There are 5 incidents or planned maintenances that may be affecting customers on our network.
297967 : MAINTENANCE AFFECTING SERVICES Last updated:(18 Apr 2024 08:21hrs)
Status: Currently open.
Location: Bishops Stortford , CM23.
There is essential maintenance taking place between the hours of 09:00 and 1700 on Friday 19/04/2024. Customers may experience an interruption to services for up to 1 hour during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
300997 : THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(18 Apr 2024 08:21hrs)
Status: Currently open.
Location: Peterborough, PE2.
There is essential Third Party maintenance taking place between the hours of 09:00 and 1700 on Friday 19/04/2024. Customers may experience an interruption to services for up to 4 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
301266: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(19 Apr 2024 03:07hrs)
Status: Closed.
Location: Dartford DA1.
We are currently experiencing a network incident in Dartford, DA1 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (19 Apr 2024 03:07hrs)
This incident was closed on Friday, April 19th, 2024 at 03:07hrs.
Update (19 Apr 2024 03:06hrs)
Work to restore service was completed at 02:46 on 19/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (19 Apr 2024 00:46hrs)
An engineer is on their way to site to physically inspect our equipment and find the root cause of the outage.
We will provide a further update when there is a development, or by 04:00 at the latest.
We apologise again for the inconvenience caused and thank you for your patience.
301133: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(18 Apr 2024 18:14hrs)
Status: Closed.
Location: Dunmow CM6.
We are currently experiencing a network incident in the Dunmow CM6 area affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (18 Apr 2024 18:14hrs)
This incident was closed on Thursday, April 18th, 2024 at 18:14hrs.
Update (18 Apr 2024 18:14hrs)
Work to restore service was completed at 13:20 on 18/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (18 Apr 2024 12:10hrs)
Our engineers have been investigating the problem and have identified a fault with equipment that requires closer inspection.
We have requested a field engineer visits the site to inspect the equipment.
The field engineers current ETA is 13:00 hrs.
A further update will be provided as soon as possible
Please do not reset your equipment during this period.
301117: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES Last updated:(18 Apr 2024 18:04hrs)
Status: Closed.
Location: Southam, CV47.
We are currently experiencing a network incident in Southam, CV47 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (18 Apr 2024 18:04hrs)
This incident was closed on Thursday, April 18th, 2024 at 18:04hrs.
Update (18 Apr 2024 18:04hrs)
Work to restore service was completed at 16:42 on 18/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
Update (18 Apr 2024 14:31hrs)
Third party engineers have found a fibre fault and are currently waiting for a second team to come an assist them in resolving the fault.
We apologise again for the inconvenience caused and thank you for your patience.
Update (18 Apr 2024 11:27hrs)
Third Party Engineers have arrive don site and have commenced end to end testing to identify the fault location.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Update (18 Apr 2024 07:47hrs)
It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Update (18 Apr 2024 05:06hrs)
An engineer is on their way to site to investigate the cause of the outage.
We will provide a further update by 08:00.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
