There are 18 incidents or planned maintenances that may be affecting customers on our network.
301658: MAINTENANCE AFFECTING SERVICES Last updated:(03 May 2024 09:36hrs)
Status: Currently open.
Location: London E3.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 07/05/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301314: MAINTENANCE AFFECTING SERVICES Last updated:(03 May 2024 09:34hrs)
Status: Currently open.
Location: Farnham GU9.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 07/05/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301874: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(03 May 2024 09:31hrs)
Status: Currently open.
Location: Gwent NP12.
There is essential third party emergency maintenance taking place between the hours of 00:00 and 06:00 on 07/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
302038: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:30hrs)
Status: Currently open.
Location: Warwickshire CV37.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 07/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
300810: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 08:48hrs)
Status: Currently open.
Location: Daventry NN11.
There is essential third party maintenance taking place between the hours of 23:00 on 05/05/2024 and 07:00 on 06/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
300806: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 08:45hrs)
Status: Currently open.
Location: Oxford OX11.
There is essential third party maintenance taking place between the hours of 23:00 on 05/05/2024 and 07:00 on 06/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
300807: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 08:45hrs)
Status: Currently open.
Location: Warwickshire CV37.
There is essential third party maintenance taking place between the hours of 23:00 on 05/05/2024 and 07:00 on 06/05/2024. Customers may experience an interruption to broadband services during this time.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
No updates for this incident yet.
301327: MAINTENANCE AFFECTING SERVICES Last updated:(02 May 2024 10:45hrs)
Status: Currently open.
Location: Hertfordshire CM23.
There is essential maintenance taking place between 08:00 02/05/2024 and 17:00 03/05/2024. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
300899 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(02 May 2024 08:50hrs)
Status: Currently open.
Location: HINCKLEY, LE10.
There is essential third party maintenance taking place between the hours of 00:00 and 08:00 on Friday 03/05/2024. Customers may experience an interruption to broadband services for up to 8 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
302083 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:54hrs)
Status: Closed.
Location: HINCKLEY, LE10.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 03/05/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 May 2024 09:54hrs)
This Planned Maintenance was completed on Friday, May 3rd, 2024 at 09:54hrs.
302057 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:53hrs)
Status: Closed.
Location: North Warwickshire, CV9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 03/05/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 May 2024 09:53hrs)
This Planned Maintenance was completed on Friday, May 3rd, 2024 at 09:53hrs.
302689 : THIRD PARTY EMERGENCY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:53hrs)
Status: Closed.
Location: Devon, EX14.
There is Emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 03/05/2024. Customers may experience an interruption to broadband services for up to 3 hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 May 2024 09:53hrs)
This Planned Maintenance was completed on Friday, May 3rd, 2024 at 09:53hrs.
301833 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:53hrs)
Status: Closed.
Location: ALDERSHOT, GU11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 03/05/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 May 2024 09:53hrs)
This Planned Maintenance was completed on Friday, May 3rd, 2024 at 09:53hrs.
301403 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:53hrs)
Status: Closed.
Location: NOTTINGHAM, NG3.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Friday 03/05/2024. Customers may experience an interruption to broadband services for up to 6hrs during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 May 2024 09:53hrs)
This Planned Maintenance was completed on Friday, May 3rd, 2024 at 09:53hrs.
300839 : MAINTENANCE AFFECTING SERVICES Last updated:(03 May 2024 09:51hrs)
Status: Closed.
Location: Bishops Stortford , CM23.
There is essential maintenance taking place between the hours of 0800 and 1700 on Thursday 02/05/2024. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (03 May 2024 09:51hrs)
This Planned Maintenance was completed on Friday, May 3rd, 2024 at 09:51hrs.
303145: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 09:51hrs)
Status: Closed.
Location: Andover SP10 and SP11.
We are currently experiencing a network incident in Andover SP10 and SP11 affecting some customers data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (03 May 2024 09:51hrs)
This incident was closed on Friday, May 3rd, 2024 at 09:51hrs.
Update (03 May 2024 09:51hrs)
Work to restore service was completed at 09:33 on 03/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
302956: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(03 May 2024 07:46hrs)
Status: Closed.
Location: Inverness IV2.
We are currently experiencing a network incident in Inverness IV2 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (03 May 2024 07:46hrs)
This incident was closed on Friday, May 3rd, 2024 at 07:46hrs.
Update (03 May 2024 07:45hrs)
Work to restore service was completed at 14:52 on 03/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 May 2024 15:17hrs)
Services are restored, however we have not yet had confirmation from the third party that remedial works are complete, so services should be treated as at risk until further notice.
We apologise again for the inconvenience caused and thank you for your patience.
Update (02 May 2024 12:51hrs)
We have determined that there is a fault on a third party's network. We have contacted that third party and they are now arranging for an engineer to attend site to investigate the problem.
A further update will be provided when there is new information, or by 15:30 at the latest.
We apologise again for the inconvenience caused and thank you for your patience.
302980: INCIDENT AFFECTING BROADBAND SERVICES Last updated:(03 May 2024 07:44hrs)
Status: Closed.
Location: BICESTER OX25.
We are currently experiencing a network incident in BICESTER OX25 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (03 May 2024 07:44hrs)
This incident was closed on Friday, May 3rd, 2024 at 07:44hrs.
Update (03 May 2024 07:44hrs)
Work to restore service was completed at 16:47 on 03/05/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 May 2024 15:26hrs)
Our engineers have been investigating the problem and have identified that this incident has been caused by a break to a fibre optic cable used to supply our services in this area.
Our engineer on-site has narrowed down the location of the fibre break.
We have a specialist fibre Emergency Repair Service (ERS) team onsite conducting repair works.
We are continuing to work to resolve this issue and a further update will be provided as soon as possible.
Update (02 May 2024 12:58hrs)
Engineers are currently on site investigating possible damage to a fibre optic cable used to supply our services in this area. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
