Closed.
Location: Birmingham B1.
Location: Birmingham B1.
We have a network incident in Birmingham affecting phone and internet services. Engineers are currently onsite investigating. We will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (16 Apr 2026 17:57hrs)
This incident was closed on Thursday, April 16th, 2026 at 17:57hrs.
This incident was closed on Thursday, April 16th, 2026 at 17:57hrs.
Update (16 Apr 2026 17:57hrs)
Work to restore service was completed at 17:43 on 16/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 17:43 on 16/04/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (16 Apr 2026 17:41hrs)
Our engineers have identified the source of the fault and are currently working on site to restore services. We will provide a further update by 20:00.
Our engineers have identified the source of the fault and are currently working on site to restore services. We will provide a further update by 20:00.
390247: MAINTENANCE AFFECTING SERVICES Last updated:(16 Apr 2026 14:45hrs)
Status: Closed.
Location: Maldon CM0.
Location: Maldon CM0.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Thursday 16/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (16 Apr 2026 14:45hrs)
This Planned Maintenance was completed on Thursday, April 16th, 2026 at 14:45hrs.
This Planned Maintenance was completed on Thursday, April 16th, 2026 at 14:45hrs.
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