Incidents and Planned Maintenance
There are 12 incidents or planned maintenances that may be affecting customers on our network.
364364 MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:08hrs)
Status: Currently open.
Location: Swindon SN26.
Location: Swindon SN26.
There is essential maintenance taking place between the hours of 06:00 and 08:00 on 22/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
360570 MAINTENANCE AFFECTING SERVICES Last updated:(18 Sep 2025 08:20hrs)
Status: Currently open.
Location: Soham CB7.
Location: Soham CB7.
There is essential maintenance taking place between the hours of 09:00 and 16:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
362891 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:04hrs)
Status: Closed.
Location: Bournemouth BH9.
Location: Bournemouth BH9.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 08:04hrs)
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:04hrs.
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:04hrs.
361902 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:04hrs)
Status: Closed.
Location: Martello Lakes CT21, Folkstone CT18.
Location: Martello Lakes CT21, Folkstone CT18.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 08:04hrs)
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:04hrs.
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:04hrs.
361898 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:03hrs)
Status: Closed.
Location: Chelmsford CM1.
Location: Chelmsford CM1.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 08:03hrs)
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:03hrs.
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:03hrs.
361650 MAINTENANCE AFFECTING PHONE SERVICES Last updated:(19 Sep 2025 08:03hrs)
Status: Closed.
Location: Multiple Locations.
Location: Multiple Locations.
There is maintenance taking place between the hours of 23:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 08:03hrs)
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:03hrs.
This Planned Maintenance was completed on Friday, September 19th, 2025 at 08:03hrs.
365170 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:02hrs)
Status: Closed.
Location: Caddington LU1.
Location: Caddington LU1.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 08:02hrs)
This incident was closed on Friday, September 19th, 2025 at 08:02hrs.
This incident was closed on Friday, September 19th, 2025 at 08:02hrs.
365135 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:01hrs)
Status: Closed.
Location: Cardiff CF5.
Location: Cardiff CF5.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 08:01hrs)
This incident was closed on Friday, September 19th, 2025 at 08:01hrs.
This incident was closed on Friday, September 19th, 2025 at 08:01hrs.
365127 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 08:00hrs)
Status: Closed.
Location: Porthcawl CF36.
Location: Porthcawl CF36.
There is essential third party maintenance taking place between the hours of 20:00 on 18/09/2025 until 06:00 on 19/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 08:00hrs)
This incident was closed on Friday, September 19th, 2025 at 08:00hrs.
This incident was closed on Friday, September 19th, 2025 at 08:00hrs.
362113 MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 07:57hrs)
Status: Closed.
Location: Cirencester GL7.
Location: Cirencester GL7.
There is maintenance taking place between the hours of 09:00 and 16:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 07:57hrs)
This Planned Maintenance was completed on Friday, September 19th, 2025 at 07:57hrs.
This Planned Maintenance was completed on Friday, September 19th, 2025 at 07:57hrs.
360739 MAINTENANCE AFFECTING SERVICES Last updated:(19 Sep 2025 07:57hrs)
Status: Closed.
Location: Cambridge CB24.
Location: Cambridge CB24.
There is maintenance taking place between the hours of 08:00 and 16:00 on 18/09/2025 Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (19 Sep 2025 07:57hrs)
This Planned Maintenance was completed on Friday, September 19th, 2025 at 07:57hrs.
This Planned Maintenance was completed on Friday, September 19th, 2025 at 07:57hrs.
365592: INCIDENT AFFECTING INTERNET SERVICES Last updated:(18 Sep 2025 16:06hrs)
Status: Closed.
Location: Colchester CO3 CO6 CO3 CO11.
Location: Colchester CO3 CO6 CO3 CO11.
We have a network incident in Colchester CO3 CO6 CO3 CO11 affecting internet services. Our team are looking into this and will provide an update by 18:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (18 Sep 2025 16:06hrs)
This incident was closed on Thursday, September 18th, 2025 at 16:06hrs.
This incident was closed on Thursday, September 18th, 2025 at 16:06hrs.
Update (18 Sep 2025 16:06hrs)
Work to restore service was completed at 15:56 on 18/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 15:56 on 18/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
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Ellen Street
Cardiff
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