Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
372609: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(06 Nov 2025 16:19hrs)
Status: Currently open.
Location: Deeside CH5.
Location: Deeside CH5.
We have a network incident in the Deeside CH5 area affecting a small number of phone and Internet services. Our team are looking into this and will provide an update by 18:20.
Please do not reset your equipment.
Please do not reset your equipment.
Update (06 Nov 2025 23:58hrs)
Engineers have visited site this evening and have found ongoing building works in a fenced off area, that have impacted some fibre optic cables.
Engineers will re-visit site in the morning.
We will update you again by 09:00 07/11/2025.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Engineers have visited site this evening and have found ongoing building works in a fenced off area, that have impacted some fibre optic cables.
Engineers will re-visit site in the morning.
We will update you again by 09:00 07/11/2025.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (06 Nov 2025 18:53hrs)
We are still waiting for our engineer to reach site. Their current ETA is 21:30.
We apologise for there being no new information.
We will update you again by 21:30.
We are still waiting for our engineer to reach site. Their current ETA is 21:30.
We apologise for there being no new information.
We will update you again by 21:30.
372207: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2025 08:28hrs)
Status: Currently open.
Location: Somerset BA8.
Location: Somerset BA8.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
371756: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2025 08:27hrs)
Status: Currently open.
Location: Wakefield WF1.
Location: Wakefield WF1.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
370848: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2025 08:26hrs)
Status: Currently open.
Location: Wiltshire SN12.
Location: Wiltshire SN12.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
367118: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2025 08:25hrs)
Status: Currently open.
Location: Gloucester GL2 GL3.
Location: Gloucester GL2 GL3.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
366542: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2025 08:24hrs)
Status: Currently open.
Location: Chesterfield S40.
Location: Chesterfield S40.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369359: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:24hrs)
Status: Currently open.
Location: Wolverhampton WV11.
Location: Wolverhampton WV11.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369358: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:23hrs)
Status: Currently open.
Location: Stafford ST19.
Location: Stafford ST19.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 06:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369354: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:22hrs)
Status: Currently open.
Location: Birmingham B24.
Location: Birmingham B24.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 07:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
369351: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(05 Nov 2025 08:21hrs)
Status: Currently open.
Location: Tamworth B79 B78.
Location: Tamworth B79 B78.
There is essential maintenance taking place between the hours 23:00 on 06/11/2025 until 07:00 on 07/11/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
