There are 10 incidents or planned maintenances that may be affecting customers on our network.
327766: MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:46hrs)
Status: Currently open.
Location: Swindon SN6.
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
324750: MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:45hrs)
Status: Currently open.
Location: Birmingham B1.
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
327078: MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:43hrs)
Status: Currently open.
Location: Colchester CO9.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
328775: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:42hrs)
Status: Currently open.
Location: London TW8 TW9.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
328429: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:38hrs)
Status: Currently open.
Location: Leicestershire LE17 Rugby CV21 CV23.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
328289: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:36hrs)
Status: Currently open.
Location: Norfolk NR19.
There is essential emergency maintenance taking place between the hours of 00:00 until 06:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
327013: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:35hrs)
Status: Currently open.
Location: Swindon SN26.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
326604: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(02 Dec 2024 08:33hrs)
Status: Currently open.
Location: Leicester LE9.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 03/12/2024. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
329572: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(02 Dec 2024 19:19hrs)
Status: Closed.
Location: Hanham BS15.
We are currently experiencing a network incident in Hanham BS15 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (02 Dec 2024 19:19hrs)
This incident was closed on Monday, December 2nd, 2024 at 19:19hrs.
Update (02 Dec 2024 19:19hrs)
Work to restore service was completed at 19:00 on 02/12/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
328712: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(02 Dec 2024 19:17hrs)
Status: Closed.
Location: Cornwall PL31.
We are currently experiencing a network incident in the Cornwall PL31 area affecting voice and broadband Internet services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (02 Dec 2024 19:17hrs)
This incident was closed on Monday, December 2nd, 2024 at 19:17hrs.
Update (02 Dec 2024 19:17hrs)
Work to replace failed equipment and restore service was completed at 18:35 on 02/12/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (02 Dec 2024 15:38hrs)
Engineers have been investigating the problem and found a key piece of equipment has failed.
We are currently arranging for a replacement part to arrive on site, ETA 19:00.
Our field engineer will attend site to replace the equipment.
We will continue to work to resolve this issue and a further update will be provided as soon as possible.
