Incidents and Planned Maintenance
There are 5 incidents or planned maintenances that may be affecting customers on our network.
415442: EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Oct 2026 08:30hrs)
Status: Currently open.
Location: Kent ME10.
Location: Kent ME10.
There is essential maintenance taking place between the hours 08:00 until 15:00 on 12/10/2026. Customers may experience an interruption of their services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
414179: MAINTENANCE AFFECTING SERVICES Last updated:(09 Oct 2026 08:23hrs)
Status: Currently open.
Location: Southampton SO14.
Location: Southampton SO14.
There is essential maintenance taking place between the hours 08:00 until 16:00 on 12/10/2026. Customers may experience an interruption of their services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415421: THIRD PARTY EMERGENCY MAINTENANCE AFFECTING SERVICES Last updated:(09 Oct 2026 08:21hrs)
Status: Currently open.
Location: Norfolk NR10 NR6.
Location: Norfolk NR10 NR6.
There is essential maintenance taking place between the hours 00:00 until 06:00 on 11/10/2026. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
415927: INCIDENT AFFECTING INTERNET SERVICES Last updated:(07 Oct 2026 20:11hrs)
Status: Currently open.
Location: Huntingdon PE28.
Location: Huntingdon PE28.
We have a network incident in Huntingdon PE28 affecting Internet services. Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Please do not reset your equipment.
Update (09 Oct 2026 16:00hrs)
We have worked with our third-party supplier to identify and resolve a fault within their network that impacted services at this site, and we are confident that services are now stable.
Work to restore service was completed at 15:15 on 08/10/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
We have worked with our third-party supplier to identify and resolve a fault within their network that impacted services at this site, and we are confident that services are now stable.
Work to restore service was completed at 15:15 on 08/10/2026.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (08 Oct 2026 11:07hrs)
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Our engineers are on-site performing equipment checks. We are continuing to investigate the issues causing drops in service, with our third-party provider.
Further updates will be provided once new information becomes available.
Update (07 Oct 2026 20:18hrs)
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
Our engineers have completed their initial investigation and confirmed that the fault is with a third-party connectivity provider rather than the OFNL network.
We are working closely with the provider to investigate the issue and restore normal service as quickly as possible.
We apologise for the disruption and inconvenience caused and thank you for your continued patience.
416323: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 Oct 2026 22:06hrs)
Status: Closed.
Location: Loddon NR14.
Location: Loddon NR14.
We have a network incident in Loddon NR14 affecting Internet services. Our team are looking into this and will provide an update by 11:30.
Please do not reset your equipment.
Please do not reset your equipment.
Update (11 Oct 2026 22:06hrs)
This incident was closed on Sunday, October 11th, 2026 at 22:06hrs.
This incident was closed on Sunday, October 11th, 2026 at 22:06hrs.
Update (11 Oct 2026 21:59hrs)
Engineers have replaced a faulty part on site and monitored services to ensure they recover.
Work to restore service was completed at 21:38 on 11/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Engineers have replaced a faulty part on site and monitored services to ensure they recover.
Work to restore service was completed at 21:38 on 11/10/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (11 Oct 2026 21:42hrs)
Engineers on site have located the fault and are currently working to restore service. Our next update will be 22:30.
Engineers on site have located the fault and are currently working to restore service. Our next update will be 22:30.
Update (11 Oct 2026 19:35hrs)
Engineers are currently on their way to site to continue investigations. our next update will be 21:30.
Engineers are currently on their way to site to continue investigations. our next update will be 21:30.
Update (11 Oct 2026 17:46hrs)
We are continuing to work with our third party provider on this issue, a further update will be provided by 19:30.
We are continuing to work with our third party provider on this issue, a further update will be provided by 19:30.
Update (11 Oct 2026 11:10hrs)
Engineers investigating the issue have identified an issue on our upstream carriers network and we are working with them to resolve the problem. A further update will be provided by 15:00
Engineers investigating the issue have identified an issue on our upstream carriers network and we are working with them to resolve the problem. A further update will be provided by 15:00
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