Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
382976: INCIDENT AFFECTING INTERNET SERVICES Last updated:(04 Feb 2026 09:42hrs)
Status: Currently open.
Location: Heyford Park OX25.
Location: Heyford Park OX25.
We have a network incident in Heyford Park OX25 affecting internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (04 Feb 2026 13:22hrs)
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Our engineering team has inspected the fibre cabling and identified significant damage that will require additional engineering resources and replacement fibre.
Repair work is scheduled to begin on Thursday, 05/02/2026.
We apologise for any inconvenience caused.
Update (04 Feb 2026 11:19hrs)
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.
The housing developer has confirmed that third party contractors have damaged our fibre cables.
An engineering team has been dispatched to assess the site and carry out the necessary repairs.
Their estimated time of arrival is 13:00 on 04/02/2026.
382105: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:45hrs)
Status: Currently open.
Location: Barnsley S70.
Location: Barnsley S70.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 05/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
378438: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:45hrs)
Status: Currently open.
Location: Stafford ST16 ST18.
Location: Stafford ST16 ST18.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Thursday 05/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
381296: MAINTENANCE AFFECTING SERVICES Last updated:(03 Feb 2026 08:47hrs)
Status: Currently open.
Location: Leicestershire LE65.
Location: Leicestershire LE65.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Wednesday 04/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
380696: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:26hrs)
Status: Closed.
Location: York YO23.
Location: York YO23.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:26hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:26hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:26hrs.
379575: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:25hrs)
Status: Closed.
Location: Essex CO4.
Location: Essex CO4.
There is essential third party maintenance taking place between the hours of 08:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption for up to 2 hours to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:25hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:25hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:25hrs.
374262: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:25hrs)
Status: Closed.
Location: Aberdeen AB13.
Location: Aberdeen AB13.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption for up to 1 hour to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:25hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:25hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:25hrs.
376049: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:24hrs)
Status: Closed.
Location: Hereford HR1.
Location: Hereford HR1.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:24hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:24hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:24hrs.
380402: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:23hrs)
Status: Closed.
Location: Hastings TN37.
Location: Hastings TN37.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:23hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:23hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:23hrs.
380958: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:23hrs)
Status: Closed.
Location: Devon EX39.
Location: Devon EX39.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on Tuesday 03/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:23hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:23hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:23hrs.
380547: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:22hrs)
Status: Closed.
Location: Doncaster DN3.
Location: Doncaster DN3.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 04/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:22hrs)
This incident was closed on Wednesday, February 4th, 2026 at 08:22hrs.
This incident was closed on Wednesday, February 4th, 2026 at 08:22hrs.
381111: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:22hrs)
Status: Closed.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 04/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:22hrs)
This incident was closed on Wednesday, February 4th, 2026 at 08:22hrs.
This incident was closed on Wednesday, February 4th, 2026 at 08:22hrs.
381542: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:21hrs)
Status: Closed.
Location: Southampton PO15.
Location: Southampton PO15.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 04/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:21hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:21hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:21hrs.
382101: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:21hrs)
Status: Closed.
Location: Bury St Edmunds IP33 IP31.
Location: Bury St Edmunds IP33 IP31.
There is essential emergency third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 04/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:21hrs)
This incident was closed on Wednesday, February 4th, 2026 at 08:21hrs.
This incident was closed on Wednesday, February 4th, 2026 at 08:21hrs.
381145: MAINTENANCE AFFECTING SERVICES Last updated:(04 Feb 2026 08:04hrs)
Planned Maintenance: Due to be completed 05 Feb 2026
Status: Closed.
Location: Charing - TN27.
Status: Closed.
Location: Charing - TN27.
There is essential maintenance taking place between the hours of 06:00 to 08:00 on Wednesday 04/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (04 Feb 2026 08:04hrs)
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:04hrs.
This Planned Maintenance was completed on Wednesday, February 4th, 2026 at 08:04hrs.
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