Incidents and Planned Maintenance
There are 10 incidents or planned maintenances that may be affecting customers on our network.
411076 MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 08:01hrs)
Status: Currently open.
Location: Tetbury GL8.
Location: Tetbury GL8.
There is essential maintenance taking place between the hours of 08:00 and 16:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412031 MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 08:00hrs)
Status: Currently open.
Location: Catford SE6.
Location: Catford SE6.
There is essential maintenance taking place between the hours of 08:00 and 17:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413161 MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 07:57hrs)
Status: Currently open.
Location: Multiple Locations.
Location: Multiple Locations.
There is essential third party maintenance taking place between the hours of 01:00 and 02:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Affected postcode areas:
CT6,CT9,CV3,RM9,E8,E16,NN11,DN40,DN11,Y025,HU15
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas:
CT6,CT9,CV3,RM9,E8,E16,NN11,DN40,DN11,Y025,HU15
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
413114 MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 07:53hrs)
Status: Currently open.
Location: Multiple locations.
Location: Multiple locations.
There is essential third party maintenance taking place between the hours of 01:00 and 02:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Affected postcode areas:
AB51,B16,BH9,TA6,RG31,RG7,CF71,TN27,CO3,CO6,CO5
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Affected postcode areas:
AB51,B16,BH9,TA6,RG31,RG7,CF71,TN27,CO3,CO6,CO5
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
412674 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 07:48hrs)
Status: Currently open.
Location: Tavistock PL19.
Location: Tavistock PL19.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
409392 THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 07:47hrs)
Status: Currently open.
Location: Aviemore PH22.
Location: Aviemore PH22.
There is essential third party maintenance taking place between the hours of 00:00 and 06:00 on 29/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
411388: MAINTENANCE AFFECTING SERVICES Last updated:(25 Sep 2026 09:06hrs)
Status: Currently open.
Location: Stockton on Tees TS19.
Location: Stockton on Tees TS19.
There is essential maintenance taking place between the hours of 08:00 and 16:00 Monday 28/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
407430: MAINTENANCE AFFECTING SERVICES Last updated:(25 Sep 2026 09:04hrs)
Status: Currently open.
Location: Olney MK46.
Location: Olney MK46.
There is essential maintenance taking place between the hours of 08:00 and 16:00 Monday 28/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414248: INCIDENT AFFECTING INTERNET SERVICES Last updated:(28 Sep 2026 11:28hrs)
Status: Closed.
Location: Goole, DN14.
Location: Goole, DN14.
We have a network incident in DN14 affecting internet services. Our team are looking into this and will provide an update by 13:00.
Please do not reset your equipment.
Please do not reset your equipment.
Update (28 Sep 2026 11:28hrs)
This incident was closed on Monday, September 28th, 2026 at 11:28hrs.
This incident was closed on Monday, September 28th, 2026 at 11:28hrs.
Update (28 Sep 2026 11:28hrs)
Following an extended period of monitoring, we have observed no further service interruptions at the site and are confident that the incident has been fully resolved.
We will continue to monitor the situation as a precaution; however, no further impact is anticipated.
Thank you for your patience and understanding throughout this incident.
Following an extended period of monitoring, we have observed no further service interruptions at the site and are confident that the incident has been fully resolved.
We will continue to monitor the situation as a precaution; however, no further impact is anticipated.
Thank you for your patience and understanding throughout this incident.
Update (28 Sep 2026 09:14hrs)
We have observed service recovery since 17:22 yesterday. Following extensive monitoring and validation checks, no further service interruptions have been detected since recovery.
We are currently awaiting final confirmation from our third-party vendor that no further impact is expected. Until this confirmation is received, we will keep this incident communication open and continue to provide updates as necessary.
Thank you for your patience and understanding.
We have observed service recovery since 17:22 yesterday. Following extensive monitoring and validation checks, no further service interruptions have been detected since recovery.
We are currently awaiting final confirmation from our third-party vendor that no further impact is expected. Until this confirmation is received, we will keep this incident communication open and continue to provide updates as necessary.
Thank you for your patience and understanding.
Update (27 Sep 2026 15:37hrs)
Third party carrier engineers are continuing to work to restore the large number of cables that have been damaged in this area and have advised that they will provide a further update by 14:00 on Monday 28th September.
Third party carrier engineers are continuing to work to restore the large number of cables that have been damaged in this area and have advised that they will provide a further update by 14:00 on Monday 28th September.
Update (26 Sep 2026 15:40hrs)
Our third-party carrier has provided an update regarding this outage. Their supplier has advised that their underground network has been subject to a significant criminal act, resulting in multiple fibre cables being cut across several locations.
Engineering teams are currently on site assessing the extent of the damage and developing recovery plans. Due to the scale of the damage, an estimated time for service restoration is not currently available.
We appreciate the impact this disruption is having and would like to reassure customers that all parties are working to restore services as quickly and safely as possible.
We will continue to monitor the situation and provide a further update by 14:00 on 27/09/2026, or sooner should any significant developments be received.
Our third-party carrier has provided an update regarding this outage. Their supplier has advised that their underground network has been subject to a significant criminal act, resulting in multiple fibre cables being cut across several locations.
Engineering teams are currently on site assessing the extent of the damage and developing recovery plans. Due to the scale of the damage, an estimated time for service restoration is not currently available.
We appreciate the impact this disruption is having and would like to reassure customers that all parties are working to restore services as quickly and safely as possible.
We will continue to monitor the situation and provide a further update by 14:00 on 27/09/2026, or sooner should any significant developments be received.
Update (26 Sep 2026 12:30hrs)
Engineers currently on site investigating the issue have identified a fault within our third-party carrier's network. The carrier is arranging for their own engineers to attend and investigate further on their side.
We are awaiting further updates from the carrier and will provide our next update by 16:00
Engineers currently on site investigating the issue have identified a fault within our third-party carrier's network. The carrier is arranging for their own engineers to attend and investigate further on their side.
We are awaiting further updates from the carrier and will provide our next update by 16:00
412893: THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(28 Sep 2026 07:43hrs)
Status: Closed.
Location: Norwich NR13.
Location: Norwich NR13.
There is essential third party maintenance taking place between the hours of 23:00 and 05:00 between Sunday 27/09/2026 and Monday 28/09/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (28 Sep 2026 07:43hrs)
This Planned Maintenance was completed on Monday, September 28th, 2026 at 07:43hrs.
This Planned Maintenance was completed on Monday, September 28th, 2026 at 07:43hrs.
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