Incidents and Planned Maintenance
There are 14 incidents or planned maintenances that may be affecting customers on our network.
402170: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(27 Jun 2026 09:15hrs)
Status: Currently open.
Location: Cambridge CB24.
Location: Cambridge CB24.
We have a network incident in Cambridge CB24 affecting phone and Internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Jun 2026 11:52hrs)
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
We now see that the problem is not on our network, but the network of a third party that supports ours.
We are talking to the third party, and they are working on a fix.
We will update you again by 17:00.
402051: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 12:37hrs)
Status: Currently open.
Location: Polegate, BN24, BN26.
Location: Polegate, BN24, BN26.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on 29/06/26. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399626: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:53hrs)
Status: Currently open.
Location: Devon and Torbay EX1.
Location: Devon and Torbay EX1.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400224: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:46hrs)
Status: Currently open.
Location: Leicestershire LE10.
Location: Leicestershire LE10.
There is essential maintenance taking place between the hours of 09:00 till 16:00 on 29/06/2026. Customers may experience an interruption of services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397038: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:44hrs)
Status: Currently open.
Location: Bedford MK40 MK44.
Location: Bedford MK40 MK44.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397033: MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:41hrs)
Status: Currently open.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 29/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401412: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:40hrs)
Status: Currently open.
Location: Tolworth KT6.
Location: Tolworth KT6.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401352: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:38hrs)
Status: Currently open.
Location: Wiltshire SP5.
Location: Wiltshire SP5.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401347: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:37hrs)
Status: Currently open.
Location: Horsham RH12 RH13 RH14.
Location: Horsham RH12 RH13 RH14.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401319: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:34hrs)
Status: Currently open.
Location: London UB10.
Location: London UB10.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
399178: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(26 Jun 2026 08:32hrs)
Status: Currently open.
Location: Leicester LE1.
Location: Leicester LE1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
401991: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(26 Jun 2026 08:17hrs)
Status: Currently open.
Location: Westoning MK45.
Location: Westoning MK45.
We have a network incident in Westoning MK45 affecting phone and Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (27 Jun 2026 11:57hrs)
We are continuing to work with our third-party supplier to implement a fix for this issue. At present, we are awaiting their engineers to attend site and carry out the required work on their equipment to restore services.
We will provide further information as it becomes available to us.
We are continuing to work with our third-party supplier to implement a fix for this issue. At present, we are awaiting their engineers to attend site and carry out the required work on their equipment to restore services.
We will provide further information as it becomes available to us.
Update (26 Jun 2026 17:17hrs)
Our engineers have completed testing and cannot find fault within our purview.
We have escalated the fault to a third-party supplier and are awaiting feedback from their testing.
Our third-party supplier is unable to provide any timeframe for a response due to the heatwave that has caused major disruption across the UK telecommunications network, which in turn is influencing response times from engineering teams.
Further updates will be provided as more information becomes available.
Our engineers have completed testing and cannot find fault within our purview.
We have escalated the fault to a third-party supplier and are awaiting feedback from their testing.
Our third-party supplier is unable to provide any timeframe for a response due to the heatwave that has caused major disruption across the UK telecommunications network, which in turn is influencing response times from engineering teams.
Further updates will be provided as more information becomes available.
Update (26 Jun 2026 13:39hrs)
Engineering teams are currently on site investigating the fibre fault. We are also actively liaising with our third-party provider for further updates.
Additional updates will be provided as soon as more information becomes available.
Engineering teams are currently on site investigating the fibre fault. We are also actively liaising with our third-party provider for further updates.
Additional updates will be provided as soon as more information becomes available.
Update (26 Jun 2026 10:24hrs)
An OFNL engineering team has been dispatched to site, with an estimated time of arrival of 12:00 on 26/06/2026, to carry out fault investigation.
This issue has also been raised with our third-party provider, who are currently investigating their equipment in parallel.
Further updates will be provided as more information becomes available.
An OFNL engineering team has been dispatched to site, with an estimated time of arrival of 12:00 on 26/06/2026, to carry out fault investigation.
This issue has also been raised with our third-party provider, who are currently investigating their equipment in parallel.
Further updates will be provided as more information becomes available.
401606: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 09:04hrs)
Status: Currently open.
Location: East Sussex BN24 BN26.
Location: East Sussex BN24 BN26.
There is essential maintenance taking place between the hours of 08:00 till 17:00 on 26/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400518: MAINTENANCE AFFECTING SERVICES Last updated:(25 Jun 2026 08:52hrs)
Status: Currently open.
Location: Nottingham NG12.
Location: Nottingham NG12.
There is essential maintenance taking place between the hours of 08:00 till 16:00 on 26/06/2026. Customers may experience an interruption of TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
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