Incidents and Planned Maintenance
There are 8 incidents or planned maintenances that may be affecting customers on our network.
415927: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2026 17:52hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
There is emergency maintenance taking place between the hours of 00:00 and 06:00 on 09/10/2026. Customers may experience an interruption to services for up to 15 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410751: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2026 08:28hrs)
Status: Currently open.
Location: Wolverhampton WV5.
Location: Wolverhampton WV5.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
410743: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(08 Oct 2026 08:26hrs)
Status: Currently open.
Location: West Berkshire RG14.
Location: West Berkshire RG14.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 09/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411953: MAINTENANCE AFFECTING TV SERVICES Last updated:(08 Oct 2026 08:23hrs)
Status: Currently open.
Location: Cambridge CB1 CB2.
Location: Cambridge CB1 CB2.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 09/10/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415927: INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Oct 2026 20:11hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
We have a network incident in Huntingdon PE28 affecting Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Oct 2026 11:07hrs)
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Update (07 Oct 2026 20:18hrs)
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
411938: MAINTENANCE AFFECTING TV SERVICES Last updated:(07 Oct 2026 09:44hrs)
Status: Currently open.
Location: Colchester CO3.
Location: Colchester CO3.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/10/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411899: MAINTENANCE AFFECTING TV SERVICES Last updated:(07 Oct 2026 09:42hrs)
Status: Currently open.
Location: Halstead CO9.
Location: Halstead CO9.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 08/10/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415996 INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Oct 2026 14:56hrs)
Status: Closed.
Location: Knaresborough HG5.
Location: Knaresborough HG5.
We have a network incident affecting some phone and internet services. Our team are looking into this and will provide an update by 12:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Oct 2026 14:56hrs)
This incident was closed on Thursday, October 8th, 2026 at 14:56hrs.
This incident was closed on Thursday, October 8th, 2026 at 14:56hrs.
Update (08 Oct 2026 14:56hrs)
Following engineer attendance on site, the root cause of the issue was identified and has now been successfully resolved. We have observed all affected customer services restoring and, following continued monitoring, we are confident that the issue has been fully resolved.
Following engineer attendance on site, the root cause of the issue was identified and has now been successfully resolved. We have observed all affected customer services restoring and, following continued monitoring, we are confident that the issue has been fully resolved.
Update (08 Oct 2026 12:05hrs)
Following remote diagnostic checks, we have determined that an engineer is required to attend site to carry out further investigation of the affected equipment.
Once the engineer has arrived on site and completed their initial assessment, we will provide a further update.
Thank you for your patience and understanding while we work to resolve this issue.
Following remote diagnostic checks, we have determined that an engineer is required to attend site to carry out further investigation of the affected equipment.
Once the engineer has arrived on site and completed their initial assessment, we will provide a further update.
Thank you for your patience and understanding while we work to resolve this issue.
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