Incidents and Planned Maintenance
There are 14 incidents or planned maintenances that may be affecting customers on our network.
374430: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Nov 2025 18:13hrs)
Status: Currently open.
Location: Wimborne BH21.
Location: Wimborne BH21.
We have a network incident in Wimborne BH21 affecting phone and internet services.
An engineering team will attend site 21/11/2025 to perform service affecting repair works between 09:00 – 17:00.
Please do not reset your equipment.
An engineering team will attend site 21/11/2025 to perform service affecting repair works between 09:00 – 17:00.
Please do not reset your equipment.
No updates for this incident yet.
374324: INCIDENT AFFECTING TV SERVICES Last updated:(20 Nov 2025 17:52hrs)
Status: Currently open.
Location: Bexhill TN39.
Location: Bexhill TN39.
We have a network incident in Bexhill TN39 affecting TV services.
Engineering teams are scheduled to attend 21/11/2025 for fault finding and repair.
Please do not reset your equipment.
Engineering teams are scheduled to attend 21/11/2025 for fault finding and repair.
Please do not reset your equipment.
No updates for this incident yet.
374383 INCIDENT AFFECTING TV SERVICES Last updated:(20 Nov 2025 13:02hrs)
Status: Currently open.
Location: Exeter EX1.
Location: Exeter EX1.
We have a network incident in EX1 affecting TV services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment."
Please do not reset your equipment."
Update (20 Nov 2025 14:12hrs)
Our engineers have been investigating the problem and have identified the issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineer will be onsite 21/11/2025
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Our engineers have been investigating the problem and have identified the issue that is affecting Satellite TV services in this area.
We have requested a specialist TV engineer attend site.
The TV engineer will be onsite 21/11/2025
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
372536 MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:18hrs)
Status: Currently open.
Location: Cheltenham GL50.
Location: Cheltenham GL50.
There is maintenance taking place between the hours of 06:00 and 08:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373880 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:16hrs)
Status: Currently open.
Location: Kent ME8,ME9.
Location: Kent ME8,ME9.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373614 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:15hrs)
Status: Currently open.
Location: Littlehampton BN17, Arundel BN18.
Location: Littlehampton BN17, Arundel BN18.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
373529 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:12hrs)
Status: Currently open.
Location: Peterborough PE28,PE26,.
Location: Peterborough PE28,PE26,.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372902 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:10hrs)
Status: Currently open.
Location: Leicester LE3, LE5, LE1.
Location: Leicester LE3, LE5, LE1.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372900 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:08hrs)
Status: Currently open.
Location: Oakham LE15.
Location: Oakham LE15.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371979 MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:07hrs)
Status: Currently open.
Location: Peterborough PE26,PE28.
Location: Peterborough PE26,PE28.
There is maintenance taking place between the hours of 09:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372898 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:02hrs)
Status: Currently open.
Location: Lutterworth LE17.
Location: Lutterworth LE17.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
372767 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(20 Nov 2025 08:00hrs)
Status: Currently open.
Location: Gloucestershire GL3, GL2.
Location: Gloucestershire GL3, GL2.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 21/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
363645 MAINTENANCE AFFECTING SERVICES Last updated:(19 Nov 2025 08:06hrs)
Status: Currently open.
Location: Consett DH8.
Location: Consett DH8.
There is maintenance taking place between the hours of 09:00 and 16:00 on 20/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
374366: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(20 Nov 2025 16:02hrs)
Status: Closed.
Location: TN40 2GA Bexhill On Sea.
Location: TN40 2GA Bexhill On Sea.
We have a network incident in the Bexhill-On-Sea affecting a very small number of phone and internet services. Our team are looking into this and will provide an update by 15:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (20 Nov 2025 16:02hrs)
This incident was closed on Thursday, November 20th, 2025 at 16:02hrs.
This incident was closed on Thursday, November 20th, 2025 at 16:02hrs.
Update (20 Nov 2025 16:02hrs)
Work to restore service was completed at 15:29 on 20/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:29 on 20/11/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Nov 2025 15:11hrs)
Our engineers are on site working on diagnosing the issue.
We are now waiting for them to outline the work needed to restore service.
We will update you again by 17:00.
Our engineers are on site working on diagnosing the issue.
We are now waiting for them to outline the work needed to restore service.
We will update you again by 17:00.
Update (20 Nov 2025 12:59hrs)
Remote investigation shows a potential fibre issue on site. We already have an engineering team on route to site to carry out further investigation to localise the fault and carry out repairs.
Further update expected by 15:00
Remote investigation shows a potential fibre issue on site. We already have an engineering team on route to site to carry out further investigation to localise the fault and carry out repairs.
Further update expected by 15:00
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