Incidents and Planned Maintenance
There are 9 incidents or planned maintenances that may be affecting customers on our network.
388901: MAINTENANCE AFFECTING SERVICES Last updated:(28 Apr 2026 08:17hrs)
Status: Currently open.
Location: Birmingham B5.
Location: Birmingham B5.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 29/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
393238: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Apr 2026 08:16hrs)
Status: Currently open.
Location: Chester Le Street DH3.
Location: Chester Le Street DH3.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
393241: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Apr 2026 08:15hrs)
Status: Currently open.
Location: Oswestry SY11.
Location: Oswestry SY11.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
393148: EMERGENCY THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Apr 2026 08:14hrs)
Status: Currently open.
Location: Stockton-on-Tees TS19.
Location: Stockton-on-Tees TS19.
There is essential emergency maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
392440: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Apr 2026 08:12hrs)
Status: Currently open.
Location: Sunderland SR3 SR4.
Location: Sunderland SR3 SR4.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 29/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
No updates for this incident yet.
391636: MAINTENANCE AFFECTING TV SERVICES Last updated:(27 Apr 2026 08:49hrs)
Status: Currently open.
Location: Dartford DA1.
Location: Dartford DA1.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
392134: MAINTENANCE AFFECTING SERVICES Last updated:(28 Apr 2026 16:55hrs)
Status: Closed.
Location: Great Dunmow CM6.
Location: Great Dunmow CM6.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 28/04/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (28 Apr 2026 16:55hrs)
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 16:55hrs.
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 16:55hrs.
390010: MAINTENANCE AFFECTING TV SERVICES Last updated:(28 Apr 2026 15:56hrs)
Status: Closed.
Location: High Wycombe HP11.
Location: High Wycombe HP11.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026 affecting TV services only. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (28 Apr 2026 15:56hrs)
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 15:56hrs.
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 15:56hrs.
390012: MAINTENANCE AFFECTING TV SERVICES Last updated:(28 Apr 2026 13:24hrs)
Status: Closed.
Location: Ilford IG6.
Location: Ilford IG6.
There is essential maintenance taking place between the hours 08:00 until 17:00 on 28/04/2026. Customers may experience an interruption to TV services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause
Update (28 Apr 2026 13:24hrs)
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 13:24hrs.
This Planned Maintenance was completed on Tuesday, April 28th, 2026 at 13:24hrs.
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