There are 8 incidents or planned maintenances that may be affecting customers on our network.
355772: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(01 Jul 2025 16:38hrs)
Status: Currently open.
Location: Dudley DY8.
We have a network incident in Dudley DY8 area affecting a small number of phone and internet services.
Our team believe this issue relates to earlier fibre fix work on site.
We have arranged for fibre engineers to return to site tomorrow 02/07/2025 at 08:00 when we will provide a further update.
Please do not reset your equipment.
No updates for this incident yet.
355655 : THIRD PARTY MAINTENANCE AFFECTING SERVICES Last updated:(01 Jul 2025 12:15hrs)
Status: Currently open.
Location: Rotherham, S60.
There is essential third party maintenance taking place between the hours of 08:00 and 17:00 on Wednesday the 02/07/2025. Customers may experience an interruption to services for up to 3 hours during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
350620: MAINTENANCE AFFECTING SERVICES Last updated:(01 Jul 2025 08:29hrs)
Status: Currently open.
Location: Bristol BS3.
There is essential maintenance taking place between the hours of 09:00 until 16:00 on 02/07/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
353512: MAINTENANCE AFFECTING SERVICES Last updated:(01 Jul 2025 08:28hrs)
Status: Currently open.
Location: Essex CM3 Inverness IV2.
There is essential maintenance taking place between the hours of 06:00 until 08:00 on 02/07/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
350626: THIRD PARTY MAINTENANCE AFFECTING BROADBAND SERVICES Last updated:(01 Jul 2025 08:23hrs)
Status: Currently open.
Location: Durham DH7.
There is essential maintenance taking place between the hours of 00:00 until 06:00 on 02/07/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
355531: MAINTENANCE AFFECTING SERVICES Last updated:(30 Jun 2025 14:36hrs)
Status: Currently open.
Location: Dudley DY8.
There is essential emergency maintenance taking place between the hours of 09:00 until 17:00 on 01/07/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
No updates for this incident yet.
355791: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(01 Jul 2025 21:57hrs)
Status: Closed.
Location: Longhedge SP4.
We have a network incident in Longhedge SP4 affecting phone and internet services.
Our team are looking into this and will provide an update as soon as possible.
Please do not reset your equipment.
Update (01 Jul 2025 21:57hrs)
This incident was closed on Tuesday, July 1st, 2025 at 21:57hrs.
Update (01 Jul 2025 21:57hrs)
Work to restore service was completed at 21:28 01/07/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (01 Jul 2025 21:20hrs)
Engineers are onsite and have located the fibre fault.
The team is working to repair, and customers may experience service disruption until works are completed.
We apologise for the inconvenience caused and please do not turn off your equipment.
352985: MAINTENANCE AFFECTING SERVICES Last updated:(01 Jul 2025 12:04hrs)
Status: Closed.
Location: Bourne PE10.
There is essential maintenance taking place between the hours of 08:00 until 17:00 on 01/07/2025. Customers may experience an interruption to services during this time.
Please do not reset your equipment during this period.
We apologise for the inconvenience this may cause.
Update (01 Jul 2025 12:04hrs)
This Planned Maintenance was completed on Tuesday, July 1st, 2025 at 12:04hrs.
