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Incidents

Incidents and Planned Maintenance

There are 12 incidents or planned maintenances that may be affecting customers on our network.

393877: INCIDENT AFFECTING INTERNET AND PHONE SERVICES   Last updated:(27 Apr 2026 12:04hrs)
Status: Currently open.
Location: Tockwith YO23 YO25 YO26.
We have a network incident in Tockwith YO23 YO25 YO26 affecting phone and internet services. Our team are looking into this and will provide an update by 14:00.

Please do not reset your equipment.
Update (27 Apr 2026 13:39hrs)
We’ve identified that the issue is not within our systems, but originates from one of our third-party providers.
Their team is actively working on a fix.

We will update you again by 16:00.
392134: MAINTENANCE AFFECTING SERVICES   Last updated:(27 Apr 2026 08:50hrs)
Status: Currently open.
Location: Great Dunmow CM6.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 28/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
391636: MAINTENANCE AFFECTING TV SERVICES   Last updated:(27 Apr 2026 08:49hrs)
Status: Currently open.
Location: Dartford DA1.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
390012: MAINTENANCE AFFECTING TV SERVICES   Last updated:(27 Apr 2026 08:47hrs)
Status: Currently open.
Location: Ilford IG6.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026. Customers may experience an interruption to TV services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
390010: MAINTENANCE AFFECTING TV SERVICES   Last updated:(27 Apr 2026 08:46hrs)
Status: Currently open.
Location: High Wycombe HP11.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026 affecting TV services only. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
392811: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(27 Apr 2026 08:45hrs)
Status: Currently open.
Location: Musselburgh EH21.
There is essential emergency maintenance taking place between the hours 00:00 until 05:00 on 28/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
392781: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(27 Apr 2026 08:43hrs)
Status: Currently open.
Location: Kingstone HR2.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 28/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
392779: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(27 Apr 2026 08:42hrs)
Status: Currently open.
Location: Exeter EX5.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 28/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause
No updates for this incident yet.
390006: MAINTENANCE AFFECTING SERVICES   Last updated:(24 Apr 2026 08:36hrs)
Status: Currently open.
Location: Bedford SG17.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
No updates for this incident yet.
392743: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(27 Apr 2026 08:38hrs)
Status: Closed.
Location: Shifnal TF11.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (27 Apr 2026 08:38hrs)
This Planned Maintenance was completed on Monday, April 27th, 2026 at 08:38hrs.
392777: THIRD PARTY MAINTENANCE AFFECTING SERVICES   Last updated:(27 Apr 2026 08:38hrs)
Status: Closed.
Location: Bordon GU35.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (27 Apr 2026 08:38hrs)
This Planned Maintenance was completed on Monday, April 27th, 2026 at 08:38hrs.
393030: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES   Last updated:(27 Apr 2026 08:38hrs)
Status: Closed.
Location: Derby DE3.
There is third party emergency maintenance taking place between the hours of 00:00 and 06:00 Monday 27/04/2026. Customers may experience an interruption to services during this time.

Please do not reset your equipment during this period.

We apologise for the inconvenience this may cause.
Update (27 Apr 2026 08:38hrs)
This incident was closed on Monday, April 27th, 2026 at 08:38hrs.

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