Incidents and Planned Maintenance
There are 14 incidents or planned maintenances that may be affecting customers on our network.
400907 : MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 11:40hrs)
Status: Currently open.
Location: Hinckley and Bosworth, LE9.
Location: Hinckley and Bosworth, LE9.
There is essential maintenance taking place between the hours of 11:30 and 15:00 on Thursday the 18/06/2026. Customers may experience an interruption to services for up to 10 minutes during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400044 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 08:06hrs)
Status: Currently open.
Location: Buxton SK17.
Location: Buxton SK17.
There is third party maintenance taking place between the hours of 23:00 on 19/06/2026 through to 09:00 on 20/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
397229 MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 08:03hrs)
Status: Currently open.
Location: East Lothian EH42.
Location: East Lothian EH42.
There is maintenance taking place between the hours of 00:00 and 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
400698: INCIDENT AFFECTING INTERNET SERVICES Last updated:(17 Jun 2026 10:25hrs)
Status: Currently open.
Location: Bridgehill DH8.
Location: Bridgehill DH8.
We have a network incident in Bridgehill DH8 affecting phone and Internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (17 Jun 2026 14:56hrs)
We have observed stability across the site after identifying and isolating the issue to specific equipment.
We will be attending the site to replace the affected equipment once access can be arranged with those customers.
In the meantime, we will keep this incident open and continue to monitor the situation closely.
At this stage, we do not expect any further impact.
Thank you for your patience.
We have observed stability across the site after identifying and isolating the issue to specific equipment.
We will be attending the site to replace the affected equipment once access can be arranged with those customers.
In the meantime, we will keep this incident open and continue to monitor the situation closely.
At this stage, we do not expect any further impact.
Thank you for your patience.
Update (17 Jun 2026 10:33hrs)
Following our initial investigation, we believe the issue is affecting a small number of customers due to faulty hardware. We are currently working to identify and isolate the impacted cases to prevent any wider disruption, and will then arrange replacement of the affected equipment.
This may result in us sending an engineer to site to door knock for emergency visits for affected customers if necessary.
We will continue to monitor the situation closely and provide further updates as soon as they become available.
Please DO NOT reset your equipment.
Following our initial investigation, we believe the issue is affecting a small number of customers due to faulty hardware. We are currently working to identify and isolate the impacted cases to prevent any wider disruption, and will then arrange replacement of the affected equipment.
This may result in us sending an engineer to site to door knock for emergency visits for affected customers if necessary.
We will continue to monitor the situation closely and provide further updates as soon as they become available.
Please DO NOT reset your equipment.
399927 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(17 Jun 2026 08:24hrs)
Status: Currently open.
Location: Buxton SK17.
Location: Buxton SK17.
There is third party maintenance taking place between the hours of 23:00 on 18/06/2026 through to 06:00 on 19/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398290 MAINTENANCE AFFECTING SERVICES Last updated:(17 Jun 2026 08:21hrs)
Status: Currently open.
Location: Sudbury CO10.
Location: Sudbury CO10.
There is maintenance taking place between the hours of 08:00 and 17:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
398706 MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 08:00hrs)
Status: Closed.
Location: Daventry NN11.
Location: Daventry NN11.
There is maintenance taking place between the hours of 06:00 and 08:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 08:00hrs)
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 08:00hrs.
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 08:00hrs.
398874 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 08:00hrs)
Status: Closed.
Location: Gravesham DA11.
Location: Gravesham DA11.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 08:00hrs)
This incident was closed on Thursday, June 18th, 2026 at 08:00hrs.
This incident was closed on Thursday, June 18th, 2026 at 08:00hrs.
397075 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 07:59hrs)
Status: Closed.
Location: Wolverhampton WV10,DY3,WV5, Stourbridge DY8.
Location: Wolverhampton WV10,DY3,WV5, Stourbridge DY8.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 07:59hrs)
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 07:59hrs.
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 07:59hrs.
396922 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 07:59hrs)
Status: Closed.
Location: Wolverhampton WV11, Stafford ST19.
Location: Wolverhampton WV11, Stafford ST19.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 07:59hrs)
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 07:59hrs.
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 07:59hrs.
398292 MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 07:58hrs)
Status: Closed.
Location: Maidstone ME17.
Location: Maidstone ME17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 17/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 07:58hrs)
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 07:58hrs.
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 07:58hrs.
400057 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 07:52hrs)
Status: Closed.
Location: Coventry CV3.
Location: Coventry CV3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 07:52hrs)
This incident was closed on Thursday, June 18th, 2026 at 07:52hrs.
This incident was closed on Thursday, June 18th, 2026 at 07:52hrs.
400103 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 07:51hrs)
Status: Closed.
Location: Stockport CV3.
Location: Stockport CV3.
There is third party maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 07:51hrs)
This incident was closed on Thursday, June 18th, 2026 at 07:51hrs.
This incident was closed on Thursday, June 18th, 2026 at 07:51hrs.
397369 MAINTENANCE AFFECTING SERVICES Last updated:(18 Jun 2026 04:47hrs)
Status: Closed.
Location: London DY8.
Location: London DY8.
There is maintenance taking place between the hours of 00:00 and 06:00 on 18/06/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (18 Jun 2026 04:47hrs)
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 04:47hrs.
This Planned Maintenance was completed on Thursday, June 18th, 2026 at 04:47hrs.
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