Incidents and Planned Maintenance
There are 11 incidents or planned maintenances that may be affecting customers on our network.
382243: MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:34hrs)
Status: Currently open.
Location: CT18 Kent.
Location: CT18 Kent.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
381478: MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:32hrs)
Status: Currently open.
Location: CO6 Essex.
Location: CO6 Essex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
381802:MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:31hrs)
Status: Currently open.
Location: CO11 Essex.
Location: CO11 Essex.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
377180: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:17hrs)
Status: Currently open.
Location: LS12 Leeds.
Location: LS12 Leeds.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
376450: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:16hrs)
Status: Currently open.
Location: PO19 West Sussex.
Location: PO19 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
376401: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 08:14hrs)
Status: Currently open.
Location: NR13, NR10, NR6 & NR8 Norfolk.
Location: NR13, NR10, NR6 & NR8 Norfolk.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Wednesday 11/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
Please do not reset your equipment during this period.
No updates for this incident yet.
383113 : EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Feb 2026 09:19hrs)
Status: Currently open.
Location: OX1, OX14 Radley.
Location: OX1, OX14 Radley.
There is emergency maintenance taking place between the hours of 08:00 and 17:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
382233: MAINTENANCE AFFECTING SERVICES Last updated:(28 Jan 2026 14:47hrs)
Status: Currently open.
Location: Lincolnshire PE22.
Location: Lincolnshire PE22.
There is essential maintenance taking place between the hours of 00:00 and 06:00 on Thursday 12/02/2026.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
383517:INCIDENT AFFECTING INTERNET SERVICES Last updated:(10 Feb 2026 08:04hrs)
Status: Closed.
Location: AB15, AB39 and AB51.
Location: AB15, AB39 and AB51.
We are currently aware of reports from multiple customers experiencing slower-than-expected connection speeds in postcode areas AB15, AB39 and AB51. Our engineering teams are actively investigating the issue.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
We will provide a further update within the next two hours or sooner if more information becomes available.
Thank you for your patience while we work to restore normal service levels.
Update (10 Feb 2026 08:04hrs)
This incident was closed on Tuesday, February 10th, 2026 at 08:04hrs.
This incident was closed on Tuesday, February 10th, 2026 at 08:04hrs.
Update (10 Feb 2026 08:04hrs)
Work to restore service was completed at 08:00 on Tuesday 10/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Work to restore service was completed at 08:00 on Tuesday 10/02/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (10 Feb 2026 07:44hrs)
The team continues to closely monitor the performance of the affected areas and is currently observing no signs of broadband service degradation.
We will provide further updates as soon as new information becomes available.
The team continues to closely monitor the performance of the affected areas and is currently observing no signs of broadband service degradation.
We will provide further updates as soon as new information becomes available.
Update (09 Feb 2026 17:49hrs)
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.
We are now observing customer connection speeds returning to normal across the affected areas. Our teams will continue to monitor performance closely overnight in case of any further issues. A further update will be provided in the morning.
382347 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 07:43hrs)
Status: Closed.
Location: RH10 Crawley, RH11 West Sussex.
Location: RH10 Crawley, RH11 West Sussex.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Feb 2026 07:43hrs)
This Planned Maintenance was completed on Tuesday, February 10th, 2026 at 07:43hrs.
This Planned Maintenance was completed on Tuesday, February 10th, 2026 at 07:43hrs.
382925 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(10 Feb 2026 07:36hrs)
Status: Closed.
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
Location: CB23, PE19, CB6 , CB7, MK44, PE13, PE19, PE30, PE31, PE15, PE28, SG19, SG8, CB7.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on Tuesday 10/02/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (10 Feb 2026 07:36hrs)
This Planned Maintenance was completed on Tuesday, February 10th, 2026 at 07:36hrs.
This Planned Maintenance was completed on Tuesday, February 10th, 2026 at 07:36hrs.
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