Incidents and Planned Maintenance
There are 6 incidents or planned maintenances that may be affecting customers on our network.
383113 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 09:19hrs)
Status: Currently open.
Location: OX1, OX14 Radley.
Location: OX1, OX14 Radley.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382925 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 09:16hrs)
Status: Currently open.
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382347 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 09:08hrs)
Status: Currently open.
Location: RH10 Crawley, RH11 West Sussex.
Location: RH10 Crawley, RH11 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383097: MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 08:22hrs)
Planned Maintenance: Due to be completed 09 Feb 2026
Status: Closed.
Location: HP9 Beaconsfield.
Status: Closed.
Location: HP9 Beaconsfield.
There is emergency maintenance taking place between the hours of 06:00 to 08:00 on Monday 09/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (09 Feb 2026 08:22hrs)
This incident was closed on Monday, February 9th, 2026 at 08:22hrs.
This incident was closed on Monday, February 9th, 2026 at 08:22hrs.
383402: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(08 Feb 2026 15:37hrs)
Status: Closed.
Location: Dunbar EH42.
Location: Dunbar EH42.
We have a network incident in Dunbar EH42 affecting phone and internet services. Our team are looking into this and will provide an update by 11:45.
Please do not reset your equipment.
Please do not reset your equipment.
Update (08 Feb 2026 15:37hrs)
This incident was closed on Sunday, February 8th, 2026 at 15:37hrs.
This incident was closed on Sunday, February 8th, 2026 at 15:37hrs.
Update (08 Feb 2026 15:37hrs)
Our engineer is now on site and have located a power issue, we have restored power and are now seeing services restore as of 15:30 08/02/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Our engineer is now on site and have located a power issue, we have restored power and are now seeing services restore as of 15:30 08/02/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Feb 2026 11:45hrs)
We have dispatched engineers to the site in order to carry out further checks, they are currently expected to arrive around 3PM today. We will provide further updates once they have reached site.
We have dispatched engineers to the site in order to carry out further checks, they are currently expected to arrive around 3PM today. We will provide further updates once they have reached site.
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