There are 8 incidents or planned maintenances that may be affecting customers on our network.
299869 : MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(19 Apr 2024 09:00hrs)
Status: Currently open.
Location: Littlehampton BN17.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Monday 22/04/2024. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
299473 : MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(19 Apr 2024 08:54hrs)
Status: Currently open.
Location: Horsham, RH13.
There is essential maintenance taking place between the hours of 09:00 and 17:00 on Monday 22/04/2024. Customers may experience an interruption to services for up to 2 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
300997 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(18 Apr 2024 08:21hrs)
Status: Currently open.
Location: Peterborough, PE2.
There is essential Third Party maintenance taking place between the hours of 09:00 and 1700 on Friday 19/04/2024. Customers may experience an interruption to services for up to 4 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301402:INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(20 Apr 2024 03:58hrs)
Status: Closed.
Location: Multiple BA13 BS35 BS15 SN12 BA2 BS4 BS6 BS16.
We are currently experiencing a network incident in Multiple locations in the south west affecting voice and data services.
Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (20 Apr 2024 03:58hrs)
This incident was closed on Saturday, April 20th, 2024 at 03:58hrs.
Update (20 Apr 2024 03:58hrs)
Work to restore service was completed at 03:22 on 20/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (20 Apr 2024 03:09hrs)
Third party Engineers have arrived at the Exchange and have begun investigations.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Update (20 Apr 2024 01:03hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in these areas.
They have tasked an Engineer to arrive at the Exchange and their current ETA is 02:30.
We are working with the provider to resolve this issue and a further update will be provided at 03:00.
We apologise again for the inconvenience caused and thank you for your patience.
301350: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(19 Apr 2024 22:44hrs)
Status: Closed.
Location: Stonehaven AB39.
We are currently experiencing a network incident in the Stonehaven AB39 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (19 Apr 2024 22:44hrs)
This incident was closed on Friday, April 19th, 2024 at 22:44hrs.
Update (19 Apr 2024 22:43hrs)
Work to restore service was completed at 22:32 on 19/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (19 Apr 2024 21:36hrs)
The Engineer has arrived on site and is now just waiting on the Courier to arrive with the replacement equipment. The Replacement equipment we expect to arrive in the next 20 minutes.
Work will then begin to replace the faulty equipment and we will be able to restore services.
We apologise again for the inconvenience caused and thank you for your patience.
Update (19 Apr 2024 18:27hrs)
Our third party Engineer should arrive at site at 21:30 to begin swapping equipment. A Further update will be provided at this time or if there are any changes.
We apologise again for the inconvenience caused and thank you for your patience.
Update (19 Apr 2024 16:44hrs)
We have discovered that a piece of equipment on site has failed and needs replacing. We are currently arranging for a 3rd party engineer to attend and perform this work.
We will provided a further update when we have confirmation that the engineer is on their way, or by 20:00 at the latest.
We apologise again for the inconvenience caused and thank you for your patience.
299361 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(19 Apr 2024 15:20hrs)
Status: Closed.
Location: Canalside, GU21 / Surrey, KT16.
There is essential Third Party maintenance taking place between the hours of 00:00 and 06:00 on Monday 22/04/2024. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Apr 2024 15:20hrs)
This Planned Maintenance was completed on Friday, April 19th, 2024 at 15:20hrs.
299366 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(19 Apr 2024 15:19hrs)
Status: Closed.
Location: East Suffolk, IP19 / LOWESTOFT NR32.
There is essential Third Party maintenance taking place between the hours of 00:00 and 06:00 on Monday 22/04/2024. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Apr 2024 15:19hrs)
This Planned Maintenance was completed on Friday, April 19th, 2024 at 15:19hrs.
299460 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(19 Apr 2024 15:19hrs)
Status: Closed.
Location: Malvern Hills,WR13.
There is essential Third Party maintenance taking place between the hours of 00:00 and 06:00 on Monday 22/04/2024. Customers may experience an interruption to services for up to 6 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (19 Apr 2024 15:19hrs)
This Planned Maintenance was completed on Friday, April 19th, 2024 at 15:19hrs.
