Incidents and Planned Maintenance
There are 21 incidents or planned maintenances that may be affecting customers on our network.
398015: MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:49hrs)
Status: Currently open.
Location: London E10.
Location: London E10.
There is essential maintenance taking place between the hours of 08:00 and 12:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398552: MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:47hrs)
Status: Currently open.
Location: Aylesham CT3.
Location: Aylesham CT3.
There is essential maintenance taking place between the hours of 04:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399732: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:45hrs)
Status: Currently open.
Location: Huddersfield HD0, HD2.
Location: Huddersfield HD0, HD2.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399729: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:43hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399731: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:43hrs)
Status: Currently open.
Location: Bradford BD6.
Location: Bradford BD6.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:39hrs)
Status: Currently open.
Location: Edinburgh EH28 West Lothian EH54.
Location: Edinburgh EH28 West Lothian EH54.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399575: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:38hrs)
Status: Currently open.
Location: London RM9.
Location: London RM9.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399511: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:36hrs)
Status: Currently open.
Location: Hereford HR4, HR1 Kingstone HR2.
Location: Hereford HR4, HR1 Kingstone HR2.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399492: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:34hrs)
Status: Currently open.
Location: Bromsgrove, Birmingham B61.
Location: Bromsgrove, Birmingham B61.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399487: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:31hrs)
Status: Currently open.
Location: Derby DE24, DE3, DE73.
Location: Derby DE24, DE3, DE73.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397929: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:28hrs)
Status: Currently open.
Location: Upton NN5, NN7.
Location: Upton NN5, NN7.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 15/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
396739: MAINTENANCE AFFECTING TV SERVICES Last updated:(12 Jun 2026 08:23hrs)
Status: Closed.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours of 08:00 and 17:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Jun 2026 08:23hrs)
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:23hrs.
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:23hrs.
397923: MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:22hrs)
Status: Closed.
Location: Canterbury CT1.
Location: Canterbury CT1.
There is essential maintenance taking place between the hours of 09:00 and 16:00 Thursday 11/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Jun 2026 08:22hrs)
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:22hrs.
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:22hrs.
399493: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:22hrs)
Status: Closed.
Location: Chichester PO10.
Location: Chichester PO10.
There is third party emergency maintenance taking place between the hours of 23:00 and 05:30 Thursday to Friday 11/06/2026 - 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Jun 2026 08:22hrs)
This incident was closed on Friday, June 12th, 2026 at 08:22hrs.
This incident was closed on Friday, June 12th, 2026 at 08:22hrs.
397708: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:20hrs)
Status: Closed.
Location: Corby NN17, NN18 Derby DE1 Doncaster DN3 Tavistock PL19 Salisbury SP4.
Location: Corby NN17, NN18 Derby DE1 Doncaster DN3 Tavistock PL19 Salisbury SP4.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Jun 2026 08:20hrs)
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:20hrs.
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:20hrs.
399119: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:19hrs)
Status: Closed.
Location: Stockton on Tees TS19 ,TS17.
Location: Stockton on Tees TS19 ,TS17.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Jun 2026 08:19hrs)
This incident was closed on Friday, June 12th, 2026 at 08:19hrs.
This incident was closed on Friday, June 12th, 2026 at 08:19hrs.
396598: MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:16hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 01:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN12,TN12,KT8,KT6,TN26,TN37,TN40,TQ9,TQ1,TQ14,TR27,TR8,NN14,TS28,TS26,TS27,TW14,NP26
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
NN12,TN12,KT8,KT6,TN26,TN37,TN40,TQ9,TQ1,TQ14,TR27,TR8,NN14,TS28,TS26,TS27,TW14,NP26
Update (12 Jun 2026 08:16hrs)
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:16hrs.
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:16hrs.
396599: MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 08:15hrs)
Status: Closed.
Location: Multiple locations..
Location: Multiple locations..
There is essential maintenance taking place between the hours of 02:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
WF1,E17,WD7,CO16,NN8,HA9,WC1X,GL12,BA13,SO22,HR1,RG40,BA5,SM6,WV11,DY3,WV5,WV8,MK43,ME1,WR2,WR2,WR11,BS24,BS29,YO13,YO26
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Postcodes;
WF1,E17,WD7,CO16,NN8,HA9,WC1X,GL12,BA13,SO22,HR1,RG40,BA5,SM6,WV11,DY3,WV5,WV8,MK43,ME1,WR2,WR2,WR11,BS24,BS29,YO13,YO26
Update (12 Jun 2026 08:15hrs)
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:15hrs.
This Planned Maintenance was completed on Friday, June 12th, 2026 at 08:15hrs.
399115: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 07:59hrs)
Status: Closed.
Location: Mepershall, Bedford SG17 Lower Stondon SG16.
Location: Mepershall, Bedford SG17 Lower Stondon SG16.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Jun 2026 07:59hrs)
This incident was closed on Friday, June 12th, 2026 at 07:59hrs.
This incident was closed on Friday, June 12th, 2026 at 07:59hrs.
399185: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(12 Jun 2026 07:57hrs)
Status: Closed.
Location: Swindon SN3,SN26.
Location: Swindon SN3,SN26.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Friday 12/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (12 Jun 2026 07:57hrs)
This incident was closed on Friday, June 12th, 2026 at 07:57hrs.
This incident was closed on Friday, June 12th, 2026 at 07:57hrs.
400026: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(11 Jun 2026 14:18hrs)
Status: Closed.
Location: TA4, Comeytrowe.
Location: TA4, Comeytrowe.
We have a network incident in Comeytrowe affecting Internet services for a small number of customers. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Jun 2026 14:18hrs)
This incident was closed on Thursday, June 11th, 2026 at 14:18hrs.
This incident was closed on Thursday, June 11th, 2026 at 14:18hrs.
Update (11 Jun 2026 14:18hrs)
Work to restore service was completed at 13:40 on 11/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 13:40 on 11/06/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Jun 2026 13:11hrs)
Our engineer is now on site and actively troubleshooting the equipment to restore service.
We will continue to provide updates as work progresses towards resolving the issue and restoring service to the site.
Our engineer is now on site and actively troubleshooting the equipment to restore service.
We will continue to provide updates as work progresses towards resolving the issue and restoring service to the site.
Update (11 Jun 2026 12:15hrs)
An engineer is currently en route to site and is expected to arrive at approximately 13:00. They will begin troubleshooting upon arrival and work to resolve the fault to restore service to the affected customers.
We will provide a further update at 15:00.
An engineer is currently en route to site and is expected to arrive at approximately 13:00. They will begin troubleshooting upon arrival and work to resolve the fault to restore service to the affected customers.
We will provide a further update at 15:00.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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Cardiff
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