Incidents and Planned Maintenance
There are 16 incidents or planned maintenances that may be affecting customers on our network.
418746 : MAINTENANCE AFFECTING SERVICES: Last updated:(09 Nov 2026 11:27hrs)
Status: Currently open.
Location: HERTFORDSHIRE EN8.
Location: HERTFORDSHIRE EN8.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414374 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:58hrs)
Status: Currently open.
Location: LONDON N1.
Location: LONDON N1.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
420444 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(09 Nov 2026 10:57hrs)
Status: Currently open.
Location: Coventry, CV5.
Location: Coventry, CV5.
We are currently investigating a network incident in Coventry that is affecting phone and internet services. Our engineers are actively working to identify the cause and restore service. The next update will be provided by 13:00.
Initial remote diagnostics indicate that the outage may be due to fibre damage. Engineers are en route to the affected area to confirm the impact and localise the fault.
Please do not reset your equipment at this time, as this is unlikely to restore service and may delay connectivity once the issue has been resolved.
Initial remote diagnostics indicate that the outage may be due to fibre damage. Engineers are en route to the affected area to confirm the impact and localise the fault.
Please do not reset your equipment at this time, as this is unlikely to restore service and may delay connectivity once the issue has been resolved.
No updates for this incident yet.
411835 : MAINTENANCE AFFECTING SERVICES: Last updated:(09 Nov 2026 10:52hrs)
Status: Currently open.
Location: PEVENSEY BN23, BN24.
Location: PEVENSEY BN23, BN24.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
419751 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(09 Nov 2026 10:18hrs)
Status: Currently open.
Location: HUDDERSFIELD HD0.
Location: HUDDERSFIELD HD0.
There is essential third party maintenance taking place between the hours of 22:00 on Monday 09/11/2026 until 08:00 Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
419750 - THIRD PARTY WORKS - SERVICE AFFECTING Last updated:(09 Nov 2026 10:15hrs)
Status: Currently open.
Location: BRADFORD BD6, BD12.
Location: BRADFORD BD6, BD12.
There is essential third party maintenance taking place between the hours of 22:00 on Monday 09/11/2026 until 08:00 Tuesday 10/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417513 : MAINTENANCE AFFECTING SERVICES Last updated:(07 Nov 2026 10:45hrs)
Status: Currently open.
Location: NN17, NN18 Corby.
Location: NN17, NN18 Corby.
There is essential maintenance taking place between the hours of 09:00 and 15:00 on Monday 09/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
420182: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(06 Nov 2026 17:42hrs)
Status: Currently open.
Location: Billinghurst RH14.
Location: Billinghurst RH14.
We have a network incident in Billingshurst affecting a small number of phone and Internet services. Our team are looking into this and will provide an update on Mon 09/11/2026.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Nov 2026 08:56hrs)
Following attendance by our engineering team on Friday 06/11/2026, we identified significant fibre damage on site. Due to the extent of the damage, a specialist engineering team is required to complete the necessary repairs.
Although the damage is extensive, it is located in an area that affects only a small number of customers, helping to minimise the overall impact.
We are actively pursuing an update on the specialist team's attendance and will provide further information as soon as their attendance has been confirmed.
We apologise for the inconvenience caused and thank you for your patience while we work to resolve this issue.
Following attendance by our engineering team on Friday 06/11/2026, we identified significant fibre damage on site. Due to the extent of the damage, a specialist engineering team is required to complete the necessary repairs.
Although the damage is extensive, it is located in an area that affects only a small number of customers, helping to minimise the overall impact.
We are actively pursuing an update on the specialist team's attendance and will provide further information as soon as their attendance has been confirmed.
We apologise for the inconvenience caused and thank you for your patience while we work to resolve this issue.
417656 : MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2026 15:52hrs)
Status: Currently open.
Location: SN7 Oxfordshire.
Location: SN7 Oxfordshire.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Monday 09/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
417173 : MAINTENANCE AFFECTING SERVICES Last updated:(06 Nov 2026 15:44hrs)
Status: Currently open.
Location: NN17, NN18 Corby.
Location: NN17, NN18 Corby.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on Monday 09/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
418210 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:10hrs)
Status: Closed.
Location: B5 Birmingham.
Location: B5 Birmingham.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:10hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
418205 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:10hrs)
Status: Closed.
Location: B61 Birmingham.
Location: B61 Birmingham.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:10hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:10hrs.
418202: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:09hrs)
Status: Closed.
Location: B31 Birmingham.
Location: B31 Birmingham.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:09hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:09hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:09hrs.
418203 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:08hrs)
Status: Closed.
Location: B98 Worcestershire.
Location: B98 Worcestershire.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:08hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:08hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:08hrs.
418204 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:01hrs)
Status: Closed.
Location: B48 Worcestershire.
Location: B48 Worcestershire.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:01hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:01hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:01hrs.
418145: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Nov 2026 10:00hrs)
Status: Closed.
Location: WR4 Worcester.
Location: WR4 Worcester.
There is essential third party maintenance taking place between the hours of 06:00 and 15:00 on Saturday 07/11/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Nov 2026 10:00hrs)
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:00hrs.
This Planned Maintenance was completed on Monday, November 9th, 2026 at 10:00hrs.
Contact seethelight
Customer Services:
0800 331 7638
E-mail:
Contact Us
Address:
Driscoll 2
Ellen Street
Cardiff
CF10 4BP
